Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Mohammed Abu-bakar

Bradford,West Yorkshire

Summary

A skilled professional with expertise in customer education, onboarding, and tactful negotiation, demonstrating resilience under pressure and exceptional dispute settlement capabilities. Adept at delivering client-focused solutions with precise delivery timeframe estimation and efficient order processing. Multilingual proficiency enhances communication effectiveness, complemented by polished telephone manners and a commitment to fostering positive client relationships.


Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.


Offering strong communication and problem-solving skills. Knowledgeable about customer relations, conflict resolution, and teamwork. Ready to use and develop skills in customer interaction, active listening, and adaptability in customer service representitive role.

Overview

1
1
year of professional experience

Work history

Customer service representative

Bradford DIY
Bradford, West yorkshire
03.2025 - Current
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Maintained up-to-date knowledge, resulting in effective product promotion.


Education

NVQ Level 1 - motor vehicle

Bradford College
Bradford
09.2024 -

GCSEs -

Bradford College
Bradford
09.2024 - 01.2025

Skills

  • Customer education and onboarding
  • Client-Focused approach
  • Tactful negotiation
  • Resilience to stressful situations
  • Pressure handling
  • Delivery timeframe estimation
  • Bilingual or multilingual
  • Dispute settlements tactfulness
  • Telephone manners
  • Order processing capability

Languages

English
Fluent
Punjabi
Advanced

Timeline

Customer service representative

Bradford DIY
03.2025 - Current

NVQ Level 1 - motor vehicle

Bradford College
09.2024 -

GCSEs -

Bradford College
09.2024 - 01.2025
Mohammed Abu-bakar