Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Leila Abdulfatah

Stratford, London

Summary

I am an accomplished Customer Service Representative of 4 years, consistently maintaining customer satisfaction and contributing to company success. I pride my self in being able to resolve complex issues and winning customer loyalty as I am reliable and empathetic, but most importantly I am very business focused and understand the balance between customer and business goals. I am proficient in logistical planning, cash handling, and relationship management, complemented by advanced Excel skills and impeccable time management.

I have amazing telephone and email communication skills, I have a wealth of experience in diary management which are transferable skills that would allow me to thrive as an Evening Telephone coordinator here at Blackberry cars.

Overview

4
4
years of professional experience

Work history

Customer service representative

Selfridges & Co
London
02.2024 - Current
  • Worked with both internal and external customers booking in deliveries to our DC
  • Booking vans to collect good across our regional stores
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Developed strong relationships with customers fostering brand loyalty and repeat business.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Created purchase orders for own bought brands, taking care of the delivery life cycle from start to end
  • Handling telephone and email inquiries in a timely manner
  • Diary management for my manager

Customer service coordinator

Emilia Wickstead
London
05.2023 - 01.2024

Student services coordinator/ Office Assistant

Global Banking School
Canary Wharf, London
04.2022 - 10.2022

Job Centre Customer Support

Department For Work & Pensions
London
03.2021 - 03.2022

Education

Bachelor of Science - Economics

Birkbeck, University of London
London

A-Levels - Business, Economics, Maths

Sir George Monoux College

GCSEs - BBC In English Lang, English Lit and Maths

Sarah Bonnell School For Girls
London

Skills

  • Data entry proficiency
  • Email administration
  • Email correspondence expertise
  • Dispute settlements tactfulness
  • Resilience to stressful situations
  • Time-Management prowess
  • Client-Focused approach
  • Cash handling
  • Problem-solving
  • Relationship Management
  • Logistical planning
  • Excel proficiency

Languages

English
Native
Arabic
Native

Timeline

Customer service representative

Selfridges & Co
02.2024 - Current

Customer service coordinator

Emilia Wickstead
05.2023 - 01.2024

Student services coordinator/ Office Assistant

Global Banking School
04.2022 - 10.2022

Job Centre Customer Support

Department For Work & Pensions
03.2021 - 03.2022

Bachelor of Science - Economics

Birkbeck, University of London

A-Levels - Business, Economics, Maths

Sir George Monoux College

GCSEs - BBC In English Lang, English Lit and Maths

Sarah Bonnell School For Girls
Leila Abdulfatah