Leandro Brown Luz
Wakefield
Summary
Dynamic professional with proven communication and problem-solving abilities, excelling in customer interactions and conflict resolution. Committed to enhancing customer satisfaction and driving team success through effective collaboration. Demonstrates adaptability in fast-paced environments, consistently delivering high-quality service and results.
From 2021 until now the break in my employment is because i have being primary caregiver for my child.
Overview
12
12
years of professional experience
Work history
Customer service representative
1st Locate UK
Scarborough, North Yorkshire
01.2021 - 05.2021
- Managed collections process by communicating effectively with clients to negotiate payment arrangements.
- Developed and maintained comprehensive records of accounts to ensure accurate tracking of outstanding debts.
- Conducted thorough investigations into client accounts to identify discrepancies and resolve issues efficiently.
- Collaborated with team members to implement best practices for debt recovery and improve overall performance.
- Negotiated payment arrangements for overdue debts.
- Educated clients about their financial obligations while fostering a respectful and professional environment.
Hotel waiter
Palm Court Hotel
Scarborough, North Yorkshire
09.2020 - 12.2020
- Provided excellent customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organisation of dining areas to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely delivery of meals and beverages to guests.
- Communicated effectively with team members to coordinate dining service during peak hours.
Waiter bartender
Guarany Cafe
Porto, Portugal
01.2018 - 11.2019
- Provided exceptional customer service by attentively responding to guest inquiries and requests.
- Maintained cleanliness and organisation of bar area to ensure a welcoming environment for patrons.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Managed cash register operations including processing payments and handling tips responsibly.
- Assisted in training new staff on bar protocols and customer service standards.
- Polished glassware regularly for presenting drinks impeccably.
- Rotated bar stock adequately to maintain freshness of products.
- Ensured clean working environment with meticulous attention to detail and hygiene standards.
Restaurant waiter
Tru Street Food
Manchester, Great Manchester
01.2017 - 12.2017
- Provided exceptional customer service by attentively taking orders and addressing inquiries.
- Maintained cleanliness and organisation of dining area to ensure a pleasant atmosphere.
- Assisted kitchen staff during peak hours to ensure timely delivery of food and beverages.
- Collaborated with team members to create a positive dining experience for all guests.
- Processed customer payments accurately and efficiently to facilitate smooth transactions.
- Recommended menu items and specials to enhance guest satisfaction and dining enjoyment.
- Resolved customer complaints and issues promptly to maintain high service standards.
- Participated in regular training sessions to improve service skills and knowledge of menu offerings.
Food and beverage supervisor
Oficina do Pao
Vila Nova De Gaia, Porto - Portugal
10.2012 - 10.2016
- Supervised daily operations of food and beverage service ensuring high standards of quality.
- Trained and mentored staff on best practices in customer service and food safety protocols.
- Coordinated inventory management processes to maintain adequate stock levels and minimise waste.
- Implemented efficient scheduling systems to optimise staff allocation during peak service periods.
- Resolved customer complaints promptly to enhance overall dining experience and foster loyalty.
- Developed and maintained positive relationships with suppliers to secure quality products and timely deliveries.
Waiter
Oficina do Pao
Vila Nova De Gaia, Porto - Portugal
10.2013 - 10.2016
- Maintained cleanliness and organisation of dining area, enhancing overall dining experience.
- Collaborated with kitchen staff to ensure timely and accurate order fulfilment for customers.
- Recommended menu items and beverages based on guests' tastes and dietary requirements.
- Relayed feedback from customers to management for continuous improvement.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Waiter
Paladar Celebre, LDA
Vila Nova De Gaia, Porto - Portugal
10.2009 - 10.2012
- Delivered exceptional customer service by attentively taking orders and responding to inquiries.
- Assisted in maintaining cleanliness and organisation of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely and accurate delivery of meals to patrons.
- Resolved customer complaints efficiently, ensuring satisfaction and fostering repeat business.
- Managed multiple tables simultaneously, ensuring each guest received prompt and courteous attention.
Education
A-Levels - Social Sciences
Secondary School Architect Oliveira Ferreira
Arcozelo - Vila Nova de Gaia - PortugalSkills
- Client-Focused approach
- Pressure handling
- Empathy understanding
- Bilingual or multilingual
- Strong written communication
- Efficient telephonic etiquette
- Delivery timeframe estimation
- Familiarity with company policies
- Positive disposition
- Resilience to stressful situations
- Effective verbal articulation
- Knowledge of gdpr
- Telephone manners
Affiliations
- Photography
- Gaming
- Travelling
- Cooking
Languages
English
Advanced
Portuguese
Native
References
References available upon request.
Timeline
Customer service representative
1st Locate UK
01.2021 - 05.2021
Hotel waiter
Palm Court Hotel
09.2020 - 12.2020
Waiter bartender
Guarany Cafe
01.2018 - 11.2019
Restaurant waiter
Tru Street Food
01.2017 - 12.2017
Waiter
Oficina do Pao
10.2013 - 10.2016
Food and beverage supervisor
Oficina do Pao
10.2012 - 10.2016
Waiter
Paladar Celebre, LDA
10.2009 - 10.2012
A-Levels - Social Sciences
Secondary School Architect Oliveira Ferreira