Summary
Overview
Work history
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Leandro Brown Luz

Wakefield

Summary

Dynamic professional with proven communication and problem-solving abilities, excelling in customer interactions and conflict resolution. Committed to enhancing customer satisfaction and driving team success through effective collaboration. Demonstrates adaptability in fast-paced environments, consistently delivering high-quality service and results.


From 2021 until now the break in my employment is because i have being primary caregiver for my child.

Overview

12
12
years of professional experience

Work history

Customer service representative

1st Locate UK
Scarborough, North Yorkshire
01.2021 - 05.2021
  • Managed collections process by communicating effectively with clients to negotiate payment arrangements.
  • Developed and maintained comprehensive records of accounts to ensure accurate tracking of outstanding debts.
  • Conducted thorough investigations into client accounts to identify discrepancies and resolve issues efficiently.
  • Collaborated with team members to implement best practices for debt recovery and improve overall performance.
  • Negotiated payment arrangements for overdue debts.
  • Educated clients about their financial obligations while fostering a respectful and professional environment.

Hotel waiter

Palm Court Hotel
Scarborough, North Yorkshire
09.2020 - 12.2020
  • Provided excellent customer service by promptly taking orders and addressing guest inquiries.
  • Assisted in maintaining cleanliness and organisation of dining areas to enhance guest experiences.
  • Collaborated with kitchen staff to ensure timely delivery of meals and beverages to guests.
  • Communicated effectively with team members to coordinate dining service during peak hours.

Waiter bartender

Guarany Cafe
Porto, Portugal
01.2018 - 11.2019
  • Provided exceptional customer service by attentively responding to guest inquiries and requests.
  • Maintained cleanliness and organisation of bar area to ensure a welcoming environment for patrons.
  • Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
  • Managed cash register operations including processing payments and handling tips responsibly.
  • Assisted in training new staff on bar protocols and customer service standards.
  • Polished glassware regularly for presenting drinks impeccably.
  • Rotated bar stock adequately to maintain freshness of products.
  • Ensured clean working environment with meticulous attention to detail and hygiene standards.

Restaurant waiter

Tru Street Food
Manchester, Great Manchester
01.2017 - 12.2017
  • Provided exceptional customer service by attentively taking orders and addressing inquiries.
  • Maintained cleanliness and organisation of dining area to ensure a pleasant atmosphere.
  • Assisted kitchen staff during peak hours to ensure timely delivery of food and beverages.
  • Collaborated with team members to create a positive dining experience for all guests.
  • Processed customer payments accurately and efficiently to facilitate smooth transactions.
  • Recommended menu items and specials to enhance guest satisfaction and dining enjoyment.
  • Resolved customer complaints and issues promptly to maintain high service standards.
  • Participated in regular training sessions to improve service skills and knowledge of menu offerings.

Food and beverage supervisor

Oficina do Pao
Vila Nova De Gaia, Porto - Portugal
10.2012 - 10.2016
  • Supervised daily operations of food and beverage service ensuring high standards of quality.
  • Trained and mentored staff on best practices in customer service and food safety protocols.
  • Coordinated inventory management processes to maintain adequate stock levels and minimise waste.
  • Implemented efficient scheduling systems to optimise staff allocation during peak service periods.
  • Resolved customer complaints promptly to enhance overall dining experience and foster loyalty.
  • Developed and maintained positive relationships with suppliers to secure quality products and timely deliveries.

Waiter

Oficina do Pao
Vila Nova De Gaia, Porto - Portugal
10.2013 - 10.2016
  • Maintained cleanliness and organisation of dining area, enhancing overall dining experience.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfilment for customers.
  • Recommended menu items and beverages based on guests' tastes and dietary requirements.
  • Relayed feedback from customers to management for continuous improvement.
  • Communicated efficiently with fellow team members, fostering a harmonious working environment.

Waiter

Paladar Celebre, LDA
Vila Nova De Gaia, Porto - Portugal
10.2009 - 10.2012
  • Delivered exceptional customer service by attentively taking orders and responding to inquiries.
  • Assisted in maintaining cleanliness and organisation of dining area to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely and accurate delivery of meals to patrons.
  • Resolved customer complaints efficiently, ensuring satisfaction and fostering repeat business.
  • Managed multiple tables simultaneously, ensuring each guest received prompt and courteous attention.

Education

A-Levels - Social Sciences

Secondary School Architect Oliveira Ferreira
Arcozelo - Vila Nova de Gaia - Portugal

Skills

  • Client-Focused approach
  • Pressure handling
  • Empathy understanding
  • Bilingual or multilingual
  • Strong written communication
  • Efficient telephonic etiquette
  • Delivery timeframe estimation
  • Familiarity with company policies
  • Positive disposition
  • Resilience to stressful situations
  • Effective verbal articulation
  • Knowledge of gdpr
  • Telephone manners

Affiliations

  • Photography
  • Gaming
  • Travelling
  • Cooking

Languages

English
Advanced
Portuguese
Native

References

References available upon request.

Timeline

Customer service representative

1st Locate UK
01.2021 - 05.2021

Hotel waiter

Palm Court Hotel
09.2020 - 12.2020

Waiter bartender

Guarany Cafe
01.2018 - 11.2019

Restaurant waiter

Tru Street Food
01.2017 - 12.2017

Waiter

Oficina do Pao
10.2013 - 10.2016

Food and beverage supervisor

Oficina do Pao
10.2012 - 10.2016

Waiter

Paladar Celebre, LDA
10.2009 - 10.2012

A-Levels - Social Sciences

Secondary School Architect Oliveira Ferreira
Leandro Brown Luz