mia grady
Summary
Self-motivated individual offering excellent skills, Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
I'm very Dedicated to my work demonstrated by history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
I've been a waitress over a year now its taught be alot such as being organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. By working as a waitress I've also gained fantastic customer service experience and excelled at working in a fast paced environment
Overview
2
2
years of professional experience
Work history
Waitress assistant
The Fox
Hevingham, Norfolk
09.2023 - Current
- Increased sales by % through upselling and promoting whilst taking orders from customers.
- Increased return customer rate by number % by quickly establishing strong rapport with customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Reduced complaints by number% by proactively responding to customer concerns and implementing remedial action.
- Delivered outstanding customer service in line with brand by following departmental protocols.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted and escorted guests to tables.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Informed kitchen staff regarding special order requirements.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Received complaints and offered remedial action to help improve customer experiences.
- Maintained excellent level of service in busy and demanding restaurant environment.
Dog grooming assistant
canine design
aylsham, united kingdom
01.2023 - 08.2024
- Assisted with dog show preparation through .
- Performed thorough teeth cleaning using a electronic tooth brush.
- Shampooed, conditioned and provided treatments to dogs' coats in line with skin condition requirements.
- Successfully managed number client simultaneously.
- Secured alot of new clients over .
- Performed pet intake to record health data, behaviours and potential allergies.
- Lifted dogs of varying weights and breeds for bathing and grooming services on daily basis.
Education
GCSEs - maths English hair dressing
norwich city college
united kingdom 09.2023 -
Skills
- Food safety
- Table service
- Food allergies knowledge
- Safe serving knowledge
- Allergy awareness
- Strong communication
- Health and Safety awareness
- Highly responsible and reliable
- Cleaning requirements
- Outstanding customer service
- Table resetting
- Team player
- Self-motivated
- Customer experience
- Customer care
Affiliations
- horse riding
- travelling
Languages
English
Proficient (C2)
Timeline
Waitress assistant
The Fox
09.2023 - Current
GCSEs - maths English hair dressing
norwich city college
09.2023 -
Dog grooming assistant
canine design
01.2023 - 08.2024
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