Summary
Work history
Education
Skills
Languages
Work availability
Quote
Timeline
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Jie Hu

Jie Hu

West Yorkshire,Huddersfield

Summary

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Talented individual with desire to make guests feel welcome. Energetic personality coupled with strong work ethic. Eager to demonstrate advanced skills in food safety and customer service to new, rewarding opportunity.

Goal-focused Waitress well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Skilled Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Multi-talented Waitress knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.

Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings 6 months of fine dining experience.

Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.



Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work history

Waitress Assistant

Mr.Chen
Jiangxi province, Nanchang
05.2022 - 06.2022
  • Reduced waiting times by 50% through (I do things so carefully).
  • Reduced complaints by 60% by proactively responding to customer concerns and implementing remedial action.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Informed kitchen staff regarding order and requirements.
  • Trained new wait staff to deliver quality service and uphold brand standards.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Assisted waiters during big events and functions to preserve smooth workflow.
  • Participated in staff meetings to discuss specials, menu changes and group reservations.
  • Took food and beverage orders using POS system or order slips to maintain accuracy.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Provided menu and offered recommendations to complement dining experience.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Used upselling methods featuring specials to complement dishes.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.

Education

Bachelor of Business Administration - BA(Hons) Business Accounting

University of Huddersfield
Huddersfield
01.2023 -

Skills

  • Food safety
  • Cash handling
  • Food inventory
  • Stock rotation
  • Fine dining service
  • Table service
  • Health and Safety awareness
  • Problem solving
  • Verbal communication
  • Exemplary hygiene standards
  • Marketing and sales experience
  • Food hygiene protocol
  • Outstanding customer service
  • Expert multitasker
  • Food safety understanding
  • Safe serving knowledge
  • Table check-ins
  • Table serving
  • Efficient payment processing
  • Upbeat, outgoing and positive
  • Food hygiene
  • High-volume dining
  • Effective sales techniques
  • Problem-solving
  • Social media marketing
  • Communication skills
  • Customer-focused
  • Public relations

Languages

English
Intermediate
Chinese (Mandarin)
Native
Chinese (Cantonese)
Beginner

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Bachelor of Business Administration - BA(Hons) Business Accounting

University of Huddersfield
01.2023 -

Waitress Assistant

Mr.Chen
05.2022 - 06.2022
Jie Hu