Esmeralda Qerreti
Summary
Experienced in hospitality sector, with focus on providing top-notch customer service in fast-paced environments.
Skilled in communicating with customers, managing orders and ensuring smooth operations for maximum customer satisfaction.
Possess strong multitasking skills and fast learning abilities, capable of quickly adapting to new menus and restaurant procedures.
Offering strong candidate for this job.
Knowledgeable about teamwork, communication, and customer service. Adaptable and quick to learn new tasks. Ready to use and develop organisation, multitasking, and interpersonal skills
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Goal-focused Waitress well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members. Veteran professional skilled in maximising patron turnover without sacrificing service.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems
Overview
13
13
years of professional experience
Work history
Waitress assistant
Bob Cafe
London, England
2025.02 - 2026.01
- Supported inventory management by maintaining accurate stock records of supplies.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Followed health regulations whilst handling food, promoting safe practices.
- Assisted in food preparation, ensuring prompt service during busy times.
- Alleviated workload of wait staff through diligent assistance.
- Facilitated smooth operations by setting up tables and booths.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Enhanced customer service by promptly taking orders and delivering food.
- Collaborated with team to provide efficient service during peak hours.
- Surpassed [Timeframe] sales targets by [Number]% through [Action].
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Greeted and escorted guests to tables.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Arranged tables and set up linens and silverware in preparation for guests.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Delivered food and drinks discreetly for seamless and unobtrusive service.
- Attended to customer's needs proactively for first-class waiting service.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Accurately took orders, making menu recommendations as appropriate.
Waitress assistant
Tartine Artisional
London, England
2024.02 - 2025.12
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Followed health regulations whilst handling food, promoting safe practices.
- Streamlined order placements with clear communication to kitchen staff.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Collaborated with team to provide efficient service during peak hours.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Increased return customer rate by [Number]% by quickly establishing strong rapport with customers.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Greeted and escorted guests to tables.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Advised customers on wine and beverage pairings with selected food items.
Reception assistant
Hilton Park Lane
London, England
2023.01 - 2024.03
- Updated appointment calendars, reducing scheduling conflicts.
- Supported administrative staff with clerical tasks when needed.
- Handled cash transactions accurately eliminating discrepancies in financial records.
- Streamlined office procedures, improving overall efficiency.
- Coordinated conference room bookings for meetings and presentations.
- Resolved guest complaints in a timely manner ensuring satisfaction and repeat business.
- Maintained clean reception area to provide welcoming atmosphere for guests.
- Managed front desk duties, ensuring smooth operations.
- Drafted correspondence on behalf of management saving time during busy periods.
- Monitored visitor access, providing security to facility and personnel.
- Provided detailed information about company services helping customers make informed decisions.
- Delivered front of house duties with warm and professional manner.
- Embodied company values through friendly and reliable customer service.
- Managed calendars, strategically scheduling appointments to maximise availability.
Waitress assistant
Gloria Osteria Milano
Milano, Italy
2021.02 - 2023.03
- Supported inventory management by maintaining accurate stock records of supplies.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Followed health regulations whilst handling food, promoting safe practices.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Alleviated workload of wait staff through diligent assistance.
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
- Enhanced dining experience through friendly interaction with customers.
- Enhanced customer service by promptly taking orders and delivering food.
- Collaborated with team to provide efficient service during peak hours.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Arranged tables and set up linens and silverware in preparation for guests.
- Maintained excellent level of service in busy and demanding restaurant environment.
Personal training assistant
Gymnastics Milan
Milano , Italy
2013.03 - 2019.03
- Taught proper lifting techniques to prevent injuries and maximise effectiveness.
- Strengthened customer loyalty through excellent service delivery during training sessions.
- Organised group classes for increased member engagement and satisfaction.
- Assisted gym members in using exercise machines to ensure safety and effectiveness.
- Advised on appropriate workout attire, ensuring comfort during exercises whilst promoting safety rules adherence.
- Implemented new exercise routines, keeping workouts exciting and engaging for clients.
- Improved members' fitness levels by developing and implementing personalised training programmes.
- Handled administrative tasks such as scheduling appointments or updating client records, ensuring smooth operation of gym activities.
- Monitored client's heart rates during workouts, adjusting intensity as needed for health considerations or goals achievement.
- Demonstrated various exercises to clients, providing clear instructions on form and technique.
- Enhanced client motivation with innovative and challenging workouts.
Education
GCSEs - Hospitality and Tourism Management
Westminster College
London 09.2023
NVQ Level 2 - Sport and Fitness Management
Academia Italians Personal Trainer
Milano09.2022
Certificate of Higher Education - Business
Bocconi Business
Milano 09.2015
Skills
- Multitasking efficiency
- Empathetic service
- Restocking servers station
- Patience under pressure
- Cleaning procedures knowledge
- Effective up-selling
- Complex tray carrying
- Basic mathematics
- Knowledge of dietary restrictions
- Prompt response
- Precision in measurements
- Communicative and articulate
- Tactful up-selling
- Proactive listening
- Strong memory capacity
- Knowledge of mixology
- Food preparation
- Cash handling
- Customer Service
- Payment Processing
- Glass and cutlery polishing
- Table clearing
- Order processing
- Food allergen awareness
- Rubbish disposal
- Safe food handling
- Hospitality etiquette
- Food safety
- COVID-19 compliant safety procedures
- Emotional support
- Dietary awareness
Languages
Italian
Advanced
C1
English
Intermediate
B1
Additional Information
I consider myself to be a dedicated, diligent and dynamic individual who is able to communicate effectively with people of all ages. I have a keen eye on tasks and goals and always willing to learn new skills. I am an extremely motivated individual and I have always had a special interest in hospitality.
Timeline
Waitress assistant
Bob Cafe
2025.02 - 2026.01
Waitress assistant
Tartine Artisional
2024.02 - 2025.12
Reception assistant
Hilton Park Lane
2023.01 - 2024.03
Waitress assistant
Gloria Osteria Milano
2021.02 - 2023.03
Personal training assistant
Gymnastics Milan
2013.03 - 2019.03
GCSEs - Hospitality and Tourism Management
Westminster College
NVQ Level 2 - Sport and Fitness Management
Academia Italians Personal Trainer
Certificate of Higher Education - Business
Bocconi Business