ANDREI TIBERIU IONEL
Slough,England
Summary
Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
14
14
years of post-secondary education
Work History
Waitress assistant
Copthorne
Slough, England
04.2018 - 10.2023
- Upheld excellent standards to create safe working environment complying with booking conferences regulations and food safety standards.
- Increased return customer rate by 85% by quickly establishing strong rapport with customers.
- Increased average customer satisfaction rate by 100% through identifying and implementing strategies to improve customer experience.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Education
Diploma of Higher Education - Auto Mechanic
Grupul Scolar Stefan Milcu
Calafat, Romania 09.1995 - 09.2009
Skills
- Table service
- Food safety
- Stock rotation
- Table resetting
- Food service
- Outstanding customer service
- Food allergies knowledge
- Safe serving knowledge
- Efficient payment processing
- Problem solving
- Age verification
- Food presentation
- Quality checking
- Table check-ins
- Menu knowledge
- Food safety understanding
- Food and beverage knowledge
- Food hygiene protocol
- Health and Safety awareness
Languages
English
Advanced
Timeline
Waitress assistant
Copthorne
04.2018 - 10.2023
Diploma of Higher Education - Auto Mechanic
Grupul Scolar Stefan Milcu
09.1995 - 09.2009
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