Meltem Avcil
Cambridge,GB
Summary
Customer service professional with extensive experience across hospitality, retail, and healthcare environments. Skilled in delivering high-quality service in fast-paced settings, handling customer enquiries, and resolving issues efficiently and professionally. Confident in cash handling, appointment booking systems, and administrative support, with a strong attention to detail and accuracy. Experienced in working as part of a team while maintaining a friendly, approachable manner with customers. Reliable, adaptable, and committed to providing a positive customer experience at all times.
Overview
13
13
years of professional experience
Work history
Patient Services Administrator
Trumpington Street Medical Practice
Cambridge, Cambridgeshire
2022.10 - 2023.07
- Rotated between reception and administrative duties within a busy healthcare setting
- Managed front desk operations, including answering calls, booking and cancelling appointments, and handling patient enquiries
- Responded to queries regarding prescriptions and general patient services in a professional manner
- Registered new patients and maintained accurate, up-to-date records on the system
- Carried out clinical coding of patient information in line with practice procedures
- Processed GDPR-related documentation, including subject access requests for insurance purposes
- Reviewed incoming correspondence, prioritising and flagging items for appropriate action
- Scanned and uploaded documents to patient records, ensuring accuracy and confidentiality
- Completed administrative tasks efficiently to support smooth day-to-day practice operations
Cashier
Nisa Local
Cambridge, Cambridgeshire
2021.04 - 2022.10
- Processed customer transactions efficiently using the till, handling cash and card payments accurately
- Managed PayPoint services, including topping up electricity and gas for customers
- Handled parcel services, sending and receiving packages via courier providers such as UPS and DPD
- Received and checked stock deliveries (including fresh produce) multiple times per week
- Stocked shelves and organised products, ensuring clear presentation and availability
- Monitored expiry dates on perishable items, removing and rotating stock to maintain quality standards
- Conducted stock counts and tracked inventory levels to support smooth store operations
- Maintained a clean, organised shop floor while delivering friendly and efficient customer service
Customer service representative
Chosen Bun
Cambridge, Cambridgeshire
2018.04 - 2019.01
- Took customer orders and processed payments efficiently in a fast-paced environment
- Prepared burgers and milkshakes to company standards, ensuring quality and consistency
- Monitored and recorded fridge temperatures in line with food safety regulations
- Maintained high standards of cleanliness and hygiene across food preparation and service areas
- Followed food safety procedures and compliance requirements at all times
- Worked collaboratively with team members to ensure smooth kitchen and front-of-house operations
F&B assistant
Hilton Hotels
Cambridge, Cambridgeshire
2017.11 - 2018.03
- Prepared function rooms and event spaces for meetings, conferences, and seasonal events (including Christmas functions)
- Delivered food and beverage service across breakfast shifts and events, ensuring a high standard of hospitality
- Set up and cleared dining areas efficiently, maintaining presentation and cleanliness standards
- Assisted with event service, including table service, buffets, and guest support
- Worked closely with team members to ensure smooth service during busy periods
- Maintained excellent customer service, responding promptly to guest requests and needs
Waitress assistant
Nando's
Cambridge, Cambridgeshire
2017.01 - 2017.10
- Performed the same core responsibilities as in previous Nando's role, maintaining high standards of customer service, cash handling, and hygiene
- Carried out consistent front-of-house duties as in prior Nando's position, in a fast-paced restaurant environment
- Delivered the same high standard of service and operational support as in earlier Nando's role
- Undertook similar responsibilities to previous Nando's position, including customer service, till operation, and maintaining cleanliness standards
Assistant Manager
Stoke Newington Residential Properties
2015.05 - 2017.01
- Oversaw property viewings, tax payments, and document filing
- Assisted senior management in daily operations and meeting key objectives
- Maintained a positive work environment to optimize staff and customer satisfaction
FOH team member
Nando's
Kingston upon Thames
2014.01 - 2015.05
- Operated tills to process customer orders and payments quickly and accurately
- Delivered attentive table service, taking orders and ensuring a positive dining experience
- Assisted with opening and closing duties, including setup, cash handling, and end-of-day procedures
- Upsold menu items and promotions to increase sales
- Cleared and cleaned tables promptly, maintaining a tidy and welcoming environment
- Followed strict hygiene and food safety standards at all times
- Worked collaboratively with kitchen and front-of-house teams to ensure smooth service
Customer service representative
Domino's Pizza
Cambridge, Cambridgeshire
2011.01 - 2012.09
- Handled high volumes of incoming calls, taking accurate customer orders in a fast-paced environment
- Provided friendly and professional customer service, resolving queries and ensuring a positive experience
- Promoted menu items, deals, and upsells to increase sales and customer satisfaction
- Processed payments efficiently, including cash and card transactions, with strong attention to detail
- Coordinated with kitchen and delivery staff to ensure timely and accurate order fulfilment
- Maintained knowledge of products, pricing, and promotions to assist customers effectively
Education
LLB Honours - Law
The Open University
10/2020 - 07/2023
A-LEVELS -
Netherhall Sixth Form College
Skills
- Excellent customer service and communication skills, both face to face and over the phone
- Strong multitasking ability in fast-paced environments
- Cash handling and till operation with high accuracy
- Experience with booking systems, administrative tasks, and data entry
- Knowledge of GDPR and maintaining confidentiality of sensitive information
- Food safety and hygiene compliance
- Stock management, including inventory control and date rotation
- Ability to upsell products and promote offers effectively
- Teamwork and collaboration across front-of-house and back-of-house roles
- Problem-solving skills and ability to handle customer queries efficiently
- Organisation and time management, with attention to detail
- Experience handling deliveries and courier services (UPS, DPD, PayPoint)
Languages
Turkish
Native
English
Native
Timeline
Patient Services Administrator
Trumpington Street Medical Practice
2022.10 - 2023.07
Cashier
Nisa Local
2021.04 - 2022.10
Customer service representative
Chosen Bun
2018.04 - 2019.01
F&B assistant
Hilton Hotels
2017.11 - 2018.03
Waitress assistant
Nando's
2017.01 - 2017.10
Assistant Manager
Stoke Newington Residential Properties
2015.05 - 2017.01
FOH team member
Nando's
2014.01 - 2015.05
Customer service representative
Domino's Pizza
2011.01 - 2012.09
LLB Honours - Law
The Open University
10/2020 - 07/2023
A-LEVELS -
Netherhall Sixth Form College