HANDE ICDEM
Cambridge
Summary
Returning to work after dedicating time to my family.
I am a detail-oriented professional with strong customer service and administrative skills, proficient in the Microsoft Office Suite. Tech-savvy and quick to learn new software and systems, I possess excellent communication skills, enhancing interactions via email, phone, and in-person. I am known for my tenacity, resilience, adaptability, creativity, and energetic approach to tasks.
Overview
7
7
years of professional experience
Work history
Membership Sales Advisor
Sports Universe
Istanbul, Uskudar
01.2003 - 12.2006
- Handling customer inquiries via email, phone, and in-person interactions
- Promoting various gym memberships to prospective customers
- Managing the creation of new memberships and overseeing the entire process
- Scheduling appointments
- Maintaining regular communication with customers throughout their journey
- Recording confidential information in a professional manner
Administration/Office Management
Ahmet Gökçek
Istanbul
01.2000 - 12.2003
- Welcoming and assisting clients and visitors to the office
- Handling client inquiries via phone and in-person interactions
- Assisting financial advisors by collecting and securely storing clients' personal details
- Maintaining adequate office supplies inventory
- Supporting a multidisciplinary team by assisting various departments with administrative tasks
- Conducting internal team training sessions
Education
GDPR -
THE SHAW TRUST
01.2021 -
Creative Thinking: Techniques and Tools for Success -
Imperial College London
04.2001 - 01/2021
Foundation Degree in Science -
The Open University
09.2017 - 03/2020
High School -
Mithatpaşa Devlet Lisesi
/1997 - /1999
Foundation Diploma in Translation & interpreting (FDTI) Course -
Linguistic training Online
/2023 - /2024
Skills Improvement - Effective Business Administration
SPS Training
Cambridge, PeterboroughGrammar and Punctuation -
University of California
01.2021 - Current
Skills Improvement and Employability
Skills
- Proficient in IT: Microsoft Office Suite
- Tech-savvy: adept at quickly learning new software and systems
- Excellent communication skills: proficient in email, phone, and face-to-face interactions
- Strong organisation skills
- A passion for learning
- Strong methodical ,proactive approach
- experienced in admin roles
Languages
Turkish
Native
English
Advanced
Timeline
GDPR -
THE SHAW TRUST
01.2021 -
Grammar and Punctuation -
University of California
01.2021 - Current
Foundation Degree in Science -
The Open University
09.2017 - 03/2020
Membership Sales Advisor
Sports Universe
01.2003 - 12.2006
Creative Thinking: Techniques and Tools for Success -
Imperial College London
04.2001 - 01/2021
Administration/Office Management
Ahmet Gökçek
01.2000 - 12.2003
High School -
Mithatpaşa Devlet Lisesi
/1997 - /1999
Foundation Diploma in Translation & interpreting (FDTI) Course -
Linguistic training Online
/2023 - /2024
Skills Improvement - Effective Business Administration
SPS Training
Skills Improvement and Employability
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