Justyna Pastwinska
Cambridge
Summary
Motivated and eager individual seeking a virtual assistant position in the real estate industry. Demonstrated ability to learn quickly and adapt to new tasks and responsibilities. Strong background in administrative work, with excellent organizational and communication skills. Proficient in using various software and tools, with a dedication to delivering high-quality work. Detail-oriented and quick learner, committed to providing exceptional support and assistance to real estate professionals. Aiming to contribute to the success of a real estate team as a virtual assistant.
Overview
11
11
years of professional experience
Work history
Business Owner
MassHub
London , UK
07.2018 - 10.2021
- Applied digital marketing tactics to drive business growth and awareness.
- Established business goals and objectives to provide organisational direction toward growth and prosperity.
- Generated strategic business plan and budgets through market analysis and responsible fiscal management.
- Attended and hosted networking events, establishing solid relationships with other business professionals.
- Maintained 90% client retention rate by providing high-quality, personalised massage services and building strong client relationships.
Therapist
Urban Massage
London , UK
01.2015 - 09.2018
- Maintained exceptional client care standards through considerate communication and attention to detail throughout treatments.
- Consistently exceeded customer expectations by providing individualised ideas for wellness maintenance.
- Grew massage revenue by customising sessions to suit individual client needs.
- Maintained accurate treatment records, monitoring client progress and adjusting treatment methods to achieve desired.
- Achieved average client satisfaction rating 4.8 out of 5, based on post-session feedback surveys.
Au Pair
Student Program
London , UK
01.2014 - 01.2015
- Prepared healthy foods and beverages based on optimal dietary guidelines and individual restrictions.
- Offered outstanding care to multiple children at once, ranging from age 3 to 6.
Call Centre Agent
Orange Polska
Wrocław , Poland
09.2012 - 09.2014
- Successfully generated new business via telephone sales, achieving profit growth targets.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Attended regular product training to enhance customer advice.
- Used targeted questioning techniques to determine customer needs and appropriate support.
- Managed over 50 customer calls per day
Event Coordinator
"Dziewczyny z Zapalkami" Charity
Lodz, Poland
09.2010 - 04.2012
- Promoted company mission and available services through diverse social media platforms.
- Coordinated event workflow and managed subcontractors to deliver top-quality preparations and day-of support.
- Managed support staff and vendor coordination to facilitate logistics during event.
- Successfully coordinated and executed 50+ events, ranging from small to large scale.
Travel Consultant Intern
Rainbow Travel
Lodz, Poland
06.2011 - 09.2011
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Handled large volumes of email enquiries daily, exceeding agency averages.
Education
Online Training - Travel And Tourism
Amadeus GDS
Cambridge 01.2024
Master Degree - Tourism and Recreation
The University School of Physical Education
Wrocław, Poland09.2014
Bachelor Degree - Tourism
University of Tourism and Hotel Management
Lodz, Poland06.2012
Skills
- Customer service
- Customer relations
- Travel itinerary management
- CRM software management
- Tourism trend analysis
- Global Distribution System knowledge
- Outstanding customer service
- Outgoing and enthusiastic
- Self-motivated
- Customer service oriented
- Face-to-face selling
- Online sales
Languages
English
Advanced
C1
Timeline
Business Owner
MassHub
07.2018 - 10.2021
Therapist
Urban Massage
01.2015 - 09.2018
Au Pair
Student Program
01.2014 - 01.2015
Call Centre Agent
Orange Polska
09.2012 - 09.2014
Travel Consultant Intern
Rainbow Travel
06.2011 - 09.2011
Event Coordinator
"Dziewczyny z Zapalkami" Charity
09.2010 - 04.2012
Online Training - Travel And Tourism
Amadeus GDS
Master Degree - Tourism and Recreation
The University School of Physical Education
Bachelor Degree - Tourism
University of Tourism and Hotel Management