Melisha Caleechurn

Provided outstanding service by proactively engaging customers to understand their needs.

Built strong relationships with colleagues and worked as part of the team to consistently meet store targets and objectives.

Managed customer complaints, adjusting communication style where required, and identified appropriate solutions to resolve the issue successfully.

Liaised with colleagues and supervisors to resolve issues to improve the shopping experience for customers.

First point of contact for incoming calls and emails, and where appropriate, routed them to the relevant departments for efficient resolutions.

Developed and implemented improved digital and paper filing systems to facilitate rapid document retrieval.

Managed document scanning process, ensuring accurate use of filing codes to facilitate retrieval.

Managed confidential data effectively, maintaining stringent privacy standards.

Built strong client and supplier relationships to optimise operational efficiency.

Managed employee personnel files and supported HR recruitment processes.