Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jacob Wade

Cambridge,Cambridgeshire

Summary

As an experienced professional who has worked in both law enforcement and hospitality, I posses excellent customer service skills. As a former police officer, I am able to demonstrate strong problem-solving skills and a commitment to public safety, often working under intense pressure and responding to a varied and often unpredictable work load. Both as a police officer and a waiter I developed excellent customer service skills and have worked to hone my ability to understand and fulfill customer needs effectively. With a solid educational background including GCSEs and A-levels, I am able to bring practical and analytical thinking to any task. I am a reliable team player with a hands-on approach and am prepared to apply my diverse skill set to deliver results in dynamic environments.

Overview

8
8
years of professional experience

Work history

Store colleague

Tesco
Bar Hill, Cambridgeshire
09.2024 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Supported team by demonstrating respect and willingness to help.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Maintained cleanliness and organisation of the store’s exterior, ensuring a safe and welcoming environment for customers.
  • Demonstrated reliability and time management by working independently.

Police officer

Cambridgeshire Constabulary
Cambridge, Cambridgeshire
01.2023 - 03.2024
  • Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
  • Conducted multiple official investigations by interviewing key personnel, gathering evidence and taking official statements.
  • Supported emergency rescue efforts by directing traffic, administering emergency medical aid and removing people from dangerous areas.
  • Conducted traffic stops and promoted road safety.
  • Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
  • Collaborated with other emergency service agencies.
  • Offered friendly, efficient customer service and handled challenging situations professionally.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Used proven interview techniques to garner reliable evidence and statements from victims, witnesses and suspects.


Waiter

Galleria
Cambridge, Cambridgeshire
06.2022 - 12.2022
  • Maintained excellent level of customer service in busy and demanding restaurant environment.
  • Served meals and drinks with professionalism and skill, maintaining excellent presentation and quality standards.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Improved efficiency and productivity by acquiring new skills.

Waiter

Nandos
Cambridge, Cambridgeshire
09.2018 - 01.2022
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Served meals and drinks with professionalism and skill, maintaining high standards.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Improved efficiency and productivity by acquiring new skills.
  • Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
  • Supported team by demonstrating respect and willingness to help.

Chef

The Grumpy Goat
Bury St Edmunds, Suffolk
05.2021 - 08.2021
  • Minimised kitchen waste through effective recycling, composting and disposal systems.
  • Maintained strict food health, hygiene and safety standards for ongoing kitchen compliance.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Collaborated effectively with kitchen and waiting staff to facilitate smooth, efficient service outcomes.

Kitchen Assistant

Holroyd Howe
Cambridge, Cambridgeshire
10.2017 - 09.2018
  • Assisted in preparation of meals to exact recipes
  • Maintained organised kitchen stations with meticulous care and precision, promoting team productivity.
  • Kept kitchen areas clean, orderly and well stocked for smooth service.
  • Cooperated well with kitchen teams, improving workflow and raising working standards.
  • Carried out wide varieties of tasks to maintain optimal service delivery.
  • Cleaned refrigerators, freezers and dry storage spaces to minimise contamination.
  • Cleaned food preparation and storage areas in line with schedule.
  • Followed good operating practices, safety standards and equipment maintenance protocols to minimise downtime.
  • Observed health and hygiene standards to minimise food contamination.

Education

Bachelor of Science - Sports Business Management

University of Hertfordshire
Hatfield
09.2024 -

A-Levels - Law

National Extension College
Cambridge, Cambridgeshire
01.2019 - 06.2021

A-Levels - Business

National Extension College
Cambridge, Cambridgeshire
01.2019 - 06.2021

A-Levels - Sociology

National Extension College
Cambridge, Cambridgeshire
01.2019 - 06.2021

GCSEs - English Literature

Swavesey Village College
Cambridge
06.2016 - 06.2018

GCSEs - Maths

Swavesey Village College
Cambridge
06.2016 - 06.2018

GCSEs - Combined Science

Swavesey Village College
Cambridge
06.2016 - 06.2018

GCSEs - Sport

Swavesey Village College
Cambridge
06.2016 - 06.2018

GCSEs - Food Technology

Swavesey Village College
Cambridge
06.2016 - 06.2018

GCSEs - English Language

Swavesey Village College
Cambridge, Cambridgeshire
06.2016 - 06.2018

GCSEs - History

Swavesey Village College
Cambridge
06.2016 - 06.2018

GCSEs - Ethics

Swavesey Village College
Cambridge
06.2016 - 06.2018

Skills

  • Communication
  • Problem Solving
  • Leadership
  • Customer Service
  • Active listening
  • Time management

Timeline

Store colleague

Tesco
09.2024 - Current

Bachelor of Science - Sports Business Management

University of Hertfordshire
09.2024 -

Police officer

Cambridgeshire Constabulary
01.2023 - 03.2024

Waiter

Galleria
06.2022 - 12.2022

Chef

The Grumpy Goat
05.2021 - 08.2021

A-Levels - Law

National Extension College
01.2019 - 06.2021

A-Levels - Business

National Extension College
01.2019 - 06.2021

A-Levels - Sociology

National Extension College
01.2019 - 06.2021

Waiter

Nandos
09.2018 - 01.2022

Kitchen Assistant

Holroyd Howe
10.2017 - 09.2018

GCSEs - English Literature

Swavesey Village College
06.2016 - 06.2018

GCSEs - Maths

Swavesey Village College
06.2016 - 06.2018

GCSEs - Combined Science

Swavesey Village College
06.2016 - 06.2018

GCSEs - Sport

Swavesey Village College
06.2016 - 06.2018

GCSEs - Food Technology

Swavesey Village College
06.2016 - 06.2018

GCSEs - English Language

Swavesey Village College
06.2016 - 06.2018

GCSEs - History

Swavesey Village College
06.2016 - 06.2018

GCSEs - Ethics

Swavesey Village College
06.2016 - 06.2018
Jacob Wade