Shamly Milfer
Bristol ,Sri Lanka
Summary
Friendly Store Colleague with a knack for creating welcoming shopping experiences and boosting customer satisfaction. Skilled at maintaining organised displays and assisting shoppers with product selections, resulting in consistently positive feedback. Known for teamwork and supporting colleagues to achieve store goals.
Overview
7
7
years of professional experience
Work history
Store colleague
Tesco
Bristol
2026.03 - Current
- Increased sales through strategic merchandising techniques and eye-catching promotional displays.
- Processed payment transactions efficiently, utilising store POS system to ensure balanced till and accurate cash handling.
- Performed cash handling tasks to facilitate smooth transactions at the checkout.
- Employed safe working practices, promoting a secure environment for both staff and customers.
- Monitored shop floor to prevent theft and ensure safety. through vigilant monitoring of the shop floor.
- Participated actively in seasonal sale preparations providing an organised layout for customers.
Retail Assistant
Macksons Holdings Pvt Ltd
Colombo , Sri Lanka
2025.03 - 2025.12
- Replenished stock and organised displays to enhance visual merchandising and attract customer interest.
- Managed returns and exchanges to uphold customer trust and loyalty, fostering positive shopping experiences.
- Processed cash and card transactions and completed refunds with precision, eliminating till discrepancies.
- Collaborated with suppliers to address product quality and delivery issues, ensuring timely resolutions and maintaining stock availability.
Yard Hand and Forklift Operator
Independant
Adelaide
2023.03 - 2024.10
- Loaded and unloaded goods from delivery vehicles, adhering to safety protocols.
- Unloaded 20ft and 40ft containers at distribution points across the city, ensuring timely availability of stock.
- Checked delivered products against order slips during unloading of stock deliveries, ensuring accuracy and compliance.
- Maintained compliance with Standard Operating Procedures (SOPs) during all tasks.
- Coordinated multiple tasks within allocated shifts, enhancing overall workflow and operational efficiency.
Rental Car Detailer Contractor
SIXT Rental
Adelaide
2022.06 - 2022.12
- Detailled vehicles for clients, ensuring high standards of cleanliness and presentation.
- Performed thorough inspections of detailed vehicles to confirm they met customer standards.
- Facilitated vehicle hand-offs with customers, ensuring satisfaction and fostering loyalty.
- Utilised various cleaning equipment, such as pressure washers and vacuum cleaners, effectively.
- Collaborated with team members to prioritise vehicle tasks, streamlining operations.
- Listened carefully to instructions, enhancing work performance.
Cleaning Contractor
Spotless Australia
Adelaide
2020.07 - 2022.05
- Ability to use heavy-duty scrubber machines and carry out cutting and polishing of floors, with knowledge about the safe use of chemicals.
- Trained and mentored employees to enhance overall team performance.
- Collaborated with team members to achieve project goals.
- Built and maintained positive working relationships with colleagues and clients.
- Developed excellent working knowledge of industry trends and improvements in processes.
Customer Service and Touch Point Sanitiser
GJK Facility Services
Adelaide
2020.01 - 2021.01
- Resolved complaints through calm, clear communication and effective problem-solving, enhancing customer satisfaction.
- Executed tasks with meticulous attention to detail, demonstrating commitment to quality service.
- Coordinated crowd management at vaccination hotspots, events, and universities across Adelaide during lockdown, ensuring adherence to strict legal protocols.
Education
CONSTRUCTION AND TILLING DIPLOMA - Trade School
Tafe
Adelaide, Australia, AustraliaBACHELOR OF BUSINESS - FINANCE
University of South Australia
Adelaide, AustraliaDIPLOMA OF BUSINESS - Business
Anc Education
Colombo, Sri LankaIELTS BAND SCORE OF 7.0 - English
British council
Colombo, Sri LankaCAMBRIDGE ORDINARY AND ADVANCED LEVEL QUALIFICATION - High School
Stafford International School
Colombo, Sri LankaSkills
- Retail Operations
- Inventory Control
- Stock Management
- Sales Reporting
- Merchandising Techniques
- Shelf Organisation
Point of Sale
Customer Engagement
- Customer Service
- Sales skills
- Team Collaboration
- Customer Focus
- Customer Integrity
- Diversity Appreciation
- Communication
- Product Demonstration
Languages
English
Sinhala
Tamil
Timeline
Store colleague
Tesco
2026.03 - Current
Retail Assistant
Macksons Holdings Pvt Ltd
2025.03 - 2025.12
Yard Hand and Forklift Operator
Independant
2023.03 - 2024.10
Rental Car Detailer Contractor
SIXT Rental
2022.06 - 2022.12
Cleaning Contractor
Spotless Australia
2020.07 - 2022.05
Customer Service and Touch Point Sanitiser
GJK Facility Services
2020.01 - 2021.01
CAMBRIDGE ORDINARY AND ADVANCED LEVEL QUALIFICATION - High School
Stafford International School
IELTS BAND SCORE OF 7.0 - English
British council
DIPLOMA OF BUSINESS - Business
Anc Education
BACHELOR OF BUSINESS - FINANCE
University of South Australia
CONSTRUCTION AND TILLING DIPLOMA - Trade School
Tafe