Melanie Parr
Freshwater,Isle of Wigjt
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
I'm a very personable person, and hold a very upbeat look on life, and would like to work in an industry where I can show this off.
Overview
15
15
years of professional experience
Work history
Funeral service specialist
Dignity Hamilton and Marshall
Newport, Isle of Wight
10.2023 - Current
- Undertook administrative tasks for seamless operations within the department.
- Coordinated with cross-functional teams, achieving project objectives on time.
- Completed assigned tasks on time whilst ensuring top-notch quality.
- Delivered high-quality service to maintain client retention rate.
- Conducted training sessions, improving employee skills and knowledge.
- Assisted customers, ensuring a positive service experience.
- Identified problems with a keen eye on details, leading to timely resolution of issues.
- Implemented new strategies to enhance overall productivity of the team.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Adhered strictly to policies and procedures for continued company compliance.
Yeaching Assistant
Queensgate Foundation Primry School
East Cowes, Isle of Wight
04.2011 - 05.2023
- Participated in teacher-parent conferences regarding students' progress or problems.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Assisted in conducting assessments to determine student understanding of subjects.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Liaised between teachers and parents, maintaining open lines of communication.
Education
GCSEs - English x 3, Maths, Science
Medina High School
Newport07-1990
Skills
- Knowledge of gdpr compliance
- Advanced communication proficiency
- Familiarity with industry regulations
- Customer service system navigation
- Critical listening
- Positive attitude and energy
- Strong work ethic
- Conflict Resolution
Hobbies
I have a great, out of work life, I am in love with my little dog Ronnie and try to spend as much of my spare time with him as I can, we try and take in all the walks on the island that we can.
If I'm not with my dog I'm with my 3 soon to be 4 grandchildren who I adore!
Other than that I like to spend time in the garden or on the odd occasion a well deserved night out.
Timeline
Funeral service specialist
Dignity Hamilton and Marshall
10.2023 - Current
Yeaching Assistant
Queensgate Foundation Primry School
04.2011 - 05.2023
GCSEs - English x 3, Maths, Science
Medina High School