Joanna Saward
Sittingbourne,United Kingdom
Summary
Dynamic and motivated professional with a strong work ethic and advanced communication proficiency. Demonstrates exceptional multitasking expertise and effective time management, ensuring seamless operations in fast-paced environments. Proficient in cash handling and product knowledge, complemented by a positive attitude and energy. Skilled in Microsoft Office, aiming to leverage these competencies to contribute to organisational success.
With focus on customer service and problem-solving, have honed skills in servicing wide range of clients across multiple industries. Specialise in delivering high-quality service solutions, utilising comprehensive knowledge of industry trends and standards. Known for maintaining professionalism under pressure, can contribute to team success by ensuring smooth operations and customer satisfaction.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Funeral Service Specialist
Dignity Funerals
Sittingbourne, Kent
2018.01 - Current
- Assisted clients with inquiries and requests to ensure satisfaction.
- Provided support to deliver quality service for client retention.
- Handled service requests to enhance system performance.
- Collaborated in team meetings, promoting open communication and idea sharing.
- Executed daily operations efficiently for smooth functioning of the team.
- Undertook administrative tasks for seamless operations within the department.
- Enhanced customer satisfaction by providing exceptional service and resolving issues promptly.
- Complied with company standards consistently for maintaining high-quality services.
- Assisted customers with varying questions using product knowledge and service expertise.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Processed inbound customer calls, providing information on service or product upgrades
- Adhered strictly to policies and procedures for continued company compliance.
Decontamination Technician
Kims Hospital
Maidstone, Kent
2016.05 - 2018.01
- Collaborated effectively with team members for streamlined operations.
- Ensured safety by following decontamination procedures strictly.
- Kept detailed records, facilitating accurate tracking of waste material.
- Upheld hygiene standards by diligently sanitising surface areas.
- Achieved high standards of cleanliness with meticulous attention to detail.
- Operated specialised machinery for effective decontamination processes.
- Maintained a clean work environment for optimum operations.
- Enhanced efficiency with routine cleaning and maintenance of equipment.
- Followed precise instructions to ensure thorough decontamination process.
Catering Assistant/ Ward Hostess
Kims Hospital
Maidstone, Kent
2014.11 - 2016.05
- Executed food preparation tasks efficiently to meet dining deadlines.
- Set up dining areas for special events, improving the overall ambiance.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Provided excellent customer service, ensuring guest satisfaction.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Assisted in the preparation of buffet services, enhancing event experiences for clients.
- Collaborated with other team members for smooth catering operations during events.
- Upheld presentation standards by arranging food items attractively on serving trays and tables.
- Served food and beverages to dining guests with outstanding customer service.
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
Catering manager
Baxter Storey
Sittingbourne, Kent
2012.06 - 2014.11
- Fostered a collaborative work environment amongst staff members contributing to better productivity.
- Developed seasonal menus for diverse events, leading to positive feedback.
- Streamlined supply chain process for improved delivery timescales.
- Upheld hygiene and safety regulations through regular checks and audits.
- Worked on budgeting and forecasting to control financial resources effectively.
- Optimised inventory management processes, avoiding unnecessary wastage and saving costs.
- Ensured client satisfaction by maintaining high standards in food quality and presentation.
- Managed all aspects of kitchen operations, ensuring smooth workflow.
- Supervised food preparation for events, assessing for quality, proper plating and portioning.
- Hired and trained both permanent and temporary staff members.
Education
GCSEs -
Rowena High School For Girls
Sittingbourne 1986.09 - 1991.06
Skills
- Positive attitude and energy
- Multitasking expertise
- Advanced communication proficiency
- Strong work ethic
- Effective time management
- Cash handling
- Product knowledge
- Microsoft Office
Timeline
Funeral Service Specialist
Dignity Funerals
2018.01 - Current
Decontamination Technician
Kims Hospital
2016.05 - 2018.01
Catering Assistant/ Ward Hostess
Kims Hospital
2014.11 - 2016.05
Catering manager
Baxter Storey
2012.06 - 2014.11
GCSEs -
Rowena High School For Girls
1986.09 - 1991.06