Julie Snaith
Colne,Lancashire
Summary
Highly skilled and compassionate educational and care professional with extensive expertise in personal care, dementia care, and disability support. Proficient in behavioural management techniques, safeguarding vulnerable adults, and non-violent crisis intervention. Adept at utilising assistive technology, administering medication, and implementing effective care strategies to enhance client well-being. Demonstrates exceptional interpersonal skills, critical thinking, and the ability to remain calm under pressure. Experienced in multidisciplinary collaboration, client progress reporting, and developing tailored support programmes. Committed to promoting dignity, independence, and quality of life for individuals through empathetic communication and proactive outreach.
Overview
38
38
years of professional experience
33
33
years of post-secondary education
Work history
Community care worker
Alcedo Care
Blackburn, Blackburn with Darwen
10.2024 - Current
- Provided compassionate emotional support, enhancing overall patient well-being.
- Executed thorough cleaning and organising of patient homes to ensure health safety.
- Aided mobility-impaired individuals, facilitating easier movement throughout homes.
- Delivered personalised care services while respecting cultural practices and beliefs.
- Administered medications as prescribed, improving patients' health status.
- Prepared healthy meals according to specific dietary requirements of clients.
- Liaised with healthcare teams to ensure seamless continuity of care for clients.
- Documented daily activities meticulously for accurate patient records.
- Improved patient well-being by providing consistent emotional support.
- Maintained cleanliness and orderliness of patient homes for a healthier living environment.
- Aided mobility-impaired individuals, improving their ease of movement within their homes.
- Respected cultural beliefs and practices whilst delivering personalised care services.
- Fostered independence with assistance in personal grooming and hygiene tasks.
- Administered medication, enhancing health status of patients.
- Upheld high standards of confidentiality regarding sensitive personal information about clients.
- Supported family members with information on patient care, easing their worries.
- Assisted with daily living activities to improve quality of life.
- Documented daily care activities to provide comprehensive patient records.
- Liaised with multi-disciplinary teams for coordinated client care plans.
- Developed strong rapport with patients, fostering trust and cooperation in care plans.
- Demonstrated patience and understanding during challenging situations, promoting a calm atmosphere.
- Facilitated better mental health through active listening and empathetic dialogue.
- Ensured safety in the home environment for reduced risk of injury.
- Conducted basic household repairs for increased comfort and safety of patients.
- Monitored patient condition, timely reporting changes to healthcare professionals.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Provided assistance with personal care and hygiene tasks, maintaining respect and sensitivity throughout.
- Administered oral and topical medication following instructions from medical personnel.
- Prepared nutritious meals per day in line with clients' dietary requirements.
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Offered palliative care to patients with serious and terminal illnesses.
- Prepared and served healthy, nutritious meals, taking into account any special dietary needs and personal preferences.
- Liaised with healthcare team members to ensure continuity of care for clients.
- Optimised hydration and nutrition levels by prompting fluid intake and providing meals.
- Contributed to specialised care for people with dementia, re-enablement or people with continence difficulties.
- Provided compassionate care and companionship to maintain customer fulfilment.
- Ran daily errands to fulfil daily needs, including shopping and prescription collection.
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Accompanied clients to recreational outings, guaranteeing safety and support throughout.
- Tackled chronic loneliness by providing tailored companionship through active listening and shared hobbies.
- Prepared nutritious meals for improved physical health of clients.
Office administrative assistant
Acorn Psychology
Blackburn, Blackburn
09.2023 - Current
- Handled incoming calls professionally whilst providing helpful assistance to callers.
- Compiled relevant information for presentations, helping portray data effectively.
- Managed invoicing tasks smoothly, ensuring accurate financial records were maintained.
- Facilitated smooth workflow by managing office supplies inventory effectively.
- Improved communication within the team with regular updates and notifications.
- Streamlined filing system, resulting in easier access to important documents.
- Alleviated workload of managers, providing reliable support in project coordination.
- Arranged meetings with clients, fostering strong professional relationships.
- Handled confidential documents with utmost discretion, maintaining privacy standards at all times.
- Minimised downtime for employees by promptly addressing and resolving technical issues.
- Operated office equipment efficiently, contributing to a functional work environment.
- Maintained an organised workspace to enhance productivity levels.
- Enhanced customer satisfaction through timely query resolution.
- Conducted thorough research for projects, aiding in successful completion of assignments.
- Contributed to cleaner office environment by implementing effective waste management practices.
- Provided comprehensive administrative support during company events and meetings.
- Achieved streamlined office operations by managing daily administrative tasks.
- Handled day-to-day office activities and operations including shredding and filing of confidential records.
- Dealt with all queries with kindness, patience and clarity to ensure positive customer satisfaction and resolution.
- Maintained office stocks, reordering within a prescribed budget as necessary.
- Accurately and efficiently word-processed reports, reviews and correspondence for annual reviews and reports.
- Prepared and circulated business documents to established mailing lists in an effective, timely manner.
- Carried out all duties and tasks in adherence with Acorn policy regulations.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Sorted and organised different types of information by document type, personnel or location.
- Wrote professional letters, emails and memoranda for business communication.
- Kept adequate office supplies on hand to support staff and business requirements.
- Received and checked financial statements and arranged the reconciliation of related accounts.
- Gathered information, created charts and produced reports for staff.
- Reviewed documents for staff to proofread for errors, correct formatting and verify factual information.
- Classified physical and digital documentation with correct codes.
- Produced clean, error-free professional business correspondence for office team.
- Transcribed or scanned data to create new files.
- Opened and routed business parcels and letters.
- Took dictation and transcribed words for staff to create records and correspondence.
SEND EHC Lead / Pupil Support
Lancashire County Council
Padiham, Lancashire
01.1996 - 08.2023
- Led a large team of support staff to ensure students received appropriate provisions.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient service and handled challenging situations with ease.
- Maintained Educational Health Care Plans, coordinating with specialists and professional agencies.
- Collaborated with school staff to develop resources that enhanced student learning.
- Provided individual guidance to support student success in various subjects.
- Developed behaviour management plans that significantly improved student behaviour.
- Organised team meetings and development days, sourcing quotes from guest speakers.
- Managed office operations, including inventory control and report uploads to the Cloud.
- Assisted with administrative tasks such as scheduling and document preparation.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased student and carer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional service by proactively listening to concerns and answering questions.
Pre School Playgroup Leader
01.1995 - 01.1996
- I was responsible for the day to day running of a pre-school playgroup, developing activities for 4-year-olds to prepare them for Reception School.
- The role included managing and purchasing resources, ensuring health and safety procedures were ad, keeping confidential records of all children in my care.
- I consulted with the reception class teachers to inform them of the progress made during my care, advising them of individual needs of the children to facilitate a smooth transition to primary school.
Care Assistant
Margaret House Private Care / Four Seasons Community Care
01.1993 - 01.1996
- I provided quality first care for individuals, both in their own homes but also in a private care setting.
- Duties involved promoting independence when appropriate, providing personal care whilst always maintaining a dignified front, developing positive relationships with the clients which enabled them to relax whilst in my company.
- I also kept confidential notes pertaining to their daily needs to pass on any vital information to the rest of the team.
Sewing Machinist
Castlefoam
01.1990 - 01.1992
- Combined work roles as necessary to enable a cohesive production line of upholstered cushion inners- sewing, overlocking, and filling as required before going on maternity leave in 1992.
Meat Packing Assistant
Woodhead’s
01.1989 - 01.1990
- Selecting and packaging of raw foods following strict food regulations, collaborating with other staff to promote an efficient production line.
Factory Assistant
Castlefoam
01.1988 - 01.1989
- Fabricating furniture and upholstery accessories, sewing and overlocking upholstery.
Factory Assistant
Strategy 1
01.1987 - 01.1988
- Covering a range of responsibilities within the factory including: Packing on production line, Assembly line work working alongside others to provide a smooth operating system.
Education
High School - GCSE English Language B, GCSE History D, GCSE Chemistry D, GCSE Religious Studies D, CSE Maths 1, CSE Chemistry 2, CSE History 2
West Craven High School
01.1981 - 01.1986
GCSEs - GCSE Maths C, Government and Politics C
Nelson and Colne College
Nelson, Lancashire 07.1986 - 07.1987
Certificate - Initial Training for Classroom Assistants
NCFE
Certificate - Child Protection
LCC
01.1999 - 06.2025
Certificate - Special Needs Assistant
NCFE
Certificate - Specialist Teaching Assistant
OCNW
Foundation degree - Supporting teaching and Learning
Edgehill
Certificate - Understanding children and young people’s mental health
NCFE
Certificate - Understanding Specific Learning Difficulties
NCFE
Certificate - Understanding Autism
NCFE
In house training
Skills
- Interpersonal skills
- Customer service
- Leadership skills
- Ability to think under pressure
- Basic life support training
- Behavioural management techniques
- Knowledge of housekeeping practices
- Resilience and stamina
- Disability rights awareness
- Behavioural support strategies
- Experience with assistive technology
- Infection control certification
- Elderly care understanding
- Personal care expertise
- Non-Violent crisis intervention
- Safeguarding vulnerable adults trained
- Familiarity with medical terminology
- Culturally aware
- Nutrition management knowledge
- Diabetes management experience
- Proactive outreach
- Disability awareness training
- Palliative care ethic
- Critical thinking
- Problem solving
- Multitasking
- Effective communication
- Computer skills
- Time management
- Teamwork
- Independence
- Editing
- Proofreading
- Administrative support
- Calm approach
- Relating to people
- Organisation skills
- Proficient in IT
- Navigating online Cloud
- Verbal communication
- Written communication
- Telephone manner
- Prioritising tasks
- Office assistant experience
- Knowledge of education
- Knowledge of Special Educational Needs and Disabilities (SEND)
- Knowledge of Educational Psychologists
- Knowledge of Specialist Teachers
- Understanding of medication administration
- Mental health literacy
- Dementia care proficiency
- Experience in home visits
- Direct work with families
- Housekeeping
- Medication Administration
- Meal preparation
- Prescription collection
- Respite care
- Trauma-informed care
- Care strategies
- Light domestic duties
- Empathetic listening
- Hoist operating
- Emergency care procedures
- Health and safety knowledge
- Toileting support
- Client progress reporting
- Multidisciplinary collaboration
- Washing and dressing
- Medication prompt
- Manual handling training
- Needs assessments
- Recreational outings
- Feeding assistance
- Care and support plans
- Defibrillator operation
- Patient behaviour management
- Emotional support and companionship
- Eating and drinking support
- Child protection training
- Meal planning and preparing
- Domestic support
- Compassionate communication
- Positive reinforcement techniques
- Bathing and showering
- Confidentiality maintenance
- Disability awareness
- Physical activity assistance
- Support programme development
- Shopping and meal preparation
- Food Hygiene Certificate
- Client diary management
- Mobility aids
- Patient advocacy
- Dementia care planning
- Crisis Intervention
- Meal and snack preparation
- Mobility scooter operating
- Social-emotional support
- Social activity planning
- Personal hygiene assistance
- Showering and bathing support
- Showering and dressing
- Daily routine support
- Client hygiene management
- Socialising and leisure activities
- Memory Care
- Patient feeding
- Nutrition management
- Basic life support
- Personal care
- Infection prevention and control
- Mobility support
- Dementia care
- Medical terminology
- Home-care support
- Diabetes management
- Hoisting machine operating
- Personal hygiene support
- Pressure ulcer prevention
- Patience and diplomacy
- Process improvement awareness
- Customer relationship management systems
- Researching capability
- Time management mastery
- Office equipment operation
- Constructive feedback giving
- Supplier negotiation talent
- Spreadsheet creation
- Invoicing and billing experience
- Flexibility in task handling
- Report creation competency
- Process improvement initiative
- Calendar scheduling
- Data inputting
- Basic graphic design
- Event planning expertise
- Knowledge of GDPR compliance
- Business correspondence writing
- Feedback collection and analysis
- Billing procedures
- Microsoft Office proficiency
- Task prioritisation
- Meeting facilitation
- Event planning
- Interdepartmental coordination
- Technical report preparation
- Written correspondence
- Telephone etiquette
- Records management
- Data organisation
- Client relations
- Conflict resolution expertise
- Document preparation
- Basic accounting understanding
- Contract negotiation
- Document formatting expertise
- Decision-Making confidence
- Presentation preparation
- Health and Safety Compliance
- Customer Service
- Invoice processing
- Cultural awareness
- Team Leadership
- Interpersonal communication
- Product knowledge
- Equipment Maintenance
- Attention to Detail
- Financial reporting
- Strategic planning
- Project scheduling
- Data Entry
- Resourcefulness
- Conflict Resolution
- Order processing
- Project Management
- Inventory management
- Quality Assurance
- Process Improvement
- Microsoft Office Suite
- Regulatory compliance
- Budget management
- Data analysis
- Technical writing
- Cross functional collaboration
- Client liaison
- Materials management
- Negotiation expertise
- Market research
- Cultural sensitivity
- Stress management
- Meeting coordination
- Proactive initiative
- Accounts payable / accounts receivable
- Calendar management
Affiliations
- Gardening
- reading
- baking and cooking
References
References available upon request.
Timeline
Community care worker
Alcedo Care
10.2024 - Current
Office administrative assistant
Acorn Psychology
09.2023 - Current
Certificate - Child Protection
LCC
01.1999 - 06.2025
SEND EHC Lead / Pupil Support
Lancashire County Council
01.1996 - 08.2023
Pre School Playgroup Leader
01.1995 - 01.1996
Care Assistant
Margaret House Private Care / Four Seasons Community Care
01.1993 - 01.1996
Sewing Machinist
Castlefoam
01.1990 - 01.1992
Meat Packing Assistant
Woodhead’s
01.1989 - 01.1990
Factory Assistant
Castlefoam
01.1988 - 01.1989
Factory Assistant
Strategy 1
01.1987 - 01.1988
GCSEs - GCSE Maths C, Government and Politics C
Nelson and Colne College
07.1986 - 07.1987
High School - GCSE English Language B, GCSE History D, GCSE Chemistry D, GCSE Religious Studies D, CSE Maths 1, CSE Chemistry 2, CSE History 2
West Craven High School
01.1981 - 01.1986
Certificate - Initial Training for Classroom Assistants
NCFE
Certificate - Special Needs Assistant
NCFE
Certificate - Specialist Teaching Assistant
OCNW
Foundation degree - Supporting teaching and Learning
Edgehill
Certificate - Understanding children and young people’s mental health
NCFE
Certificate - Understanding Specific Learning Difficulties
NCFE
Certificate - Understanding Autism
NCFE
In house training
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