Ashleigh Guy
Scunthorpe,NLN
Summary
Organised and proactive, capable of managing administrative tasks with precision and providing exceptional customer service. Skilled in coordinating schedules and handling client inquiries, ensuring smooth operations and client satisfaction and committed to contributing to team success and supporting client recovery.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Service administrator
WithYou
Scunthorpe, North Lincolnshire
2022.10 - Current
- Handling incoming calls from clients and professionals, ensuring timely and effective communication.
- Key point of contact for clients, enhancing company reputation.
- Maintain an effective and smooth running of the service reception area.
- Implement confidentiality measures to protect client information.
WithYou - Is a very fast-paced Drug and Alcohol recovery service, which offers free confidential support.
Customer care advisor
Wren Kitchens
Barton upon Humber, North Lincolnshire
2019.01 - 2020.01
- Customer complaints
- Troubleshooting
- Refund/payments
- Inbound/outbound calls
- Emails
- GDPR
- Ownership
Wren - Is a very fast-paced business with a high volume of calls; the duties are to ensure that all calls are answered and dealt with efficiently and effectively.
Rental sales agent
Avis Budget Group
Doncaster Airport
2017.08 - 2018.12
- Resolved customer complaints to enhance satisfaction and service quality.
- Identified business leads to support company growth.
- Managed email and inbound/outbound customer communications.
- Processing Re-rents
- Daily reporting duties
- Forward fleet planning
Avis - A fast paced Car rental hire company. with a customer based front facing role driven by sales and targets. Building customer relations whilst collating data using the in-house systems.
Education
Bachelor of Arts - Social Science
UCNL
Scunthorpe, North Lincolnshire 2020.09 - 2023.09
National Diploma NCFE Level 2 - Travel and Tourism
North Lindsey College
Scunthorpe 2005.01 - 2007.01
11 GCSE' - C-D
Frederick Gough School
Scunthorpe, North Lincolnshire 2000.01 - 2005.06
Skills
Microsoft office
Professional email etiquette
Knowledge of GDPR compliance
Policies and procedures compliance
Workload balancing
Safeguarding compliance
Affiliations
- Reading, Gardening
Certification
ABTA/ATOL Certficate, Certificate in Cabin Crew and Resort Representative
Accomplishments
Excellent Customer Service
References
References available upon request.
Timeline
Service administrator
WithYou
2022.10 - Current
Bachelor of Arts - Social Science
UCNL
2020.09 - 2023.09
Customer care advisor
Wren Kitchens
2019.01 - 2020.01
Rental sales agent
Avis Budget Group
2017.08 - 2018.12
National Diploma NCFE Level 2 - Travel and Tourism
North Lindsey College
2005.01 - 2007.01
11 GCSE' - C-D
Frederick Gough School
2000.01 - 2005.06