- Fashion
- Reading
- Cooking
- Drawing
- Walking
Megan Nind
Lichfield,Staffordshire
Summary
Customer-focused professional with experience in delivering outstanding service and fostering welcoming environments. Skilled in anticipating customer needs, efficiently resolving enquiries, and supporting team members during peak times. Strong communicator with proven ability to multi-task and solve problems in fast-paced settings. Committed to continuous learning and embracing new challenges.
Overview
5
5
years of professional experience
Work History
Front of House Team Member
JD Wetherspoons
Lichfield
07.2022 - 12.2025
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Served customers with a friendly demeanour, promptly taking orders and delivering beverages.
- Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide a personalised experience.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
- Adapted to busy periods by efficiently managing multiple customer orders simultaneously.
- Handled customer enquiries and complaints with empathy and professionalism, resolving issues promptly.
- Processed payments efficiently, using cash registers and card payment systems accurately.
- Maintained cleanliness and hygiene in bar area, adhering to health and safety regulations.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Kept bar stocked and organised for easy access and quick service to customers.
- Restocked snacks and food items at the bar to ensure availability for customers. and food items at bar to serve customers.
- Washed and put away glassware after customer use, maintaining ready stock for customer service.
- Assisted in training new staff members, sharing knowledge on bar operations and customer service.
- Prepared restaurant tables to be aesthetically pleasing and comfortable for guests.
- Maintained brand image by keeping neat personal appearance.
- Removed discarded items and wiped spills at the bar to maintain a clean and professional environment. Removed discarded items and wiped up spills without delay to maintain professional appearance.
- Counted and organised stock levels regularly to ensure accurate inventory management, ordering and replenishing.
- Advised customers on possible wait times and kitchen delays to manage expectations.
Waitress
Comfy Pubs
Wall, Lichfield
01.2021 - 07.2021
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Greeted guests upon arrival, offering menus and providing recommendations to enhance the dining experience.
- Facilitated a welcoming atmosphere, engaging in friendly conversation with guests to enhance their dining experience.
- Greeted new customers, answered initial questions and took drink orders.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Arranged tables with clean cutlery, crockery, and glassware before service. with clean cutlery, crockery and glassware throughout sittings.
- Assisted colleagues during busy periods, fostering a team-oriented atmosphere to improve overall service.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Maintained safe hygiene and food handling standards for full compliance.
- Adhered to food safety and hygiene standards, contributing to a clean and safe dining environment.
- Maintained extensive knowledge of food, drinks and menus to answer customer queries.
- Documented customer orders, calculated bills and processed payments.
- Processed customer payments accurately, handling cash, credit card, and contactless transactions.
- Polished bar glasses and cutlery, maintaining excellent bar presentation.
- Presented a polished appearance to reflect brand standards. by keeping neat personal appearance.
Education
Diploma of Higher Education - Level 3 diploma in childcare
Walsall College
Walsall01-2021
GCSEs - GCSE
Chase Terrace Academy
Burntwood01-2020
Skills
- Payment processing
- Order accuracy
- Customer service
- Customer engagement
- Multitasking efficiency
- Time management
- Team building
- Conflict resolution
- Empathy towards customers
- Problem solving
- Clear communication
- Positive communication
- Flexibility
- Efficient under pressure
- Attentive
- Active listening
- Patient and calm nature
- Highly responsible and reliable
- Brand representation
- Customer feedback handling
- Patience and tolerance
Interests
Timeline
Front of House Team Member
JD Wetherspoons
07.2022 - 12.2025
Waitress
Comfy Pubs
01.2021 - 07.2021
Diploma of Higher Education - Level 3 diploma in childcare
Walsall College
GCSEs - GCSE
Chase Terrace Academy