Md. Oliur Rahman
Leicester
Summary
Highly motivated and results-oriented Retail and Customer Service professional with strong experience in customer support, warehouse operations, and sales assistance. Demonstrated ability to maintain stock accuracy, deliver exceptional service, and contribute effectively to team performance. Possesses a Master’s in Management, enhancing communication, leadership, and problem-solving abilities. Seeking to leverage these skills in a Retail Store Assistant position where efficiency, attention to detail, and customer satisfaction are valued.
Overview
3
3
years of professional experience
Work history
Warehouse Operative – Clothing Department
Bleckmann Warehouse
Leicester
05.2024 - 02.2026
- Handling clothing products with precision, ensuring accurate sorting, labeling, and inventory updates.
- Preparing and packing customer orders to meet quality and efficiency standards.
- Maintaining a clean, organized workspace and ensuring compliance with company safety and quality policies.
- Collaborating with team members to streamline warehouse operations and meet daily targets.
- Using warehouse management systems to update stock levels and locate items efficiently.
- Liaised with suppliers, resolved issues related to deliveries and supplies.
Sales Assistant / Warehouse Operative
Yours Super Market
Leicester
01.2024 - 05.2024
- Assisted customers on the shop floor, ensuring a positive shopping experience.
- Organized stock shelves and replenished products to maintain high presentation standards.
- Managed inventory within the warehouse to support daily sales operations.
- Ensured compliance with company procedures regarding safety and quality standards.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Customer Service Representative
Ambala Food Ltd
London
10.2022 - 10.2023
- Responded to customer inquiries via phone, email, and chat, ensuring professional communication and issue resolution.
- Processed orders, returns, and exchanges efficiently.
- Built and maintained strong relationships with customers to enhance satisfaction and loyalty.
- Contributed to sales initiatives and team performance targets.
Kitchen Assistant / Chef
Luton
09.2022 - 10.2023
- Supported kitchen operations by preparing ingredients, maintaining cleanliness, and following food safety standards.
- Collaborated with team members to ensure efficiency and quality in food preparation.
Education
MSc - Management
University of Hertfordshire
Hatfield 09.2022 - 9 2023
Master’s - Business Management
Madan Mohan College
Sylhet, Bangladesh 03.2019 - 5 2021
Bachelor’s - Business Management
Kulaura Govt. College
Moulvibazar, Bangladesh 01.2016 - 3 2018
Skills
- Customer service excellence
- Retail sales
- Inventory management
- Team collaboration
- Problem solving
- Microsoft Office and warehouse software
- Inventory audit procedures
- Time management proficiency
- Logistics understanding
- Safety consciousness
- Equipment Maintenance
- Stock management
LANGUAGES
English: Fluent (Written/Spoken)
Bangla: Fluent (Written/Spoken)
Hindi: Fluent (Spoken)
REFERENCES
Available upon request
Timeline
Warehouse Operative – Clothing Department
Bleckmann Warehouse
05.2024 - 02.2026
Sales Assistant / Warehouse Operative
Yours Super Market
01.2024 - 05.2024
Customer Service Representative
Ambala Food Ltd
10.2022 - 10.2023
Kitchen Assistant / Chef
09.2022 - 10.2023
MSc - Management
University of Hertfordshire
09.2022 - 9 2023
Master’s - Business Management
Madan Mohan College
03.2019 - 5 2021
Bachelor’s - Business Management
Kulaura Govt. College
01.2016 - 3 2018