Md. Oliur Rahman
Leicester
Summary
Highly motivated and results-oriented Retail and Customer Service professional with strong experience in customer support, warehouse operations, and sales assistance. Demonstrated ability to maintain stock accuracy, deliver exceptional service, and contribute effectively to team performance. Possesses a Master’s in Management, enhancing communication, leadership, and problem-solving abilities. Seeking to leverage these skills in a Retail Store Assistant position where efficiency, attention to detail, and customer satisfaction are valued.
Overview
3
3
years of professional experience
Work history
Warehouse Operative – Clothing Department
Bleckmann Warehouse
Leicester
2024.05 - 2026.02
- Handling clothing products with precision, ensuring accurate sorting, labeling, and inventory updates.
- Preparing and packing customer orders to meet quality and efficiency standards.
- Maintaining a clean, organized workspace and ensuring compliance with company safety and quality policies.
- Collaborating with team members to streamline warehouse operations and meet daily targets.
- Using warehouse management systems to update stock levels and locate items efficiently.
- Liaised with suppliers, resolved issues related to deliveries and supplies.
Sales Assistant / Warehouse Operative
Yours Super Market
Leicester
2024.01 - 2024.05
- Assisted customers on the shop floor, ensuring a positive shopping experience.
- Organized stock shelves and replenished products to maintain high presentation standards.
- Managed inventory within the warehouse to support daily sales operations.
- Ensured compliance with company procedures regarding safety and quality standards.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Customer Service Representative
Ambala Food Ltd
London
2022.10 - 2023.10
- Responded to customer inquiries via phone, email, and chat, ensuring professional communication and issue resolution.
- Processed orders, returns, and exchanges efficiently.
- Built and maintained strong relationships with customers to enhance satisfaction and loyalty.
- Contributed to sales initiatives and team performance targets.
Kitchen Assistant / Chef
Luton
2022.09 - 2023.10
- Supported kitchen operations by preparing ingredients, maintaining cleanliness, and following food safety standards.
- Collaborated with team members to ensure efficiency and quality in food preparation.
Education
MSc - Management
University of Hertfordshire
Hatfield 2022.09 - 9 2023
Master’s - Business Management
Madan Mohan College
Sylhet, Bangladesh 2019.03 - 5 2021
Bachelor’s - Business Management
Kulaura Govt. College
Moulvibazar, Bangladesh 2016.01 - 3 2018
Skills
- Customer service excellence
- Retail sales
- Inventory management
- Team collaboration
- Problem solving
- Microsoft Office and warehouse software
- Inventory audit procedures
- Time management proficiency
- Logistics understanding
- Safety consciousness
- Equipment Maintenance
- Stock management
LANGUAGES
English: Fluent (Written/Spoken)
Bangla: Fluent (Written/Spoken)
Hindi: Fluent (Spoken)
REFERENCES
Available upon request
Timeline
Warehouse Operative – Clothing Department
Bleckmann Warehouse
2024.05 - 2026.02
Sales Assistant / Warehouse Operative
Yours Super Market
2024.01 - 2024.05
Customer Service Representative
Ambala Food Ltd
2022.10 - 2023.10
Kitchen Assistant / Chef
2022.09 - 2023.10
MSc - Management
University of Hertfordshire
2022.09 - 9 2023
Master’s - Business Management
Madan Mohan College
2019.03 - 5 2021
Bachelor’s - Business Management
Kulaura Govt. College
2016.01 - 3 2018