Antonio Lewis
Sheffield
Summary
Results-driven professional with expertise in customer service, sales, and warehouse operations. Delivered significant revenue growth through upselling and ensured compliance with health and safety regulations. Skilled in complaint resolution, team collaboration, and administrative support, with strong proficiency in Microsoft Office and digital systems. Aiming to enhance operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Warehouse Operative
DX Group Ltd
07.2025 - 07.2026
- Ensured freight was securely loaded and ready for dispatch within scheduled deadlines.
- Loaded delivery vehicles accurately, ensuring timely domestic distribution.
- Scanned, sorted and allocated customer freight to depots, enhancing operational efficiency through effective warehouse systems.
- Followed manual handling procedures and health and safety regulations, ensuring full PPE compliance.
- Reported damaged goods promptly, minimising operational delays and maintaining service quality.
- Maintained a clean, organised and safe warehouse environment while supporting efficient team operations.
Visitor Advisor
Transport for London (TfL)
06.2023 - 07.2025
- Advised domestic and international customers on London's transport network and attractions, guiding them to optimise their visits.
- Delivered exceptional customer service, enhancing visitor experience for over 100 customers daily.
- Sold Oyster cards, Travelcards and attraction tickets while consistently identifying upselling opportunities converting customer interaction into upselling increasing revenue for Golden Tours by 15%
- Contributed to a 10% increase in sales revenue with Big Bus Tours through effective selling techniques using excellent product knowledge.
- Collaborated with team members to exceed weekly sales targets, achieving a 22% increase in visitor centre sales through effective promotion of seasonal tickets.
- Built positive customer relationships by providing accurate information and resolving enquiries efficiently.
Customer Service Assistant
Adaptive Ltd
01.2023 - 05.2023
- Responded to customer enquiries via telephone, providing accurate product and order information to enhance customer loyalty.
- Delivered professional service standards while efficiently managing multiple customer enquiries.
- Increased new customer acquisition from 6% to 13% within one month through excellent customer engagement.
- Worked with the Branch Manager to improve customer satisfaction, contributing to a 27% increase in sales in signage and striplight products through strategic marketing.
- Collaborated with production teams to enhance product quality and minimise waste.
Customer Service Advisor
Axis Europe
06.2022 - 12.2022
- Managed a high volume of inbound customer calls, resolving enquiries and complaints efficiently.
- Maintained compliance with organisational policies and customer service standards while meeting performance targets achieving 100% compliance.
- Escalated complex tenancy issues to appropriate departments, ensuring timely resolutions and supporting customer retention.
- Scheduled maintenance appointments for plumbing, electrical, and property repairs, contributing to profit increase for Swan Housing.
- Produced accurate end-of-day contractor booking report to optimise productivity.
Operations Administrator
A&A Electrical
12.2021 - 06.2022
- Assisted in policy implementation and internal procedures, enhancing compliance and operational efficiency.
- Maintained accurate employee records in line with GDPR and company policies.
- Managed HR administration, responding to employee enquiries with professionalism and confidentiality.
- Facilitated disciplinary meetings and employee relations processes, ensuring adherence to best practices.
- Facilitated mediation sessions to resolve employee disputes. and employee engagement initiatives.
- Demonstrated knowledge of employment legislation and HR best practice.
Sales Advisor
Utility Switchboard
10.2020 - 12.2021
- Consistently achieved 8-9 sales per day, exceeding individual performance targets.
- Maintained approximately 95% commission performance through strong conversion rates.
- Delivered outstanding customer service while identifying customer needs and recommending suitable products.
- Enhanced customer retention by building rapport and effectively resolving concerns, resulting in increased customer loyalty.
- Handled inbound customer enquiries for EDF Energy products and services, ensuring accurate information delivery and customer satisfaction.
Education
AVCE - Business Studies
Sheffield College
Sheffield, SHF01-2005
AS Level - Sociology
Sheffield College
Sheffield, SHF01-2004
5 GCSEs (A-C) - including English and Mathematics
King Edward VII School
Sheffield, SHF01-2001
Higher National Diploma (HND) - Business & Management
University of Birmingham
Birmingham, BIR01-2007
Skills
- Customer Service Excellence
- Sales
- Upselling
- Revenue Growth
- Customer Relationship Management
- Complaint Resolution
- Time Management
- Organisation
- Team Collaboration
- Problem Solving
- Decision Making
- Communication
- Interpersonal Skills
- Microsoft Office
Custom
Available upon request.
Accomplishments
- Achieved certification in Computerised Accounts - First Class (City Guilds Pitman)
Timeline
Warehouse Operative
DX Group Ltd
07.2025 - 07.2026
Visitor Advisor
Transport for London (TfL)
06.2023 - 07.2025
Customer Service Assistant
Adaptive Ltd
01.2023 - 05.2023
Customer Service Advisor
Axis Europe
06.2022 - 12.2022
Operations Administrator
A&A Electrical
12.2021 - 06.2022
Sales Advisor
Utility Switchboard
10.2020 - 12.2021
AVCE - Business Studies
Sheffield College
AS Level - Sociology
Sheffield College
5 GCSEs (A-C) - including English and Mathematics
King Edward VII School
Higher National Diploma (HND) - Business & Management
University of Birmingham