Mark Hines
Branston,Lincolnshire
Summary
Resourceful and reliable individual with proactive attitude and strong problem-solving skills, excelling in hands-on tasks and team collaboration. Skilled in operating IT systems and maintaining safe work environment. Ready to contribute to operational excellence and drive success in an administration, sales or project leader role.
Overview
12
12
years of professional experience
Work History
Warehouse/Sales Operative
United Carpets and Beds
Lincoln, Lincolnshire
04.2024 - Current
- Maintained clean, safe and orderly warehouse space.
- Followed safety guidelines when operating in hazardous environments.
- Maintained and cleaned warehouse equipment following set procedures.
- Stored products in appropriate storage areas to maximise space within warehouse.
- Answer phone and other administrative duties to enhance customer experience/satisfaction and to help the sales team deliver a 5 star service to our customers.
- During busy periods and when working on my own, see to customer needs face to face, take orders and ensure 5 star service.
Team Leader
Greene King PLC
Lincoln, Lincolnshire
02.2024 - 04.2024
- Developed strategies for improved performance level across the team.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Streamlined workflow for a more efficient process.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Streamlined processes to improve and optimise office operations, such as ordering, rotas and training.
- Reduced staff turnover with an effective motivation strategy by implementing a rolling two week rota and delegating tasks to make best use of individuals' skills.
- Assisted with infection control through social distancing and PPE wearing throughout the COVID pandemic.
- Carried out day-to-day duties accurately and efficiently.
Director
Self Emplyed @ Inside n Out CIC
Leicester, Leicestershire
03.2013 - 06.2015
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Monitored operations to assess and highlight results.
- Established strong rapport with stakeholders to enhance business credibility.
- Formulated business plans to increase growth and minimise cost for company.
- Led negotiations with vendors and suppliers.
- Fostered a positive work environment, increassing volunteer morale.
- Supervised and developed high-achieving voluntary staff, providing orientation, training, support and direction.
- Directed day-to-day work of 3 volunteers and motivated teams to exceed objectives.
- Managed negotiations with clients to secure profitable contracts.
- Identified and capitalised on growth opportunities in the market through the Back To Work Programme & ESF funding streams.
- Led team to streamline operations by implementing new strategies. Moved away from developing a national magazine to more localised publications, training and coaching projects.
- Supervised staff training programmes with focus on skill enhancement.
Education
NVQ Level 2 - ICT
Lagat Training
Lincoln 09/2017 - 10/2017
NVQ Level 3 - Information Advice & Guidance (IAG)
Leicester College
Leicester 09/2013 - 10/2014
NVQ Level 4 - Preparing To Teach Lifelong Services (PTTLS)
Leicester Adult Education
Leicester 09/2013 - 04/2014
NVQ Level 3 - Criminal Justice System Development Programme
Highfields Centre Leicester
Leicester 03/2012 - 08/2012
Skills
- Excellent communication & interpersonal skills
- Quality-minded Attention to detail
- Self-motivated
- Customer service excellence
- Compliance adherence
- Staff education and training
- Awareness of Health and Safety
- Reporting and documentation
- Data entry proficiency
- Customer interaction
Accomplishments
- Nominated for Leicester 4 Business- Existing Business with Most Potential Award 2013/14.
- Won the Working in Social Enterprise - Growth of the Social Enterprise Pound 2013/14 award.
- Enabled 64 people to gain employment, enterprise or proactively engaged them in credible activities.
- Set up the Real Voices support Network for the HMPS and built a data base of 5000 contacts.
Timeline
Warehouse/Sales Operative
United Carpets and Beds
04.2024 - Current
Team Leader
Greene King PLC
02.2024 - 04.2024
Director
Self Emplyed @ Inside n Out CIC
03.2013 - 06.2015
NVQ Level 2 - ICT
Lagat Training
09/2017 - 10/2017
NVQ Level 3 - Information Advice & Guidance (IAG)
Leicester College
09/2013 - 10/2014
NVQ Level 4 - Preparing To Teach Lifelong Services (PTTLS)
Leicester Adult Education
09/2013 - 04/2014
NVQ Level 3 - Criminal Justice System Development Programme
Highfields Centre Leicester
03/2012 - 08/2012
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