Mavish Abbas
High Wycombe,Buckinghamshire
Summary
Passionate and friendly retail worker with experience in a busy environment. I enjoy helping customers find the right products and giving honest advice. I'm confident in building good customer relationships, ensuring they have the best service and working towards sales targets. I also have a strong passion for makeup, including doing freelance makeup for friends and family, which has helped me improve my product knowledge and application skills. I enjoy working in a team and always try to give customers a positive experience. I'm now looking to develop my career further within a beauty counter role and grow within a luxury beauty brand.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work history
Customer sales assistant
John Lewis & Partners
High Wycombe, Buckinghamshire
11.2021 - Current
- Worked across multiple departments including fashion, beauty, fragrance, self-select, customer collections, cookshop, lighting, linens and frames
- Supported customers with in-depth product insights, offering product knowledge, advice and upsold additional products.
- Maintained department merchandising and stock replenishment to ensure constant shelf product availability.
- Provided personalised beauty recommendations, helping customers choose suitable lipstick shades, skincare & products tailored to their skin tone and needs.
- Supported various beauty counters during busy periods and staff shortages while maintaining excellent customer service and brand standards.
- Developed a strong interest in the beauty industry by keeping up to date with products, latest trends and customer needs, in order to introduce it to customers through different brand products.
- Promoting new products and discounts.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Monitored display stock levels, doing track the gap and replenishing for consistently well-stocked sales floor.
- Carried out back of house maintenance, for clear, easy to navigate stockroom management.
- Built and nurtured strong customer relationships to encourage loyalty and repeat business.
- Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
- Went above and beyond by helping customers to locate stock.
Customer sales advisor
Bensons For Beds
High Wycombe, Buckinghamshire
07.2020 - 10.2021
- Provided personalised advice to help customers choose the right products.
- Handled payments via card and cash, and completed end-of-day banking.
- Maintained store standards and resolved customer queries.
- Regularly met KPI and store sales targets.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled high-pressure situations calmly. Delivered excellent customer service and efficient store operations in fast-paced environment.
- Achieved high sales targets with outstanding product knowledge.
- Built rapport with new and existing customers to boost client retention, drive sales and exceed targets.
Office assistant
Sound Sorba
High Wycombe, Buckinghamshire
01.2018 - 04.2019
- Responded to emails and maintained compliance with GDPR.
- Facilitated day-to-day operations through administrative tasks, scheduling activities, and client communication.
- Delivered exceptional customer service, resulting in high client satisfaction rates.
- Provided efficient and ethical customer service to internal and external stakeholders.
- Performed general administrative tasks such as photocopying, mailing and ensured smooth day-to-day functioning of the office.
- Maintained a tidy reception/office area, creating a positive impression on visitors.
- Greeted guests and clients with warmth and professionalism.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Handled incoming calls, answering questions, directing calls, invoicing, documenting messages and mail management for office staff.
Nursery assistant
Avenue Church
High Wycombe, Buckinghamshire
10.2014 - 07.2015
- Providing a caring and supportive environment for vulnerable children.
- Interacting with people of all different backgrounds.
- Working with a mentor, taking advice and learning from them.
- Demonstrating maturity in handling responsibility.
- Ensured quality childcare by following safety regulations strictly.
- Helped maintain attendance records guaranteeing accuracy and efficiency.
- Provided care for children, ensuring their well-being at all times.
- Promoted language development through storytelling sessions nurturing communication skills.
- Supported teachers and supervised with daily routines, activities for smoother classroom operation.
- Encouraged good hygiene practices among children promoting a healthy routine.
- Assisted in meal preparation for nourishing the children properly.
- Facilitated outdoor activities, promoting physical health among youngsters.
- Engaged children in arts and crafts activities.
- Maintained positive relationships with parents for better understanding of childs needs.
Education
GCSEs - Maths, English, Science, Art, Textiles, French, ICT
Holmer Green Senior School
High Wycombe, Buckinghamshire 09.2008 - 06.2013
Skills
- Luxury customer service
- Customer relationship building
- High-end retail sales
- Product knowledge and consultation
- Upselling and cross-selling
- Hard-working
- Well-organised multitasker and adaptable with initiative
- Sales driven
- Polite and friendly
- Confident and sociable team player
- Working under pressure in a fast paced environment, particularly during peak retail periods
- Visual merchandising standards
- Handling customer queries and complaints professionally, resolving issues quickly and maintaining customer satisfaction
- Communication excellence
- Time efficiency
- Retail sales expertise
Timeline
Customer sales assistant
John Lewis & Partners
11.2021 - Current
Customer sales advisor
Bensons For Beds
07.2020 - 10.2021
Office assistant
Sound Sorba
01.2018 - 04.2019
Nursery assistant
Avenue Church
10.2014 - 07.2015
GCSEs - Maths, English, Science, Art, Textiles, French, ICT
Holmer Green Senior School
09.2008 - 06.2013