Kloe Faulds
Glasgow,Glasgow City
Summary
A dedicated professional with extensive expertise in customer service and retail sales, specialising in luxury fashion. Demonstrates exceptional skills in complaint management, cash handling, and merchandise control, ensuring seamless operations and customer satisfaction. Proficient in visual merchandising and product storytelling, enhancing the shopping experience through engaging window displays and product demonstrations. Adept at managing stock audits and Just In Time stock control to optimise inventory levels. Committed to fostering client rapport and delivering personalised styling advice, aiming to maximise merchandise sales while maintaining composure under pressure.
Confident Sales Assistant providing excellent customer service thanks to exceptional people skills and dedicated work ethic. Experienced in book and toy sales, and in providing accuracy and efficiency in day-to-day store tasks. A strong team player, proficient in monitoring security and serving diverse customer needs.
Offering strong interpersonal skills and positive attitude, with background in customer service and sales environments. Knowledgeable about communication techniques and problem-solving strategies, with focus on delivering exceptional customer experiences. Ready to use and develop skills in customer interaction, sales processes, and conflict resolution in [Desired Position] role.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Customer sales assistant
Clyde contractors
glasgow, glasgow
02.2023 - Current
- Developed marketing materials to promote new products and discounts.
- Executed visual merchandising displays to enhance product appeal.
- Resolved customer queries promptly to ensure satisfaction.
- Oriented new staff members, cultivating a supportive team environment.
- Built relationships with customers through friendly interaction and assistance.
- Handled cash drawer efficiently, supporting end-of-day reconciliation.
- Assisted customers to make informed purchasing decisions.zz
- Managed stock level for effective store operation.
- Prioritised tasks effectively in fast-paced retail settings.
- Ensured compliance with health and safety regulations within the retail environment.
- Enhanced customer engagement by offering product knowledge and advice.
- Increased customer satisfaction with prompt complaint resolution.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Performed accurate inventory checks for continual stock availability.
- Collaborated with team members to meet daily sales targets.
- Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
- Processed transactions, ensuring accuracy at all times.
- Built lasting relationships with clients through customer service interactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Operated cash registers with accuracy and processed cash and card transactions.
- Stocked, replenished and organised shelves to ensure consistent levels of product availability.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Receptionist
kindle handl
glasgow, glasgow
09.2024 - 05.2025
- Maintained accurate visitor entry logs to enhance security protocols.
- Directed visitors and clients to relevant staff for efficient service delivery.
- Assisted with administrative tasks to improve office functionality.
- Provided vital support during peak periods, ensuring smooth operations under pressure.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Maintained an organised reception area for a professional business environment.
- Handled appointment scheduling to ensure smooth daily operations.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Delivered front of house duties with warm and professional manner.
- Maintained accurate and up-to-date records for smooth handovers.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
- Acted as first point of contact for wide range of personnel.
- Collected and distributed incoming mail, employing strict confidentiality throughout.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Prioritised tasks to maintain reliable service throughout peak times.
- Took and communicated messages to minimise interruptions to staff workflows.
- Provided clerical support to company employees, including copying, faxing and file management.
- Embodied company values through friendly and reliable customer service.
Education
A-Levels -
Hollyrood Secondary school
Glasgow, Glasgow City 08.2018 - 06.2022
Skills
Customer service
- Adaptability to different customers
- Cash handling
- Complaint management
- Customer Service
- Refund and exchange processing
- Product demonstrations
- Stock management
- Visual merchandising
- Order processing
- Merchandise control
- Just In Time stock control
- Point of sale system operation
- Client rapport
- Online order fulfilment
- Composure under pressure
- Window display visual merchandising
- Patience and empathy
- Delivery driver liaison
- Keynote
- Luxury fashion sales
- Stock audits
- Optimum garment care
- Customer styling
- DIY retail
- Store capacity management
- Complaint handling
- Retail sales
- Customer enquiry handling
- Merchandise sales maximisation
- Product storytelling
Affiliations
- reading and Writing Fitness and Exercise painting and decorating Music , cooking and Baking, cake decoration, Socialising
Timeline
Receptionist
kindle handl
09.2024 - 05.2025
Customer sales assistant
Clyde contractors
02.2023 - Current
A-Levels -
Hollyrood Secondary school
08.2018 - 06.2022
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