Hollie Marie Hobbs
Peterborough,Cambs
Summary
Target-driven Sales Executive with a strong work ethic and extensive experience in customer service, adept at increasing revenue and maximising company market share. Demonstrates exceptional leadership skills, effective delegating, and influential communication in diverse environments. Skilled in customer service technology and software mastery, with a focus on delivering faultless service and developing customer retention strategies. Committed to maintaining high standards of professionalism and quality in all aspects of work, with a passion for product development and crisis handling. Career goals include further enhancing leadership capabilities while driving business growth through innovative sales strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service
Tesco
Peterborough, UK
10.2024 - Current
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Trained new employees to ensure excellent customer service.
- Utilised electronic payment systems, enhancing customer service experience.
- Enhanced guest satisfaction by providing excellent customer service.
- Provided superior customer service, resulting in repeat business.
- Delivered exceptional customer service whilst managing appointments efficiently.
- Streamlined processes, resulting in improved customer service.
- Provided exceptional customer service, improving company reputation.
- Developed product knowledge to enhance customer service.
- Provided quality customer service for enhanced client loyalty.
- Resolved issues promptly, improved overall customer service quality.
- Fostered an environment that encouraged excellent customer service.
- Delivered excellent customer service with understanding dietary requirements.
- Liaised with clients, enhancing customer service standards.
- Facilitated client-company communication for enhanced customer service.
- Secured repeat business through exceptional customer service skills.
- Improved station's reputation with exceptional customer service skills.
- Carried luggage for guests, providing outstanding customer service.
- Facilitated staff training, resulting in better customer service.
- Provided top-notch customer service, enhancing brand reputation.
- Improved customer service by answering calls promptly.
- Upheld company policies whilst providing excellent customer service.
- Handled incoming sales enquires for prompt customer service.
- Exceeded expectations by delivering exceptional customer service consistently.
- Provided prompt customer service, enhancing brand reputation.
- Enhanced resident retention through superior customer service delivery.
- Enhanced company reputation through excellent customer service.
- Streamlined banking procedures for improved customer service efficiency.
- Delivered excellent customer service for repeat business.
- Provided exceptional customer service for positive feedback.
- Displayed exemplary customer service in client-facing role.
- Provided exceptional customer service, improving client retention rates.
- Enhanced store reputation with superior customer service skills.
- Implemented training programmes for superior customer service delivery.
- Improved company's reputation with exceptional customer service skills.
- Elevated brand reputation with excellent customer service skills.
- Provided friendly customer service, increasing repeat business.
Nursery Nurse
Abeona Day Nursery
Northamptonshire, UK
05.2019 - 09.2024
- Maintained comprehensive records of each child's progress; noted developments at regular intervals.
- Liaised effectively with colleagues during shift changes; guaranteed seamless continuity of care for all children.
- Facilitated nap times as part of routine care duties, contributing to overall wellbeing.
- Improved language skills in toddlers using interactive storytelling sessions and song routines.
- Assisted in the preparation of nutritious meals for healthier eating habits amongst children.
- Provided detailed daily reports to parents regarding their child's day, ensuring transparency and trust.
- Stimulated emotional growth with sensitive and patient communication, fostering strong relationships.
- Administered first aid when required, ensuring prompt attention to injuries or illnesses.
Saturday worker
Season Garden Centre
Burton Latimer
06.2016 - 03.2018
- Working on the tills, greeting and serving customers face to face and answering the telephone and dealing with enquiries
- I was happy to help out in other departments when required and enjoyed working as part of the team
- This role helped me become more confident and I enjoyed the interaction with a wide range of people
Education
GCSE - English
Latimer Arts Community College
09.2012 - 09.2016
GCSE or equivalent - ICT
Latimer
GCSE or equivalent - science
Latimer Arts College
Kettering GCSE or equivalent - Food
Latimer
GCSE or equivalent - Business
Latimer
GCSE or equivalent - EDCL
Latimer
GCSE or equivalent - Maths
Latimer
GCSE or equivalent - History
Latimer
NVQ Level 2 - Customer Service
Stamford College
Stamford 01.2025 -
Certificate of Higher Education - Level 3 childcare and educator
Tresham
09.2017 - 01.2020
Skills
- Microsoft Office
- Leadership
- Conscientious
- Interest and pride in my work
- Supervising experience
- Attention to detail
- Loyalty
- Good time keeping
- Academic
- Strong work ethic
- Management
- Quick learner
- Customer service technology
- Customer service understanding
- Customer service after hours
- Customer service and assistance
- Target-driven Sales Executive adept at increasing revenue, increasing client base and maximising company market share Talented at identifying sales opportunities and presenting key features of products to clients Successful at delivering team sales and customer service KPI indicators
- Luxury customer service
- Customer service metrics evaluation
- Customer service focus
- Customer service in emergencies
- Customer service dedication
- Multi-Channel customer service
- Customer service in delivery
- Faultless customer service
- Customer service training development
- Customer service software knowledge
- Customer service etiquette
- Customer service software mastery
- Exceptional customer service skills
- Customer service policies
- Customer service and retention strategies
- Tactful customer service
- Maintained excellent customer service throughout leaflet distribution in-line with company guidelines
- Providing quality customer service
- Professional customer service
- Caring customer service
- Effective delegating
- Knowledge of regulatory standards
- Influential communication
- Leadership in diverse environments
- Crisis handling
- Product development
- Leadership skills
- Passionate about customer service
Certification
- Level 2 Customer Service, Present
- Driving License, Present
- Paediatric First Aid Certification, Present
Custom
Diploma of Higher Education
Personal Information
- Age: 24
- Child Name: Madeline
- Nationality: British
- Date of birth: 20/09/2000
Affiliations
- Reading
- Dog Walking
- Family Days
Timeline
NVQ Level 2 - Customer Service
Stamford College
01.2025 -
Customer Service
Tesco
10.2024 - Current
Nursery Nurse
Abeona Day Nursery
05.2019 - 09.2024
Certificate of Higher Education - Level 3 childcare and educator
Tresham
09.2017 - 01.2020
Saturday worker
Season Garden Centre
06.2016 - 03.2018
GCSE - English
Latimer Arts Community College
09.2012 - 09.2016
GCSE or equivalent - ICT
Latimer
GCSE or equivalent - Food
Latimer
GCSE or equivalent - Business
Latimer
GCSE or equivalent - EDCL
Latimer
GCSE or equivalent - Maths
Latimer
GCSE or equivalent - History
Latimer
GCSE or equivalent - science
Latimer Arts College
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