Debbie Cain Knowles
Exton,Devon
Summary
Friendly and dedicated individual, with a passion for delivering outstanding customer experiences. Former First Class Cabin Crew, trained to the highest standards in luxury service, safety, and customer care, with a strong ability to build rapport and make others feel valued. Alongside specialist certifications in Birth & Postnatal Doula Care, Baby Massage Instruction, Paediatric Massage Therapy for children with additional and special needs, Sleep Specialisation, and First Aid Response, I bring a calm, empathetic, and solutions-focused approach to every interaction. Experienced in supporting customers across multiple communication channels, resolving enquiries with professionalism, and working collaboratively to deliver seamless service. I take pride in building positive relationships, communicating clearly, and consistently going the extra mile to ensure everyone has a positive experience. Adaptable, organised, and quick to learn, I am excited to bring my transferable skills, professionalism, and positive attitude to a new role where I can make a meaningful contribution and continue to grow.
Overview
24
24
years of professional experience
Work history
Customer Service, Marketing & Business Support
Modibodi UAE
Dubai, UAE
2021.01 - 2022.01
- Managed customer enquiries via email, telephone, and social media for a B2C e-commerce platform, resolving issues including returns, exchanges, and product questions to maintain high CSAT. Supported client onboarding and maintained accurate case management records in CRM. Assisted with marketing campaigns and promotional activities to increase brand awareness within the UAE market.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Applied positive customer service approach to increase satisfaction levels.
Founder
Bumps & Beyond Dubai
Dubai, U.A.E
2012.01 - 2018.01
- As the founder of the successful local Dubai business Bumps & Beyond Dubai, I quickly became a known and trusted name within the birthing and early years community, often referred to as The Baby Expert. The company focused on the well-being, education, and health of expectant mothers; birth; infant health; and the emotional, spiritual, and physical support for the whole family. My roles and focus within the company ranged from Birth Doula, Baby Massage, Pediatric Touch Therapist for children with special needs, Sleep Specialist and Maternity Practitioner.
Coordinator
Stu Williamson Photography
Dubai
2006.01 - 2007.01
- Stu Williamson is an award-winning commercial and portrait photographer. Within Stu Williamson, I had quite a diverse role. Not only was I responsible for all client appointments, customer service, and the day-to-day coordination of delivery and all office operations, but I was also frequently called upon to support the sales team and to assist Stu in the studio.
Assistant Showroom Manager
Bagno Design
Dubai
2006.01 - 2006.01
- This company sells a wide range of high-quality sanitary ware around the Middle East. Within the company, I assisted with the design of bathrooms for large luxury villas, the compilation of quotations and sales orders, and daily presentations to valued customers. I was often in charge of the two showrooms when the manager was not present and was trusted with handling petty cash.
Flight Attendant First Class/SFS
Emirates Airline
Dubai
2002.01 - 2006.01
- During the nearly four years I was with Emirates, I quickly rose through the ranks to become a Senior Flight Attendant. I provided customers in all cabins with a high standard of service excellence, safety, first-aid, and security. I was responsible for dealing with customers, handling complaints, resolving security situations, organising cabin crew, and ensuring continuous, flawless service throughout the flight, all whilst maintaining the Emirates professional appearance.
Assistant/Technician
Oz Newcombe Photography
Dubai
1999.01 - 2002.01
- Whilst working at Oz Newcombe Photography, I was responsible for location sourcing, photography, layout, model selection and preparation and assisting Oz with the photoshoot. Oz Newcombe Photography concentrates on aerial, hotel, and commercial assignments within the U.A.E, GCC Countries, and Europe. This was a challenging role that required me to think on my feet with a diverse spectrum of people.
Instructor
North Star Expeditions
Dubai
1998.01 - 2002.01
- North Star specialises in team-building and adventure activities in desert and mountain terrain. Within North Star, I designed, set up, coordinated, and supervised many schemes, including the BP Youth Adventure, the Dubai Summer Surprise Adventure course, and the Adventure Wall for the Sharjah Ramadan Festival. Guided schools such as Dubai College, JPS and Rashid School for Boys through The Duke of Edinburgh Award. Instructor, assessor and safety supervisor for team building activities in a desert environment for companies such as DHL, FedEx, Johnson and Johnson and Coca-Cola.
Education
GCSE & A Levels -
The English College Dubai
Dubai, U.A.ESkills
Customer Service & Support: Multi-channel support (email, chat, social media), issue resolution, complaint handling, client onboarding
Luxury customer service
Customer service attitude
Customer service delivery
Communication: Conflict resolution, customer journey mapping, B2C engagement, cross-functional collaboration
Specialised Certifications: Birth & Postnatal Doula, Pediatric Massage Therapist for Children with additional needs, Sleep Specialist, First Aid Responder
Timeline
Customer Service, Marketing & Business Support
Modibodi UAE
2021.01 - 2022.01
Founder
Bumps & Beyond Dubai
2012.01 - 2018.01
Coordinator
Stu Williamson Photography
2006.01 - 2007.01
Assistant Showroom Manager
Bagno Design
2006.01 - 2006.01
Flight Attendant First Class/SFS
Emirates Airline
2002.01 - 2006.01
Assistant/Technician
Oz Newcombe Photography
1999.01 - 2002.01
Instructor
North Star Expeditions
1998.01 - 2002.01
GCSE & A Levels -
The English College Dubai