Matthew Hawkins
Bristol
Summary
Seasoned professional with focus on management and leadership. Bring to role significant experience in staff training and development, streamlining processes and fostering positive work environments. Unique skills lie in problem-solving, team motivation and strategic planning.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Manager
Boylesport
Bristol
09.2023 - Current
- Created a positive work environment, resulting in higher employee morale.
- Managed daily operations to ensure smooth running of the shop floor.
- Increased staff productivity by providing comprehensive training programmes.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Managed cash registers accurately reducing discrepancies at end of day reconciliation.
- Handled customer complaints effectively, restoring trust in our brand.
Night shift assistant
WHSmith
Bristol
05.2023 - 08.2025
- Performed inventory checks for accurate stocking records.
- Managed product displays to increase visual appeal and sales.
- Conducted end-of-shift cleaning to maintain store hygiene standards.
- Collaborated with team members for efficient shift transitions.
Customer service manager
Entain
Bristol
05.2022 - 03.2023
- Streamlined processes for improved team efficiency.
- Resolved complaints efficiently, fostering customer loyalty.
- Managed challenging situations to ensure customer satisfaction.
- Promoted products effectively to increase sales.
- Fostered a supportive environment through active team management.
- Conducted regular meetings for transparent communication.
- Raised company reputation with high-quality customer care.
Education
NVQ Level 2 - Retail Knowledge
City & Guilds
Bristol 03.2017 - 05.2017
GCSEs - Maths
City of Bristol College
Bristol 09.2013 - 03.2014
NVQ Level 2 - Administration
City & Guilds
Bristol 07.2018 - 11.2018
Skills
- Leadership proficiency
- Communication excellence
- Retail operations understanding
- Reliable follow-through
- Time management mastery
- Customer relationship building
- Staff mentoring
- Excellent communication
- Staff scheduling
- Customer Service
- Leadership skills
- Resilience under pressure
- Team Leadership
- Product knowledge
Affiliations
- Wrestling Collector
- Enjoys playing Football and Rugby
Timeline
Assistant Manager
Boylesport
09.2023 - Current
Night shift assistant
WHSmith
05.2023 - 08.2025
Customer service manager
Entain
05.2022 - 03.2023
NVQ Level 2 - Administration
City & Guilds
07.2018 - 11.2018
NVQ Level 2 - Retail Knowledge
City & Guilds
03.2017 - 05.2017
GCSEs - Maths
City of Bristol College
09.2013 - 03.2014
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