Matthew Fowler
Manchester,Lancashire
Summary
Dedicated professional with a strong foundation in technical product understanding, empathy, and telephone etiquette. Proven expertise in up-selling products, payment processing, and account management. Skilled in conflict management and adept at handling both inbound and outbound calls. Committed to leveraging these skills to enhance customer satisfaction and drive business growth.
Overview
6
6
years of professional experience
32
32
years of post-secondary education
Work history
Customer service advisor
UTP Group
Manchester
2024.05 - 2025.02
- Strengthened client relationships with clear communication and problem-solving skills.
- Handled high volume of calls daily, 25+ with an AHT of 8 minutes
- Responded to difficult situations calmly, gained trust of aggrieved customers.
Sales & Service advisor
Co-Operative Motor Insurance
Manchester
2023.07 - 2024.05
- Met sales targets through proactive client engagement.
- Built strong relationships with clients to drive loyalty.
- Undertook regular training sessions to keep abreast with latest industry trends.
IVA Advisor
Moorcroft Debt Recovery
Manchester
2023.01 - 2024.05
- Maintained confidentiality in handling sensitive financial information.
- Compiled detailed reports on debt recovery status, ensuring transparency and accuracy in data management.
- Tracked progress of each account using CRM systems accurately and efficiently.
Sales advisor
Wolseley PLC
Manchester
2019.06 - 2020.08
- Monitored and refreshed displays to attract customers.
- Boosted brand reputation with demonstration of product knowledge.
- Maintained clean, organised retail environment to enhance shopping experience.
Education
GCSEs - Maths
St. Damians RC Science College
Manchester 2011.09 - 2016.05
GCSEs - Science
St. Damians RC Science College
Manchester 2011.09 - 2016.05
GCSEs - English Literature
St. Damians RC Science College
Manchester 2011.09 - 2016.05
GCSEs - English Language
St. Damians RC Science College
Manchester 2011.09 - 2016.05
GCSEs - IT
St. Damians RC Science College
Manchester 2011.09 - 2016.05
GCSEs - Spanish
St. Damians RC Science College
Manchester 2011.09 - 2016.05
NVQ Level 2 - Business Management
Ashton Sixth Form College
Manchester 2016.09 - 2017.05
NVQ Level 3 - IT Networking & Administration
Ashton Sixth Form College
Manchester 2017.09 - 2019.06
Certificate of Higher Education - Photography
University of Central Lancashire
Preston 2020.09 - 2022.05
Skills
- Technical product understanding
- Empathy handling
- Telephone etiquette
- Up-Selling products
- Payment Processing
- Account management
- Conflict management
- Inbound & Outbound call handling
Affiliations
- Computers
- Football
- Music
- Reading
Timeline
Customer service advisor
UTP Group
2024.05 - 2025.02
Sales & Service advisor
Co-Operative Motor Insurance
2023.07 - 2024.05
IVA Advisor
Moorcroft Debt Recovery
2023.01 - 2024.05
Certificate of Higher Education - Photography
University of Central Lancashire
2020.09 - 2022.05
Sales advisor
Wolseley PLC
2019.06 - 2020.08
NVQ Level 3 - IT Networking & Administration
Ashton Sixth Form College
2017.09 - 2019.06
NVQ Level 2 - Business Management
Ashton Sixth Form College
2016.09 - 2017.05
GCSEs - Maths
St. Damians RC Science College
2011.09 - 2016.05
GCSEs - Science
St. Damians RC Science College
2011.09 - 2016.05
GCSEs - English Literature
St. Damians RC Science College
2011.09 - 2016.05
GCSEs - English Language
St. Damians RC Science College
2011.09 - 2016.05
GCSEs - IT
St. Damians RC Science College
2011.09 - 2016.05
GCSEs - Spanish
St. Damians RC Science College
2011.09 - 2016.05