Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Matthew Fowler

Manchester,Lancashire

Summary

Dedicated professional with a strong foundation in technical product understanding, empathy, and telephone etiquette. Proven expertise in up-selling products, payment processing, and account management. Skilled in conflict management and adept at handling both inbound and outbound calls. Committed to leveraging these skills to enhance customer satisfaction and drive business growth.

Overview

6
6
years of professional experience
32
32
years of post-secondary education

Work history

Customer service advisor

UTP Group
Manchester
05.2024 - 02.2025
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Handled high volume of calls daily, 25+ with an AHT of 8 minutes
  • Responded to difficult situations calmly, gained trust of aggrieved customers.

Sales & Service advisor

Co-Operative Motor Insurance
Manchester
07.2023 - 05.2024
  • Met sales targets through proactive client engagement.
  • Built strong relationships with clients to drive loyalty.
  • Undertook regular training sessions to keep abreast with latest industry trends.

IVA Advisor

Moorcroft Debt Recovery
Manchester
01.2023 - 05.2024
  • Maintained confidentiality in handling sensitive financial information.
  • Compiled detailed reports on debt recovery status, ensuring transparency and accuracy in data management.
  • Tracked progress of each account using CRM systems accurately and efficiently.

Sales advisor

Wolseley PLC
Manchester
06.2019 - 08.2020
  • Monitored and refreshed displays to attract customers.
  • Boosted brand reputation with demonstration of product knowledge.
  • Maintained clean, organised retail environment to enhance shopping experience.

Education

GCSEs - Maths

St. Damians RC Science College
Manchester
09.2011 - 05.2016

GCSEs - Science

St. Damians RC Science College
Manchester
09.2011 - 05.2016

GCSEs - English Literature

St. Damians RC Science College
Manchester
09.2011 - 05.2016

GCSEs - English Language

St. Damians RC Science College
Manchester
09.2011 - 05.2016

GCSEs - IT

St. Damians RC Science College
Manchester
09.2011 - 05.2016

GCSEs - Spanish

St. Damians RC Science College
Manchester
09.2011 - 05.2016

NVQ Level 2 - Business Management

Ashton Sixth Form College
Manchester
09.2016 - 05.2017

NVQ Level 3 - IT Networking & Administration

Ashton Sixth Form College
Manchester
09.2017 - 06.2019

Certificate of Higher Education - Photography

University of Central Lancashire
Preston
09.2020 - 05.2022

Skills

  • Technical product understanding
  • Empathy handling
  • Telephone etiquette
  • Up-Selling products
  • Payment Processing
  • Account management
  • Conflict management
  • Inbound & Outbound call handling

Affiliations

  • Computers
  • Football
  • Music
  • Reading

Timeline

Customer service advisor

UTP Group
05.2024 - 02.2025

Sales & Service advisor

Co-Operative Motor Insurance
07.2023 - 05.2024

IVA Advisor

Moorcroft Debt Recovery
01.2023 - 05.2024

Certificate of Higher Education - Photography

University of Central Lancashire
09.2020 - 05.2022

Sales advisor

Wolseley PLC
06.2019 - 08.2020

NVQ Level 3 - IT Networking & Administration

Ashton Sixth Form College
09.2017 - 06.2019

NVQ Level 2 - Business Management

Ashton Sixth Form College
09.2016 - 05.2017

GCSEs - Maths

St. Damians RC Science College
09.2011 - 05.2016

GCSEs - Science

St. Damians RC Science College
09.2011 - 05.2016

GCSEs - English Literature

St. Damians RC Science College
09.2011 - 05.2016

GCSEs - English Language

St. Damians RC Science College
09.2011 - 05.2016

GCSEs - IT

St. Damians RC Science College
09.2011 - 05.2016

GCSEs - Spanish

St. Damians RC Science College
09.2011 - 05.2016

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Matthew Fowler