Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Ananth Kankatala

Newcastle upon Tyne,Tyne and Wear

Summary

A highly skilled professional with expertise knowledge of the product and technical product understanding, complemented by a service-oriented mindset. Demonstrates exceptional live chat handling and patience, ensuring customer satisfaction through effective communication. Proficient in digital marketing awareness and time management mastery, aiming to leverage these skills to enhance customer engagement and drive business success.

Overview

1
1
year of professional experience
2
2
years of post-secondary education
1
1
Certification

Work history

Customer service advisor

Nexus
Newcastle upon Tyne, Tyne and Wear
2025.03 - Current
  • Implemented new protocols to reduce false usage of online ticketing.
  • Managed complex customer issues to successful resolution.
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Resolved pressing customer issues, ensured outcome is satisfied.
  • Was Top 10 out of 140+ Customer service advisors for issuing penalties, revenue protection and customer service.

Education

Master of Science - Engineering

Northumbria University
Newcastle upon Tyne
2022.01 - 2024.01

Skills

  • Product knowledge
  • Live chat handling
  • Patience
  • Technical product understanding
  • Service-Oriented mindset
  • Digital marketing awareness
  • Time management mastery

Affiliations

  • Cooking
  • Sports

Certification

Certified with PRINCE2 Project management Practitioner

Languages

English
Fluent
Hindi
Upper intermediate
Telugu
Native
Tamil
Beginner

Timeline

Customer service advisor

Nexus
2025.03 - Current

Master of Science - Engineering

Northumbria University
2022.01 - 2024.01
Ananth Kankatala