Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Angelika Maurycy

Daventry,Nort

Summary

A highly skilled professional with extensive expertise in customer care and account management, demonstrating exceptional product knowledgeability and technical product understanding. Known for calmness under pressure, diplomatic negotiation skills, and a flexible service approach that enhances customer experience. Adept at complaint handling, upselling, and maintaining patience while managing complex customer interactions. Committed to leveraging multitasking efficiency and data entry speed to drive customer satisfaction and business success.

Positive and motivated individual with exceptional communication and problem-solving abilities, combined with strong interpersonal and conflict resolution skills.

Overview

13
13
years of professional experience
12
12
years of post-secondary education

Work history

Customer service advisor

DHL Supply Chain
Banbury, Oxfordshire
06.2017 - Current
  • Strengthened client relationships with clear communication and problem-solving skills.
  • Responded to difficult situations calmly, gained trust of aggrieved customers.
  • Streamlined responses to emails, improved response time significantly.
  • Handled high volume of calls daily for faster issue resolution.
  • Logged customer complaints accurately, expedited corrective actions effectively.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Recorded and processed customer data accurately.
  • Registered and updated accurate customer information on database.
  • Tracked orders and processed refunds for new and existing customers.
  • Diagnosed and communicated technical problems to customers at appropriate level of understanding.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Offered current, accurate advice on optional solutions for concerns.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Advised customers on availability, pricing and location of products.
  • Listened actively to offer accurate information and best solution to their needs.

Customer service administrator

DHL Supply Chain
Banbury, Oxfordshire
11.2016 - 06.2017
  • Documented all customer interactions for reference and analysis.
  • Provided comprehensive support to sales teams, improving efficiency.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Handled in-person, email and mailed correspondence.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Recorded information about inquiries and complaints within internal database.
  • Resolved complex issues for enhanced customer experience.
  • Balanced multiple tasks simultaneously – ensuring completion within set time frames.

Warehouse operative

DHL Supply Chain
Banbury, Oxfordshire
11.2013 - 10.2016
  • Checked invoices against delivered items to ensure accuracy in record keeping.
  • Liaised with suppliers, resolved issues related to deliveries and supplies.
  • Filed records to maintain accurate stock documentation.
  • Replenished shelves as needed, helped maintain adequate stock levels at all times.
  • Packed orders for timely dispatch to customers and retail outlets.
  • Loaded and unloaded delivery vehicles, ensured safe transport of goods.
  • Sorted materials into appropriate areas for easy access and organisation.

Food production worker

Fides Payne
Banbury, Oxfordshire
07.2013 - 10.2013
  • Ensured compliance with health and safety regulations to maintain high-quality standards.
  • Conducted routine equipment checks for optimal production efficiency.
  • Inspected output against internal standards to support quality assurance.

Warehouse operator

First Line
Banbury, Oxfordshire
04.2013 - 06.2013
  • Organised products in designated areas, facilitating easier access and retrieval when needed.
  • Updated computer systems with new stock data promptly after receipt of deliveries,.
  • Improved warehouse efficiency by maintaining orderly stock locations.

Production worker

Stewart Group
Banbury, Oxfordshire
12.2012 - 04.2013
  • Handled finished products for packaging and dispatch, streamlining the end-of-line process.
  • Sorted, classified and packed products by size and weight, verifying conformance to quality standards.

Education

A-Levels -

High School Adama Mickiewicza
Tarnow
09.2009 - 06.2012

GCSEs -

Secondary School
Tarnowiec
09.2006 - 06.2009

Primary School
Tarnowiec
09.2000 - 09.2006

Skills

  • Product knowledgeability
  • Multitasking efficiency
  • Customer relationship management software
  • Technical product understanding
  • Patience maintaining
  • Data entry speed
  • Database administration
  • Customer experience
  • Customer care
  • Empathy handling
  • Flexibility in service approach
  • Telephone etiquette
  • Order processing
  • Microsoft Office Suite
  • Complaint resolution
  • Excel proficiency
  • Office 365 usage
  • Customer account management
  • Returns and refunds handling

Languages

English
Advanced
Polish
Native

Timeline

Customer service advisor

DHL Supply Chain
06.2017 - Current

Customer service administrator

DHL Supply Chain
11.2016 - 06.2017

Warehouse operative

DHL Supply Chain
11.2013 - 10.2016

Food production worker

Fides Payne
07.2013 - 10.2013

Warehouse operator

First Line
04.2013 - 06.2013

Production worker

Stewart Group
12.2012 - 04.2013

A-Levels -

High School Adama Mickiewicza
09.2009 - 06.2012

GCSEs -

Secondary School
09.2006 - 06.2009

Primary School
09.2000 - 09.2006

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Angelika Maurycy