Summer Titterton
Nottingham,Nottinghamshire
Summary
Positive and motivated individual with exceptional communication and problem-solving abilities, combined with strong interpersonal and conflict resolution skills. Adept at understanding customer needs and providing effective solutions. Set to bring a proactive approach to enhancing customer satisfaction and operational efficiency in a studio setting.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Customer service advisor
Homes for students
, Nottingham
08.2025 - Current
- Delivered exceptional customer service by resolving inquiries and complaints in a timely manner.
- Assisted students with accommodation queries, providing accurate information and guidance throughout the process.
- Collaborated with colleagues to enhance service delivery and improve overall customer satisfaction.
- Maintained comprehensive knowledge of housing policies and procedures to support student needs effectively.
- Handled high volume of calls daily for faster issue resolution.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
Body piercer
Blue Banana
, Nottingham
09.2023 - 08.2025
- Performed body piercing procedures in accordance with health and safety regulations.
- Consulted with clients to understand their preferences and provide personalised recommendations.
- Maintained cleanliness and sterilisation of tools and work environment to ensure client safety.
- Educated clients on aftercare techniques to promote healing and prevent infections.
- Assisted in managing inventory of supplies and equipment for body piercing services.
- Developed strong relationships with clients to encourage repeat business and referrals.
- Encouraged good hygiene practices amongst staff members, reducing chance of infection during procedures.
resident service advisor
Future generation
, Nottingham
06.2023 - 09.2023
- Assisted residents with inquiries and provided guidance on available services.
- Coordinated resident events and fostered community engagement through various activities.
- Facilitated communication between residents and management to address concerns effectively.
- Developed and maintained positive relationships with residents to enhance satisfaction.
Education
Bachelor of Arts - Special effects for film and TV
University of Bolton
Bolton 09.2020 - 05.2023
Diploma of Higher Education - Fine art
Nottingham collage
Nottingham 09.2017 - 05.2019
Skills
- Telephone etiquettes
- Empathy handling
- Calmness under pressure
- Knowledge of gdpr regulations
- Social media platforms operation
- Technical product understanding
- Product knowledge
- Microsoft Office Suite
Affiliations
- Creating art
- Baking
- Reading
Timeline
Customer service advisor
Homes for students
08.2025 - Current
Body piercer
Blue Banana
09.2023 - 08.2025
resident service advisor
Future generation
06.2023 - 09.2023
Bachelor of Arts - Special effects for film and TV
University of Bolton
09.2020 - 05.2023
Diploma of Higher Education - Fine art
Nottingham collage
09.2017 - 05.2019