Leah Barrett
Corby,Northamptonshire
Summary
Motivated and reliable professional with experience leading retail shifts and delivering high‑quality customer service in fast‑paced environments. Confident managing day‑to‑day operations, supporting team performance, and resolving customer queries with a calm, solutions‑focused approach. Known for strong communication skills, attention to detail, and the ability to adapt quickly to changing priorities. Committed to maintaining high standards and contributing positively to team success.
Overview
8
8
years of professional experience
Work history
Customer service advisor
RiiRoo
Corby, Northamptonshire
2025.07 - 2026.01
- Managed daily administrative duties, including responding to customer emails and meeting strict response targets.
- Handled customer queries and complaints, ensuring issues were resolved quickly and professionally.
- Processed part orders for customers, arranging replacements for missing or damaged items.
- Worked closely with the warehouse team to action customer requests, order updates, and product changes.
- Communicated with couriers by phone and email to support shipment tracking and resolve delivery issues.
- Assisted customers in the showroom, offering product advice and supporting purchase decisions.
- Provided technical support through video calls, email, and live chat for customers experiencing product difficulties.
- Responded to online customer reviews in a professional and timely manner.
- Conducted video calls to demonstrate products, explain features, and support sales conversations.
- Showcased new products by taking photos and preparing images for website listings and social media.
- Photographed individual parts for online listings and internal records.
- Completed regular inventory counts, updated stock levels, and ensured accurate product information on the website.
- Bagged and labelled parts, organised stock, and monitored inventory levels to prevent shortages.
- Worked effectively under pressure to meet performance targets while maintaining service quality.
Shift Leader
Tesco Express
Kettering, Northamptonshire
2021.11 - 2026.01
- Ensuring the health and safety of all colleagues and customers at all times, both in store and on the forecourt.
- Trained new employees on company policies, systems, and job responsibilities.
- Ensuring customers' and colleagues' needs are met.
- Managed the opening and closing of the store, matters including cashing up tills, cleaning duties, and legal checks.
- Managed the team rotas to optimise shift coverage and meet the operational demands of the store, whilst also solving last-minute absences and time off with staff.
- Resolving conflicts and addressing any issues that customers may have to ensure they leave the store satisfied.
- Continuously motivating and encouraging staff to achieve or ultimately exceed company KPIs.
- Oversaw cash handling procedures, including till discrepancies, and banking activities.
Team Leader
KFC
Kettering, Northamptonshire
2019.11 - 2021.11
- Ensuring daily cleaning activities are carried out to company standard.
- Trained new staff members in all aspects of the store, including front of house, till work, drive thru, and preparing food.
- Handling cash, overseeing card transactions, and counting the till floats at the end of the day.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
Dog Day Care Attendant
Lovely Bones Doggy Day Care
Birmingham
2018.09 - 2019.05
- Ensuring dogs' water bowls are always full, feeding the dogs, and paying attention to individual dogs with special dietary needs.
- Completing daily grooming of the dogs, using different brushes for different hair types, and employing different techniques.
- Supervised groups of dogs during playtime to promote safe and positive interactions.
- Cleaned and disinfected animal enclosures and equipment.
Cafe Assistant
Soho Coffee
Birmingham
2018.05 - 2018.08
- Maintained hygiene cafe environment by cleaning tables, chairs and public areas after use.
- Washed and put away cookware, utensils and dishes.
- Greeted customers warmly, seating at clean, vacant tables and offering advice on food ordering procedures.
Education
Diploma of Higher Education - Animal Care
Rodbaston College
StaffordGCSEs -
Great Wyrley High School
WalsallSkills
- Leadership
- Communication
- Team coaching and supervision
- Sales techniques
- Outstanding customer service
- Task delegation
- Office and administrative tasks
- Handover reporting
- Retail management
- Sale displays
- Salesmanship techniques
- Product knowledgeability
- Social media platforms operation
- Technical product understanding
- Telephone etiquettes
- Basic computer skills
Hobbies and interests
- Some hobbies and interests i enjoy to do in my free time is spending time with friends and family, going on walks in the outdoors. I also enjoy travelling, exploring new cultures, foods and languages.
Timeline
Customer service advisor
RiiRoo
2025.07 - 2026.01
Shift Leader
Tesco Express
2021.11 - 2026.01
Team Leader
KFC
2019.11 - 2021.11
Dog Day Care Attendant
Lovely Bones Doggy Day Care
2018.09 - 2019.05
Cafe Assistant
Soho Coffee
2018.05 - 2018.08
GCSEs -
Great Wyrley High School
Diploma of Higher Education - Animal Care
Rodbaston College