Matthew Cook
Chertsey,Surrey
Summary
An organised and dependable employee with a number of years of sales and hospitality experience. Successful at managing multiple tasks with a positive attitude. Always willing to take on greater responsibilities to meet team goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Estate Agent
Seymours Estate Agency
West Byfleet/Woking, Woking
2023.04 - Current
- Answered phone calls and emails from potential and existing customers.
- Showed residential properties and explained features, value and benefits of available homes.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Used proven sales and negotiation abilities to achieve optimal sale and rental prices.
Restaurant waiter
The Crown Hotel
Chertsey, Surrey
2026.02 - Current
- Dealt efficiently with unexpected situations like food allergies or special requests.
- Participated in team training sessions, enhancing overall performance level.
- Performed closing duties including cleaning and preparing tables for next day's service.
Store assistant
Budgens
Virginia Water, Surrey
2022.06 - 2023.04
- Provided product information to facilitate informed purchasing decisions.
- Increased sales through suggestive selling techniques.
- Processed transactions swiftly to reduce customer waiting time.
Restaurant waiter
Brooklands Hotel
Weybridge, Surrey
2021.08 - 2022.06
- Worked effectively under pressure during peak hours, ensuring timely services.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Navigated busy dinner rushes without compromising quality of service.
Restaurant waiter
The Rose & Crown
Egham, Surrey
2020.11 - 2021.08
- Promoted daily specials and limited-time offerings to increase sales.
- Enhanced customer dining experience by providing top-notch service.
- Demonstrated excellent communication skills whilst taking orders from guests.
Retail sales associate
Thorpe Park Resort
Chertsey, Surrey
2018.02 - 2020.11
- Upheld company policies whilst interacting with customers and colleagues.
- Advised customers on product selection based on their needs.
- Provided product knowledge to customers for informed purchases.
- Supported marketing initiatives by setting up promotional displays.
Education
Diploma of Higher Education - Sports Science
Strode's College (Windsor Forest Colleges Group)
Egham, Surrey 2019.09 - 2021.07
GCSEs -
The Magna Carta Secondary School
Staines-upon-Thames, Surrey 2014.09 - 2019.07
Skills
- Excellent customer service
- Team player
- Hardworking
- Upselling
Timeline
Restaurant waiter
The Crown Hotel
2026.02 - Current
Estate Agent
Seymours Estate Agency
2023.04 - Current
Store assistant
Budgens
2022.06 - 2023.04
Restaurant waiter
Brooklands Hotel
2021.08 - 2022.06
Restaurant waiter
The Rose & Crown
2020.11 - 2021.08
Diploma of Higher Education - Sports Science
Strode's College (Windsor Forest Colleges Group)
2019.09 - 2021.07
Retail sales associate
Thorpe Park Resort
2018.02 - 2020.11
GCSEs -
The Magna Carta Secondary School
2014.09 - 2019.07