Summary
Overview
Work history
Education
Skills
Timeline
Generic
Matthew Cook

Matthew Cook

Chertsey,Surrey

Summary

An organised and dependable employee with a number of years of sales and hospitality experience. Successful at managing multiple tasks with a positive attitude. Always willing to take on greater responsibilities to meet team goals.

Overview

8
8
years of professional experience
7
7
years of post-secondary education

Work history

Estate Agent

Seymours Estate Agency
West Byfleet/Woking, Woking
04.2023 - Current
  • Answered phone calls and emails from potential and existing customers.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
  • Used proven sales and negotiation abilities to achieve optimal sale and rental prices.

Restaurant waiter

The Crown Hotel
Chertsey, Surrey
02.2026 - Current
  • Dealt efficiently with unexpected situations like food allergies or special requests.
  • Participated in team training sessions, enhancing overall performance level.
  • Performed closing duties including cleaning and preparing tables for next day's service.

Store assistant

Budgens
Virginia Water, Surrey
06.2022 - 04.2023
  • Provided product information to facilitate informed purchasing decisions.
  • Increased sales through suggestive selling techniques.
  • Processed transactions swiftly to reduce customer waiting time.

Restaurant waiter

Brooklands Hotel
Weybridge, Surrey
08.2021 - 06.2022
  • Worked effectively under pressure during peak hours, ensuring timely services.
  • Demonstrated excellent communication skills whilst taking orders from guests.
  • Navigated busy dinner rushes without compromising quality of service.

Restaurant waiter

The Rose & Crown
Egham, Surrey
11.2020 - 08.2021
  • Promoted daily specials and limited-time offerings to increase sales.
  • Enhanced customer dining experience by providing top-notch service.
  • Demonstrated excellent communication skills whilst taking orders from guests.

Retail sales associate

Thorpe Park Resort
Chertsey, Surrey
02.2018 - 11.2020
  • Upheld company policies whilst interacting with customers and colleagues.
  • Advised customers on product selection based on their needs.
  • Provided product knowledge to customers for informed purchases.
  • Supported marketing initiatives by setting up promotional displays.

Education

Diploma of Higher Education - Sports Science

Strode's College (Windsor Forest Colleges Group)
Egham, Surrey
09.2019 - 07.2021

GCSEs -

The Magna Carta Secondary School
Staines-upon-Thames, Surrey
09.2014 - 07.2019

Skills

  • Excellent customer service
  • Team player
  • Hardworking
  • Upselling

Timeline

Restaurant waiter

The Crown Hotel
02.2026 - Current

Estate Agent

Seymours Estate Agency
04.2023 - Current

Store assistant

Budgens
06.2022 - 04.2023

Restaurant waiter

Brooklands Hotel
08.2021 - 06.2022

Restaurant waiter

The Rose & Crown
11.2020 - 08.2021

Diploma of Higher Education - Sports Science

Strode's College (Windsor Forest Colleges Group)
09.2019 - 07.2021

Retail sales associate

Thorpe Park Resort
02.2018 - 11.2020

GCSEs -

The Magna Carta Secondary School
09.2014 - 07.2019
Matthew Cook