Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
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Lauren Way

Lauren Way

Chorley,Lancashire

Summary

Driven professional with keen interest in talent acquisition, bringing exceptional communication and organisational skills to role. Proficient in sourcing top-tier candidates and facilitating seamless hiring processes. Committed to enhancing team capabilities and driving company success through strategic recruitment. Accomplished professional skilled in training and development techniques. Communicates and collaborates well to forge positive working relationships. Committed to progressing staff for enhanced business efficiency. Dependable Administrator with a NVQ in Business Administration, with over 3 years of experience ensuring smooth running processes. Prompt in handling communications and developing resolutions for diverse concerns, thorough and detail-oriented in following procedures. Consistently exceed expectations through a dedicated work ethic. Self motivated, reliable team player knowledgeable in house systems. Highly organised and hardworking with a strong attention to accuracy, able to communicate effectively on all levels of energy and enthusiasm. More than capable of working under own initiative, multitasking to maintain an outstanding time management within every aspect. Has excellent and effective interpersonal people skills on all levels. Dedicated and focused who excels at proactively prioritising workloads, completing multiple tasks simultaneously and following through to complete strict deadlines in a timely manner. Seeking to leverage strong target achievement to progress within a growing company, in a role with a passion for people, services and development. While not yet CIPD Level 3 qualified, I possess equivalent experience and am committed to continuous professional development. I am keen to pursue further qualifications and training, including CIPD certification, to enhance my knowledge and contribution to the field. Prepared for a new challenging career position, with a progressive organisation that provides an opportunity to capitalise my skills and abilities.


Overview

10
10
years of professional experience
2026
2026
years of post-secondary education

Work history

Estate agent

Dewhurst Homes
Preston, Lancashire
11.2023 - Current
  • Fostered strong relationships with clients to ensure repeat business and referrals.
  • Improved client understanding of the buying process through clear communication and guidance.
  • Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
  • Conducted regular market research keeping abreast with latest industry trends.
  • Enhanced customer satisfaction by promptly addressing enquiries and providing accurate property information.
  • Actively followed-up with prospective buyers after viewings encouraging faster decision making.
  • Streamlined administrative tasks such as preparing tenancy agreements, organising repairs, collecting rent payments leading to improved efficiency.
  • Handled difficult situations calmly resolving disputes between landlords and tenants effectively.
  • Negotiated contracts on behalf of clients resulting in favourable terms for both parties involved.
  • Applied excellent negotiation skills during deal closing securing beneficial outcomes for clients.
  • Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
  • Collated detailed property information and organised photo shoots.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.

Business Travel Consultant

American Express GBT
Manchester, MAN
12.2022 - Current
  • Informed clients about cancellation policy and associated penalties.
  • Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
  • Confirmed payment of deposits from clients before commencing with bookings.
  • Utilised Global Distribution Systems to conduct booking transactions.
  • Handled large volumes of email enquiries daily, exceeding agency averages.
  • Generated repeat business by escalating and actioning feedback for maximum effect.
  • Advised customers on visas and travel safety.
  • Accommodated client requests for customisations or modifications as best as possible.
  • Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
  • Managed portfolios of High Net Worth clients, providing comprehensive service from pre- through post-trip.
  • Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
  • Resolved last-minute emergency travel difficulties.
  • Conducted client correspondence within SLAs.
  • Increased customer retention rate by demonstrating exemplary customer service and rapport-building practices.

Travel Sales Consultant

Dnata
Leyland, Lancashire
05.2022 - 12.2022
  • Sold and booked numerous holidays per month with Gold Medal products.
  • Consistently sought to improve quality of service and go the extra mile at each customer touchpoint.
  • Proactively actioned telephone, email and chat enquiries to maximise conversion rates.
  • Maintained and demonstrated thorough knowledge of current and upcoming product offerings, as well as proposed changes.
  • Supported services throughout peak periods by working fully flexible shift pattern and offering customer service.
  • Demonstrated meticulous attention to detail across booking, amendment and other administration activities to ensure accuracy and minimise losses.
  • Engaged customers with passionate and enthusiasm for travel, building effective rapport to generate loyalty and maximise customer retention.
  • Achieved and exceeded sales and service objectives in line with Key Performance Indicators (KPIs).
  • Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
  • Processed payments and established payment plans on behalf of customers, offering multiple methods to maximise sales.
  • Advised customers on visas and travel safety.
  • Prepared comprehensive travel itineraries using accessible formats for customers.

Reservations Agent

Alfa Travel
Chorley, Lancashire
01.2022 - 05.2022
  • Effectively promoted brand loyalty scheme, boosting repeat bookings.
  • Used up-selling techniques to promote hotel services and facilities.
  • Expertly identified potential selling opportunities within booking process, including car hire and insurance.
  • Acted as first point of contact for customers to resolve potential issues with reservations.
  • Maintained product knowledge to provide accurate information on local tour services.
  • Anticipated and promptly responded to guests requests for upgrades and restaurant bookings.
  • Promoted seasonal travel offers and upsold additional tours and experiences.
  • Processed travel deposit and balance payments accurately, maintaining records of receipt.
  • Determined exact customer requirements and recommended destinations to suit.
  • Created and communicated clear, detailed itineraries ahead of travel.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Successfully generated new business via telephone sales, achieving profit growth targets.
  • Recommended call routing strategies, reducing average on-hold times.
  • Achieved daily performance targets, aiding department progression towards sales goals.
  • Used expert sales and negotiation skills to secure high-value bookings, providing excellent customer care throughout.

Business Support Officer

Lancashire County Council
Preston, Lancashire
03.2021 - 12.2021
  • Assisted with financial and business projects by contributing documents, reports and clerical skills.
  • Prepared meeting materials, set up conference rooms and took notes.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Handled all incoming business and client requests for information.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Created reports and presentations.
  • Prepared vendor invoices and processed incoming payments.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Received, screened and routed incoming calls.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Supported special financial and business projects with administrative assistance.
  • Managed numerous customer enquiries daily.
  • Handled employee enquiries and complaints, escalating issues to managers when needed.
  • Promoted positive company culture and values through training initiatives.
  • Worked with department managers to implement best practice strategies for employees.
  • Conducted employment and compliance checks.
  • Implemented employee and contractor filing systems to improve administrative efficiency.
  • Streamlined induction and onboarding processes through automation.

Trainee Nursing Assistant

Manchester University NHS Foundation Trust
Trafford Park, Manchester
06.2020 - 03.2021
  • Respecting patients, making sure dignity and respect is maintained with confidentiality included.
  • By making sure that documentation is maintained and ensured to be kept clear.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Making sure self-development, skills and responsibilities are maintained.
  • Building effective working relationships with other members of staff.
  • Preparing theatre prior to the operation by following certain procedures enabling the equipment is available for certain procedures. As well as notify if anything is not working correctly to a supervisor or management.
  • Ensuring moving and handling is performed safe for patients within the guidelines of the health and safety regulations as well as the trust policy within the department.
  • Collecting patients when required from recovery or areas from the ward.
  • Polite mannerisms towards all patients and visitors also providing assistance when required.

Support Worker (Older Adults in Care)

Hica
Chorley, Lancashire
09.2019 - 06.2020
  • Detailed programme operations and participant activities with comprehensive record-keeping.
  • Assisted various business groups with document organisation and dissemination during acquisitions.
  • Researched and updated all required materials needed for firm and partners.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
  • Analysed departmental documents for appropriate distribution and filing.
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
  • Performed initial client assessment and analysis to begin research process.
  • Supported Chief Operating Officer with daily operational functions.
  • Assessed and improved compensation packages, attracting highly qualified applicants for organisational vacancies.
  • Monitored absence data
  • Coordinated training and handled logistics and administrative tasks.
  • Worked with HR Officers to develop performance management procedures.
  • Implemented alphabetical, numeric and alphanumeric filing systems to improve administrative efficiency by 85%.
  • Forecasted expected personnel demands and developed forward-thinking approaches, achieving objectives.

Administration Apprentice Assistant

Progress Housing Group
Leyland, Lancashire
01.2018 - 09.2019
  • Worked in partnership with Lancashire County Council and along side with social workers referring service users for the Telecare Alarm system.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Improved office efficiency, managing client correspondence, record tracking and data communications.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Responded to telephone inquiries from clients, vendors and members of public.
  • Assembled and mailed informational packets, reports and publications.
  • Managed digital databases and physical file systems.
  • Supported timely and accurate administrative task completion.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Ensured efficient travel arrangements for staff.
  • Organised meetings, prepared agendas and took detailed minutes.
  • Attend events with the marketing team.
  • Shadowed the Progress Lifeline Installers.
  • Represented the Marketing Team in a professional photoshoot for a new company advertising campaign, supporting brand promotion and visual storytelling.

General Assistant TU

Sainsburys
Bamber Bridge , Lancashire
10.2015 - 12.2017
  • Created visual marketing and styled window displays.
  • Answered customer questions regarding merchandise, department information and pricing.
  • Organised merchandise racks by size, style and colour.
  • Ran mark-down reports, managed stock replenishment and analysed buying reports.
  • Assembled promotional displays, including quarter- and full-size point of purchase displays.
  • Supplied daily support to the buyer and assistant buyer.
  • Completed stock orders and managed inventory levels.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Rotated manufacturer products as needed.
  • Replenished floor stock and processed shipments to provide product availability for customers.
  • Recommended merchandise based on customer needs.
  • Enhanced customer satisfaction ratings by resolving issues efficiently.
  • Ensured high levels of customer satisfaction through outstanding product knowledge and attentive, personalised service.
  • Operated cash register to process cash, cheque and credit card transactions.
  • Met incoming customers and provided immediate assistance.
  • Assisted in managing day-to-day business operations, including selling various types of products by explaining unique features and educating customers on proper application of products.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Prepared products for sales floor and created appealing product displays.

Education

Level 2 - Social Media Marketing

Hubspot
Preston, Lancashire
/2025 - 06.2025

Level 1 - Social Media Marketing

Hubspot
Lancashire
06.2025 - 06.2025

Level 3 - Business Administration and PA Diploma

New Skills Academy
Lancashire
2017

Associate of Arts - Art and Design Level 2 - D*

Runshaw College
Leyland
2016

GCSE - undefined

Lostock Hall Academy
Lostock Hall
2015

Skills

  • Strong verbal and written communication
  • Strong relationship building
  • Excellent customer service
  • Client management
  • Time management
  • Marketing
  • Target driven
  • Diversity and inclusion advocacy
  • Confidentiality maintenance
  • Candidate assessment analysis
  • Job description creation
  • Applicant tracking systems usage

Additional Information

  • Full UK Driving Licence
  • Right to work in the UK


Timeline

Level 1 - Social Media Marketing

Hubspot
06.2025 - 06.2025

Estate agent

Dewhurst Homes
11.2023 - Current

Business Travel Consultant

American Express GBT
12.2022 - Current

Travel Sales Consultant

Dnata
05.2022 - 12.2022

Reservations Agent

Alfa Travel
01.2022 - 05.2022

Business Support Officer

Lancashire County Council
03.2021 - 12.2021

Trainee Nursing Assistant

Manchester University NHS Foundation Trust
06.2020 - 03.2021

Support Worker (Older Adults in Care)

Hica
09.2019 - 06.2020

Administration Apprentice Assistant

Progress Housing Group
01.2018 - 09.2019

General Assistant TU

Sainsburys
10.2015 - 12.2017

Associate of Arts - Art and Design Level 2 - D*

Runshaw College

GCSE - undefined

Lostock Hall Academy

Level 2 - Social Media Marketing

Hubspot
/2025 - 06.2025

Level 3 - Business Administration and PA Diploma

New Skills Academy

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Lauren Way