Rovena Buci
London,Middlesex
Summary
Experienced estate agent skilled in closing deals and enhancing client satisfaction through effective communication and tailored marketing strategies. Proven ability to navigate complex transactions and build lasting relationships with clients. Expertise in property valuation, negotiation, and market analysis, contributing to successful sales outcomes.
Overview
23
23
years of professional experience
Work history
Estate Agent
The Property Experts
London, London
2024.06 - Current
- Applied excellent negotiation skills during deal closing securing beneficial outcomes for clients.
- Facilitated smooth transactions by coordinating with solicitors, mortgage brokers, surveyors, and other estate agents.
- Promoted sales with effective marketing strategies and high-quality property listings.
- Handled difficult situations calmly resolving disputes between landlords and tenants effectively.
- Educated first-time homebuyers on mortgage options guiding them towards informed financial decisions.
- Utilised local market knowledge to advise clients on pricing strategies and housing trends, maximising profit opportunities.
- Fostered strong relationships with clients to ensure repeat business and referrals.
- Conducted regular market research keeping abreast with latest industry trends.
- Scheduled viewings for interested buyers, showcasing best features of each property.
- Organised open house events to increase visibility and interest in listed properties.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Carefully managed communication between buyers, sellers and solicitors to optimise completion speed.
- Marketed properties to buyers on waiting lists to increase viewings and offers.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated exceptional attention to detail when examining properties for appraisal.
- Worked closely with other estate agents and solicitors during property transactions, ensuring smooth processes.
- Acted as buyer's agent with several clients, focusing on their interests throughout purchasing process.
Interpreter
D.A. Languages (Self-Employed)
London, Middlesex
2017.01 - 2024.05
- Accountable in multi-faceted role with primary remit to provide support to range of clients including social services, Colleges, GP’s and Local Authorities.
- Providing interpretation services both in person and over the phone. Working closely with client contacts and individuals to understand requirements and providing recommendations as required.
- Performing over various shifts, particularly during any peak periods or staff shortage. Ensuring all clients continue to receive timely and seamless service in process.
- Completing required reports and documents following any assignment. Submitting per deadlines and per format and content requirements.
- Providing ongoing insight to management of service in order to support business development, client satisfaction and retention.
Raising Family / Carer
Family
2012.01 - 2017.01
Beautician
Self-Employed
2009.01 - 2012.01
- Accountable for day-to-day management and delivery of a mobile service providing a range of beauty treatments to customers in the local area.
- Ensuring an excellent level of service is given to every customer, new or existing over various mediums including email and phone.
- Working closely with customers to understand their requirements and designing tailored services to meet these.
- At all times maintaining a professional and friendly demeanour with clients and overcoming any concerns raised about quality of service.
- Monitoring competitor activity within the local area to ensure offering remains attractive to prospective customers.
- Undertaking the reconciliation of all transactions going through the business. Investigating any discrepancies as needed to minimise any errors in financial reporting.
Bar Manager
The Gardens
West Hamstead, Camden
2005.03 - 2008.02
- Responsible in a lead role to manage day-to-day operations of a high footfall bar.
- Leading a team of staff towards achievement of performance targets; ensuring the provision of excellent training, motivation, support and development.
- Playing an integral role in the design and delivery of events. Ensuring all schedules are in place and the customer is provided a bespoke and comprehensive service.
- Monitoring adherence to health and safety and food handling processes in accordance with company guidelines and industry standards.
- Overseeing deliveries into the bar. Reconciling inventory and investigating any discrepancies as required.
- Designing and delivering training to all staff on various modules and providing any one to one support where required.
- First point of contact for customer complaints; handling with tact and diplomacy. Ensuring the resolution is to customer’s satisfaction and carrying out any improvements to mitigate reoccurrence.
Lettings Assistant
Hamstead Homes
London, City of London
2003.07 - 2004.01
- Client Communication: Engaging with landlords and tenants to address queries, provide information on properties and facilitate viewings, ensuring a high level of customer service process.
- Documentation Handling: Preparing and processing tenancy agreements, referencing applications and other necessary documentation while ensuring compliance with legal regulations.
- Property Viewing: Conducting viewings for prospective tenants, highlighting property features and benefits, and guiding them through the application process.
- Problem Resolution: Addressing any issues that arise during the tenancy, collaborating with landlords and tenants to find effective solutions and maintain positive relationships.
Education
Level 3 Technical Award in Residential Lettings & Property Management - England & Wales
Propertymark Qualification
London 2016.02 - 2017.04
High School Diploma - English
SECONDARY SCHOOL
Albania05.1999
Level 3 Sales And Lettings CELA Rightmove Qualification - Estate Agent
Rightmove Qualification
United Kingdon 2025.12 -
Office Skills Diploma - Business and Administration
COLLEGE
United Kingdon 2020.03 - 2023.03
Level 2 Residential Property Management Practice - Property Managment
Propertymark Qualification
United KingdonSkills
- Negotiation
- Team Management & Leadership
- Financial Administration
- Estate agency legislation
- Property presentation
- Residential lettings
- Social media marketing
- Excellent customer service
- Outstanding in property sales
- Residential lettings oversight
- Property valuation
- Digital advertising
- Proven sales techniques
- Exceeds sales goals
- Rental management
Additional Languages
Albanian (Fluent)
Fluent
English
Fluent
References
References available on request
Custom
TO BE FILLED
Affiliations
- My biggest hobbies are fitness and reading self development books.
- Going for long drives and listening to music is like meditation to me and i do it whenever i can
Interests
Fitness, cooking, going for long walks
Timeline
Level 3 Sales And Lettings CELA Rightmove Qualification - Estate Agent
Rightmove Qualification
2025.12 -
Estate Agent
The Property Experts
2024.06 - Current
Office Skills Diploma - Business and Administration
COLLEGE
2020.03 - 2023.03
Interpreter
D.A. Languages (Self-Employed)
2017.01 - 2024.05
Level 3 Technical Award in Residential Lettings & Property Management - England & Wales
Propertymark Qualification
2016.02 - 2017.04
Raising Family / Carer
Family
2012.01 - 2017.01
Beautician
Self-Employed
2009.01 - 2012.01
Bar Manager
The Gardens
2005.03 - 2008.02
Lettings Assistant
Hamstead Homes
2003.07 - 2004.01
High School Diploma - English
SECONDARY SCHOOL
Level 2 Residential Property Management Practice - Property Managment
Propertymark Qualification