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I am a friendly, calm, and highly adaptable professional with a passion of helping people feel safe, supported, and heard. With my experience of working in education, closely with students with SEND, in healthcare and customer-facing roles, I bring a warm, down to earth approach combined with strong professionalism.
I care deeply about getting things right for the people I support, helping them grow in confidence, and self-belief so they can move forward with more control over their own lives. I build strong, trusting relationships and take pride in being someone students feel comfortable opening up to.
Alongside this, I am naturally reflective in my practice and I am always looking for better ways to support students and improve outcomes. I actively seek out opportunities to develop my knowledge and skills, not to just progress professionally, but to make sure the support I offer is thoughtful, informed, and genuinely effective.

Dedicated English Language Educator with expertise in lesson planning, classroom management, and learner-centred teaching. Proficient in assessment, marking, and providing feedback to support diverse learners, including those with special educational needs. Strong communication and teamwork skills enhance effective collaboration and ICT integration for teaching. Committed to safeguarding protocols and child protection, with a sensitivity towards special needs. Aims to foster an encouraging learning environment that promotes student success and exam readiness.
Energetic Learning Support Assistant with knack for fostering inclusive and supportive learning environment. Enhanced student engagement through innovative teaching methods, leading to noticeable improvements in academic performance. Skilled in tailoring support to individual needs, promoting confidence and independence among learners.

I am a confident, hardworking, patient and organised individual with a background in Accounting and teaching experience in Venezuela. As a parent of a child with complex needs, I bring valuable lived experience and a strong understanding of the challenges families face when navigating education, health and social care systems.
I am passionate about supporting individuals and families to improve their quality of life, promoting independence, wellbeing, and positive outcomes. I have developed strong communication skills, empathy, and experience in behaviour support, enabling me to work in a person-centred and respectful way.
I am committed to building positive relationships, advocating for families, and working collaboratively with professionals to ensure individuals feel supported, valued, and able to thrive.

Dedicated professional with caring nature, motivated to support students in their educational journey. Possesses strong communication and organisational skills, coupled with knack for problem-solving and adaptability. Committed to fostering positive and inclusive learning environment to help students thrive academically and personally.

Masuma Begum

Summary

Overview

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Learning support assistant

Customer service assistant

Trading assistant

Customer assistant

Education

NCFE CACHE - Understanding safeguarding and prevent

BTEC - Health and social care

Skills

Timeline

Learning support assistant

Customer service assistant

Trading assistant

Customer assistant

NCFE CACHE - Understanding safeguarding and prevent

BTEC - Health and social care

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