Zaizi Millican
Bradwell,United Kingdom
Summary
I am a friendly, calm, and highly adaptable professional with a passion of helping people feel safe, supported, and heard. With my experience of working in education, closely with students with SEND, in healthcare and customer-facing roles, I bring a warm, down to earth approach combined with strong professionalism.
I care deeply about getting things right for the people I support, helping them grow in confidence, and self-belief so they can move forward with more control over their own lives. I build strong, trusting relationships and take pride in being someone students feel comfortable opening up to.
Alongside this, I am naturally reflective in my practice and I am always looking for better ways to support students and improve outcomes. I actively seek out opportunities to develop my knowledge and skills, not to just progress professionally, but to make sure the support I offer is thoughtful, informed, and genuinely effective.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Learning support assistant
East Norfolk Sixth Form College
Gorleston-on-Sea, Norfolk
2024.01 - Current
- Began role as an apprentice within the learning support and wellbeing department working with students with SEND, successfully achieving a Distinction in a Level 3 Teaching Assistant qualification.
- Provided tailored academic, emotional, and pastoral support to students with a wide range of Special Educational needs and Disabilities.
- Built strong, trusting relationships with students to promote confidence, engagement, wellbeing, and independence.
- Supported students with social, emotional, and behavioural needs using a calm, patient, and person-centred approach.
- Worked collaboratively with teaching staff, pastoral teams, and external professionals to support individual student outcomes.
- Assisted in implementing personalised learning and support strategies in line with EHCP targets and student needs.
- Managed challenging behaviour professionally while maintaining a safe, supportive, and inclusive learning environment.
- Safeguarded vulnerable students by following the colleges safeguarding, wellbeing, and health and safety procedures at all times.
- Supported students with transitions, attendance, emotional regulation, and day-to-day pastoral needs.
- Developed strong communication skills through daily interactions with students, families, and multidisciplinary teams.
- Designed and delivered wellbeing intervention to students, focusing on stress anxiety, anger management, and exam stress within a supportive and student-centred environment.
- Delivered first aid and immediate support when required, responding calmly and appropriately to medical incidents while following safeguarding and health and safety procedures.
- Undertook a range of professional development courses focused on mental health, student wellbeing, safeguarding, and supporting young people with additional and emotional needs.
- Improved student engagement by providing one-on-one support and guidance.
- Assisted struggling pupils during class hours, leading to improved grades over time.
- Accompanied school trips, ensuring safety and enjoyment for all pupils involved.
Ambulance care assistant
E-Zec Medical
Gorleston-on-Sea, Norfolk
2022.09 - 2023.12
- Compassionate and reliable Ambulance Care Assistant with experience providing safe and professional patient transport services.
- Transported patients safely and comfortably to and from medical appointments and healthcare facilities.
- Demonstrated empathy and professionalism while supporting vulnerable patients with a range of physical and emotional needs
- Assisted patients with mobility needs, including wheelchair users and those requiring extra support.
- Maintained patient dignity, confidentiality, and professionalism at all times.
- Completed vehicle safety checks and ensured equipment was clean and ready to use.
- Worked effectively as part of a team in a fast-paced healthcare environment.
- Communicated clearly with patients, families, carers, hospitals, and healthcare professionals, resulting in optimal care provision.
- Responded calmly and professionally in stressful situations.
- Developed confidence in safeguarding and person-centred care.
- Displayed sensitivity while dealing with distressed family members; maintained professionalism at all times.
General Assistant
Iceland Food Warehouse
Great Yarmouth
2022.02 - 2022.09
- Delivered friendly and efficient customer service, stock management, food handling, and maintaining high standards within store in a fast-paced environment.
- Operated tills and handled cash and card transactions accurately.
- Maintained cleanliness and food hygiene standards throughout the store.
- Worked effectively as part of a team to meet daily store targets.
- Developed strong communication skills and problem-solving skills.
- Adapted quickly during busy periods while maintaining attention to detail.
- Helped resolve customer queries promptly, fostering good relations with customers.
Waitress
The Pier Hotel
Gorleston-on-Sea, Norfolk
2019.04 - 2022.02
- Friendly and hardworking waitress with experience providing excellent customer service in a fast-paced hospitality environment.
- Gained confidence working under pressure, communicating either customers, and supporting team operations to ensure a positive experience.
- Maintained cleanliness and organisation of dining areas.
- Communicated closely with kitchen and bar staff to ensure smooth service.
- Assisted with opening and closing duties.
- Accommodated special event needs, provided customised services for parties.
Education
GCSEs - High school
Cliff Park Ormiston Academy
Gorleston-on-Sea, Norfolk 2015.09 - 2020.01
A-Levels - Double health and social care, Sociology A-Levels
East Norfolk Sixth Form College
Gorleston-on-Sea, Norfolk 2020.09 - 2022.07
Certificate of Higher Education - Teaching Assistant
NCFE
Gorleston-on-Sea, Norfolk 2024.01 - 2025.05
Skills
- Highly responsible and reliable
- Communication skills (including with colleagues, customers, students and outside organisations)
- Cash handling
- Sanitation procedures
- Teamwork
- Completion of first aid course
- Interactive teaching methods
- Special educational needs experience
- Safeguarding protocols adherence
- Sensitivity towards special needs
- Nonverbal communication
- Educational software use
- Fostering inclusive environment
- Data management
References
References available upon request.
References
References available upon request.
Timeline
Learning support assistant
East Norfolk Sixth Form College
2024.01 - Current
Certificate of Higher Education - Teaching Assistant
NCFE
2024.01 - 2025.05
Ambulance care assistant
E-Zec Medical
2022.09 - 2023.12
General Assistant
Iceland Food Warehouse
2022.02 - 2022.09
A-Levels - Double health and social care, Sociology A-Levels
East Norfolk Sixth Form College
2020.09 - 2022.07
Waitress
The Pier Hotel
2019.04 - 2022.02
GCSEs - High school
Cliff Park Ormiston Academy
2015.09 - 2020.01