Maryama Mohamed
leicester,England
Summary
Hardworking and proactive individual, dedicated to providing exceptional learning experiences for students. Experienced in performing class administrative activities accurately and preparing engaging learning materials and lesson plans. Friendly and open communicator with excellent time management skills. also teaching professional with experience in tutoring students individually and in small groups to reinforce learning concepts.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Customer service assistant
Your supermarket
Leicester, England
05.2014 - 03.2016
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Applied positive customer service approach to increase satisfaction levels.
- Oversaw daily operations to achieve high productivity levels.
- Consistently arrived at work on time and ready to start immediately.
- Packaged customer items carefully, ensuing merchandise safety.
- Trained new cashiers on store policies and procedures to maintain standards.
- Took initiative in restocking shelves during downtime, enhancing product availability.
customer service assistant
B&M Retail
Leicester, England
08.2016 - 12.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Assisted in the training of new staff members, ensuring consistency in service delivery.
Teaching assistant
Al aqsa school trust primary
Leicester, England
04.2016 - 07.2017
- Collaborated with teaching staff in organising school events, fostering community spirit.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Provided feedback on pupil's work, identifying areas for improvement.
- Maintained up-to-date records of pupil progress, tracking individual development effectively.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Liaised between teachers and parents, maintaining open lines of communication.
- Managed administrative tasks, aiding smooth running of the class.
- Assisted in lesson planning for effective curriculum delivery.
- Prepared classroom materials to facilitate efficient lessons.
- Assisted in conducting assessments to determine student understanding of subjects.
- Led small group sessions for enhanced focus on challenging topics.
- Helped teachers with lesson plan development, class preparation and student mentoring.
Education
NVQ Level 3 - teaching and learning course
Leicester College
Leicester 09.2016 - 07.2017
Bachelor of Science - health and wellbeing in society
De Montfort University
Leicester 10.2017 - 08.2022
Skills
- Knowledge of crm software
- Advocacy for customers
- Social media platforms use
- Customer Service
- Time efficiency
- Multi-Tasking in it systems
- Communication proficiency
- Team Leadership
- Patience and tolerance
- National curriculum familiarity
- Team player
- One-to-one and small group instruction
Affiliations
- cooking and doing activities with my family
References
References available upon request.
Timeline
Bachelor of Science - health and wellbeing in society
De Montfort University
10.2017 - 08.2022
NVQ Level 3 - teaching and learning course
Leicester College
09.2016 - 07.2017
customer service assistant
B&M Retail
08.2016 - 12.2018
Teaching assistant
Al aqsa school trust primary
04.2016 - 07.2017
Customer service assistant
Your supermarket
05.2014 - 03.2016
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