Hi, I’m
Jyoti Lohra
Summary
Well-presented and professional individual with a strong background in customer service and client communication. Experienced in handling high-volume interactions, resolving enquiries efficiently, and maintaining a welcoming environment. Holds an MSc in Management with recognition for high academic achievement. Seeking a Corporate Receptionist role to utilise organisational and communication skills in a professional corporate setting.
Overview
4
years of professional experience
Work history
Retro Kitchen and BarLondon
Front of House / Customer Service Assistant
2025.06 - Current (1 education.year_Label)
Job overview
- Greet and welcome customers in a friendly and professional manner
- Handle customer enquiries, bookings, and reservations efficiently
- Manage high customer volume while maintaining service quality
- Coordinate with team members to ensure smooth daily operations
- Maintain a clean, organised, and presentable front-of-house area
- Handled cash transactions accurately, maintaining financial integrity of the till.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Provided exceptional levels of customer service consistently; creating loyal customers .
Concentrix
Customer Support Associate
2022.01 - 2024.01 (2 education.years_Label)
Job overview
- Handled inbound and outbound customer calls in a professional manner
- Resolved customer queries and complaints efficiently
- Maintained accurate records of customer interactions
- Demonstrated strong communication and problem-solving skills
- Worked in a fast-paced, target-driven environment
Education
University of HertfordshireUK
MSc from Management
2024.01 - 1 2025
University overview
- Recognised as a High Achiever in: Using Financial Data, Strategic Leadership, HR Management
- Awarded a Letter of Recognition from the Dean for academic excellence
Kurukshetra university Kurukshetra
Bachelor of Science from Mathematics
04.2019
Skills
- Front Desk & Customer Service
- Professional Communication (In-person, Phone & Email)
- Appointment Booking & Coordination
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- Microsoft Office (Word, Excel, Outlook)
- Team Collaboration
- Attention to Detail
- Data entry efficiency
- Online customer assistance
- Bilingual or multilingual
- Knowledge of crm software
- E-Commerce platform experience
- Complaint management
- Customer Service
Languages
Fluent in English and Hindi
Accomplishments
- Recognised as a High Achiever in modules: Using Financial Data, Strategic Leadership, and HR Management.
- Awarded a Letter of Recognition from the Deputy Dean of the University for outstanding academic performance.
Additional information
- Right to work in the UK
- Immediate availability
Timeline
Front of House / Customer Service Assistant
Retro Kitchen and Bar
2025.06 - Current (1 education.year_Label)
University of Hertfordshire
MSc from Management
2024.01 - 1 2025
Customer Support Associate
Concentrix
2022.01 - 2024.01 (2 education.years_Label)
Kurukshetra university
Bachelor of Science from Mathematics