OLUDOTUN OKEKE
Abuja Nigeria
Summary
Detail-oriented professional with extensive experience in Finance and analysis. Strong communication skills in English, proficient in Microsoft Office and Zendesk. Proven track record in managing administrative tasks with high accuracy in data capture and financial record-keeping. Experienced in CRM software and e-commerce platforms, demonstrating exceptional organizational skills and attention to detail.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work history
Customer Service Assistant
Victorian Plumbing
2023.10 - 2024.02
- Provided frontline admin support
- Updating the software system with customer info; including personal data
- Dealing with all incoming calls and occasionally called customer for follow ups
- Demonstrated a deep understanding of Victorian Plumbing's product offerings, specifications, and features to effectively assist customers in making informed purchasing decisions and troubleshooting issues.
- Strived to exceed customer expectations by providing exceptional service at every touchpoint. Follow up with customers to ensure that their issues have been fully resolved and that they are satisfied with the outcome.
- Maintained detail and accurate records of customer interactions, including inquiries, complaints, and resolutions, in the company's CRM system. This documentation serves as a valuable resource for tracking trends, identifying recurring issues, and improving service processes.
Customer Financial Assistant
Bradstone Allington
2023.04 - 2023.10
- Act as the first point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services.
- Utilize excellent problem-solving skills to turn customer dissatisfaction into satisfaction, ensuring that each interaction ends on a positive note.
- Assist customers with queries related to pay, payroll, and tax, offering expert guidance and problem resolution.
- Skillfully handle complex and numerical information, providing accurate and insightful solutions.
- Resolving Customer Complaints: Listen actively to customer concerns, empathize with their frustrations, and work diligently to resolve issues to their satisfaction. This may involve troubleshooting product-related problems, processing returns or exchanges, and providing compensation or refunds when necessary.
Finance Assistant
FMBN
2017.08 - 2021.12
- Acted as a frontline representative for a well-known high street banking client, delivering exceptional service.
- Played a pivotal role in acquiring new business through preparing client presentations and proposals.
- Collaborated with various departments to ensure accurate financial reporting and compliance with regulatory requirements.
- Maintained confidentiality of sensitive financial information as part of ethical work conduct.
- Handled ad-hoc finance related tasks efficiently whilst maintaining high accuracy levels.
- Facilitated month-end closing procedures to maintain up-to-date financial records.
- Strengthened internal control procedures with meticulous record-keeping practices.
Education
MSc - Finance
University of Plymouth
United kingdom 2022.01 - 2023.05
Bachelor of Science - Marketing
University of Benin
Benin, NigeriaSkills
- Strong communication skills, both spoken and written, in English
- Strong working knowledge of Microsoft Office, Zendesk(Livechat)
- High accuracy skills in data capture and financial record-keeping
- Self-motivated, and ability to carry out General administration tasks as directed
- Effective multitasker, Dealing with email and general enquiries
- Experienced in working in a call center customer service role
- Exceptional organizational skills
- Excellent attention to detail
- Strong telephone manner
- Experience of relevant software including MS word, Excel and outlook
- Knowledge of crm software
- E-Commerce platform experience
- Warranty information communication
Timeline
Customer Service Assistant
Victorian Plumbing
2023.10 - 2024.02
Customer Financial Assistant
Bradstone Allington
2023.04 - 2023.10
MSc - Finance
University of Plymouth
2022.01 - 2023.05
Finance Assistant
FMBN
2017.08 - 2021.12
Bachelor of Science - Marketing
University of Benin