Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic

Prasanth Manappully Prakasan

Port Talbot,UK

Summary

Finance and administration professional with proven expertise in financial reporting, data analysis, and customer service in the healthcare and banking sectors. Experienced in managing administrative tasks, leading teams, and delivering financial insights. Known for strong communication skills and adaptability in high-pressure situations. Seeking a challenging role to leverage skills and contribute to organisational success.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Customer Service Assistant

B&M Home Store
Port Talbot
06.2024 - 08.2025
  • Provided friendly and efficient service to customers at the point of sale.
  • Processed payments, returns, and exchanges while adhering to store policies.
  • Maintained cleanliness and organisation at the checkout area to enhance customer experience.
  • Addressed customer queries and complaints with professionalism and care.
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Handled cash transactions accurately, maintaining financial integrity of the till.

Finance Officer (Temporary)

Swansea Bay University Health Board - NHS
03.2024 - 05.2024
  • Processed supplier invoices and payment runs using NHS systems.
  • Performed ledger reconciliations and supported month-end close.
  • Resolved invoice queries and maintained supplier relationships.
  • Ensured compliance with NHS financial policies and audit standards.
  • Improved operational efficiency by automating various finance-related tasks wherever possible.
  • Analysed complex financial data to provide insightful reports to senior management.
  • Prepared information, forms and data to assist in seamless and efficient financial audit procedures.

Shift Manager

Pizza Hut
Swansea
06.2023 - 02.2024
  • Supervised staff, delegated duties, and ensured shift efficiency.
  • Controlled stock, labour costs and maintained quality service.
  • Trained new staff and upheld food hygiene and safety standards.
  • Honoured employee punctuality by creating fair rotas that respected their time off requests..
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Coordinated with team members for seamless shift transitions.
  • Recruited new hires to strengthen the existing workforce..
  • Managed inventory control, reduced wastage.
  • Estimated costs, generated reports, and maintained detailed records.

Relationship manager

ICICI Bank Ltd
, India
03.2020 - 05.2023
  • Assist the Branch Manager in daily operations and staff supervision.
  • Promote and sell banking products such as loans, deposits, and investment services.
  • Manage customer relationships, resolve complaints, and ensure high satisfaction.
  • Ensure compliance with bank policies, procedures, and regulatory requirements.
  • Monitor branch performance against targets and suggest improvements.
  • Handle cash management and ensure security protocols are followed.
  • Train and mentor junior staff to improve skills and productivity.
  • Support audits and prepare reports for senior management.
  • Oversee branch administrative tasks including documentation, record-keeping, and correspondence.
  • Manage budgeting, financial reporting, and expense tracking to maintain branch profitability.
  • Coordinate with finance teams to reconcile accounts and ensure accurate financial transactions.
  • Implement internal controls to safeguard assets and prevent financial discrepancies
  • Advised clients on financial strategies and tailored solutions to meet unique needs.

Education

MBA - Banking and Finance

Bharathiyar University
India
01.2017 - 01.2019

BCom - Finance

Madurai Kamaraj University
India
01.2014 - 01.2017

Skills

  • Financial analysis & reporting
  • Bookkeeping & bank reconciliation
  • cash management
  • Microsoft Office
  • CRM systems
  • Attention to detail
  • Time management
  • Problem-solving
  • Strong communication skills
  • Knowledge of crm software
  • Payment Processing
  • budget management
  • Customer complaint management
  • Regulatory compliance
  • Data analysis

Custom

Available upon request.

Timeline

Customer Service Assistant

B&M Home Store
06.2024 - 08.2025

Finance Officer (Temporary)

Swansea Bay University Health Board - NHS
03.2024 - 05.2024

Shift Manager

Pizza Hut
06.2023 - 02.2024

Relationship manager

ICICI Bank Ltd
03.2020 - 05.2023

MBA - Banking and Finance

Bharathiyar University
01.2017 - 01.2019

BCom - Finance

Madurai Kamaraj University
01.2014 - 01.2017

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Prasanth Manappully Prakasan