Summary
Overview
Work History
Education
Skills
Timeline
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Faisal Naleye

London

Summary

A dedicated professional who is available 5-7 days a week, with exceptional communication skills and a strong background in customer service, specialising in conflict resolution, complaint handling, and advocacy for customers. Proficient in CRM software and skilled in persuasion techniques, people management, and fostering positive client relationships. Known for creativity, enthusiasm, and a polite yet persuasive approach to addressing customer needs. Committed to delivering outstanding service while driving customer satisfaction and loyalty.

Overview

6
6
years of professional experience

Work History

Customer service assistant

Tesco
London, England
08.2023 - 11.2024
  • Utilised product knowledge effectively whilst assisting customers with purchases decisions.
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Assisted in the training of new staff members, ensuring consistency in service delivery.
  • Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
  • Monitored inventory levels regularly, preventing potential stock-outs or overstocks.

Business applications support analyst

REISS
07.2022 - 07.2023
  • Maintained and monitored the flow of the IThelpdesk tickets
  • Solved any 1st line/2nd line issues and escalated where possible
  • Worked well with fellow colleagues and helped train new starters
  • Made sure daily checks for sales figures were up to date everyday
  • Communicated in excellent and professional manner to users
  • Had to get familiar with cloud and other systems to increase knowledge

2nd Line IT Support Engineer

GlobalNet
06.2021 - 02.2022
  • Responsible for the receipt of problems reported by customers
  • Providing detailed information about training/user support materials that are available to customers
  • Carrying out constructive IT troubleshooting and fault finding
  • Had to work as a team with other 2nd line engineers

Independent Sales Advisor (TEMP WORK)

Inspire 212
06.2019 - 10.2019
  • Have excellent knowledge of products and services to increase sales and meet sale targets
  • Meet customers and answer enquiries
  • Attend product presentation and training sessions to keep up to date on internal developments

Sales Assistant

Miirkey Mall
02.2019 - 05.2019
  • Ensuring a safe and clean environment
  • Assisting customers in order to help them find what they need
  • Providing customers with information on pricing and product availability

Opticians Reception work

09.2018 - 12.2018
  • Assist client with personal care tasks, such as appointments
  • Perform light eye tests and diagnostics

Education

Diploma of Higher Education - Business and Law

Higher education diploma
London
09/2021 - 07/2022

GCSEs - English, Maths, History, Combined science,Computer science and geography

Arts and Media School Islington
London
09/2013 - 06/2018

Skills

  • Customer service skills
  • Exceptional communication skills
  • Spoken English
  • Written English
  • Enthusiasm
  • Creativity
  • Knowledge of crm software
  • Advocacy for customers
  • Conflict Resolution
  • Complaint handling
  • Persuasion techniques
  • Polite and friendly
  • People Management

Timeline

Customer service assistant

Tesco
08.2023 - 11.2024

Business applications support analyst

REISS
07.2022 - 07.2023

2nd Line IT Support Engineer

GlobalNet
06.2021 - 02.2022

Independent Sales Advisor (TEMP WORK)

Inspire 212
06.2019 - 10.2019

Sales Assistant

Miirkey Mall
02.2019 - 05.2019

Opticians Reception work

09.2018 - 12.2018

Diploma of Higher Education - Business and Law

Higher education diploma
09/2021 - 07/2022

GCSEs - English, Maths, History, Combined science,Computer science and geography

Arts and Media School Islington
09/2013 - 06/2018

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Faisal Naleye