Ruth Fleming
Belfast,Antrim and Newtownabbey
Summary
- Eager to learn new skills
- Fast learner
- Self-motivated and always striving to improve
- Natural ability to excel under pressure
- Can communicate effectively at all levels
Overview
15
15
years of professional experience
Work history
Medical receptionist in GP
Smithfield Medical Centre
Ballymena, Antrim
09.2006 - 03.2012
- Handled prescriptions diligently, minimising any potential errors or miscommunications.
- Processed medical information for maintaining up-to-date patient records.
- Enhanced communication with patients by addressing their queries and concerns promptly.
- Managed telephone lines, providing accurate information to callers when required.
- Ensured smooth operation of front desk activities whilst handling emergencies professionally.
- Dealt with patient complaints professionally, achieving quick resolutions and maintaining high customer satisfaction levels.
- Organised regular follow-ups with patients for improved health outcomes.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
- Maintained confidentiality of medical documents as per data protection regulations.
- Improved patient satisfaction by managing appointment schedules efficiently.
- Completed start and end of day procedures for busy GP practice.
- Set new appointments, rescheduled appointments, and sent reminders.
- Read coding
- Scanning and filing incoming post
- Booking ambulances, district nurses and locums
- Processing INRs for GP to check
- Transcribed medical information for patient or facility records
- Training new members of staff on computer system (EMIS, previously Premiere)
Warehouse Clerk
Tesco Distribution Centre
Antrim, Antrim
10.2004 - 05.2005
- Dealing with incoming and outgoing deliveries
- Contacting hauliers regarding deliveries and any queries
- Supervising distribution of incoming stock into warehouse
- Maintaining computerised warehouse system and assembly lists
- Organising loads to be distributed to all Tesco stores
- Working in very busy office environment and to very tight deadlines
Senior administrator
Integrated Utility Services
Ballymena, Antrim
04.2000 - 10.2004
- Costing work from large amounts of paperwork relevant to overhead lines for Northern Ireland Electricity, on a daily deadline basis
- Updating Microsoft word database with all details of paperwork
- Processing all invoices
- Monitoring stock levels within the stores
- Ordering materials and poles from suppliers on tight deadlines
- Responsible for supervising all admin staff
- Training new members of staff in relevant duties
- Dealing with customers and large amounts of suppliers face to face and by telephone
- Processing all timesheets
- Preparing and submitting monthly valuation on excel spreadsheet for N.I.E
- Raising new job numbers for any new jobs given to us by N.I.E
- Responsible for all personnel - updating personnel records, personnel database and dealing with pay queries
- Responsible for maintaining sickness records and disciplinary interviews if necessary
- Responsible for £1000 petty cash
Career break - maternity
N/A
09.1997 - 04.2000
Clerical officer
Council for Catholic Maintained Schools
Holywood, Antrim
03.1997 - 09.1997
- Operating busy 8 line switchboard
- Receiving and processing application forms
- Arranging appointments and diary management for all members of the diocese
- Dealing with complaints in person and by phone
- General office duties
Medical receptionist
Smithfield Medical Centre
Ballymena, Antrim
12.1996 - 03.1997
- Operating busy switchboard
- Arranging appointments for patients and doctors
- Processing prescriptions
- Faxing prescriptions to chemists
- Filing confidential records for patients and keeping them up to date
- Dealing with the general public
- General administration duties
Education
GCSEs -
Cambridge House Girls' Grammar School
Ballymena 09/1989 - 06/1994
Higher National Diploma - Media Studies
North Antrim College of Further and Higher Education
Ballymoney 09/1994 - 06/1996
European Computerised Driving Licence
Ballymena Technical College
Ballymena 11/2007 -
Skills
- Strong verbal communication
- Adaptable to changes
- Administrative tasks execution
- Tactful communication
- Filing and record keeping
- Efficient reception area management
- Confidentiality assurance
- Reliable timekeeping
- Empathy and compassion
- Professional demeanour
General information
After having my son in 2012, I decided to be a stay at home mum to him. He was diagnosed with bilateral perthes disease when he was young and thankfully his condition has improved greatly over the years. Now that he is 13, I would love to get back into work again. While I understand that in the past 13 years things have moved on with technology and how things are done but I am very computer literate and a very fast learner. I am hardworking, trustworthy and always willing to learn.
References
References available upon request.
Timeline
Medical receptionist in GP
Smithfield Medical Centre
09.2006 - 03.2012
Warehouse Clerk
Tesco Distribution Centre
10.2004 - 05.2005
Senior administrator
Integrated Utility Services
04.2000 - 10.2004
Career break - maternity
N/A
09.1997 - 04.2000
Clerical officer
Council for Catholic Maintained Schools
03.1997 - 09.1997
Medical receptionist
Smithfield Medical Centre
12.1996 - 03.1997
GCSEs -
Cambridge House Girls' Grammar School
09/1989 - 06/1994
Higher National Diploma - Media Studies
North Antrim College of Further and Higher Education
09/1994 - 06/1996
European Computerised Driving Licence
Ballymena Technical College
11/2007 -