Kabwe Bridget Gornall

* Greeting and checking in patients

* Scheduling and confirming appointments

* Mail sorting

* Answering phone calls and emails

* Handling queries relating patients records and prescription

* Receiving payments

* Deductions

* Maintaining patients records and confidentiality

* Coordinating with doctors nurses and staff

* Handling administrative tasks ( filing, data entry,)

* Scanning documents

* Assisting patient to submit requests for appointment using an online system called Anima

• Actively participated in weekly team meetings contributing towards more efficient working procedures.
• Assisted in arranging medical appointments, ensuring that all health needs were met promptly.
• Advocated for each child's needs, ensuring their well-being was prioritised.
• Supervised recreational outings with the residents, guaranteeing their well-being whilst having fun.
• Supporting each child in a person centred manner
• Maintained detailed records of each child's progress, noting significant changes or concerns.
• Maintaining records of daily activities of each child
• Monitored behavioural changes in children, taking appropriate action when necessary.
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• Assisted with mobility issues enabling easier movement around the home.
• Helped achieve patient independence through guided tasks and activities.
• Implemented care plans set out by healthcare professionals leading to improved patient well-being.
• Provided transportation for medical appointments, ensuring timely arrival.
• Actively listened to client concerns thus creating a comforting environment.
• Encouraged social integration by facilitating community involvement opportunities.
• Provided companionship during outings contributing to an active social life for clients.
• Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
• Completed housekeeping tasks resulting in a clean, safe home environment.
• Contributed feedback on patient progress leading to adjustments in personalised care plans.
• Administered medication according to schedule, promoting optimal health outcomes.
• Enhanced wellbeing of patients by providing emotional support and companionship.
• Prepared nutritious meals that met special dietary needs of clients.
• Assisted in maintaining a clean environment for improved client health.
• Assured safety measures were met to prevent falls or accidents.
• Promoted physical activity through assistance with exercises improving overall health condition of the client.
• Maintained detailed records of patient behaviour changes for healthcare team reference.
• Increased comfort levels with personal care duties such as bathing and dressing.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.

• Initiated purchase orders for office supplies ensuring cost-effective procurement.
• Submitted timely reports which provided critical updates on various projects.
• Ensured efficient travel arrangements for staff including booking flights and accommodations.
• Assisted with budget preparations enabling effective financial planning.
• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Performed bookkeeping tasks, including invoicing and expense tracking.
• Contributed to team effort by accomplishing related results as needed.
• Managed front desk duties to ensure smooth operation of reception area.
• Organised client meetings, prepared agendas and took detailed minutes.
• Maintained stock levels to avoid shortages in office supplies.
• Expedited document filing system with a new, organised method.
• Supported accurate record-keeping with proficient data entry skills.
• Improved customer satisfaction through prompt response to email and phone queries.
• Handled sensitive information discreetly maintaining high level confidentiality at all times.
• Interacted professionally with clients providing excellent service at all times.

• Managed petty cash transactions for controlled spending on office supplies.
• Processed purchase orders, resulting in improved operational efficiency.
• Facilitated month-end closing procedures to maintain up-to-date financial records.
• Calculated client invoices with an efficient use of accounting software.
• Coordinated with other teams to resolve any discrepancies in invoicing or payments.
• Streamlined financial processes by maintaining and updating filing, inventory, mailing and database systems.
• Resolved customer queries regarding billing issues leading to improved customer satisfaction.
• Prepared weekly sales reports, providing a clear view of business performance.
• Completed monthly bank reconciliations to ensure financial accuracy.

• Collaborated with the sales department to resolve invoicing issues swiftly.
• Handled accounts payable, resulting in smooth vendor relations.
• Managed petty cash transactions for streamlined company operations.
• Enhanced financial efficiency by maintaining accurate records of all business transactions.
• Streamlined finance reports with meticulous data entry tasks.
• Updated supplier database regularly, ensuring up-to-date contact details at all times.
• Assisted senior bookkeepers for improved financial management processes.
• Ensured accuracy in accounting with consistent double-checking of figures and postings.
• Reconciled bank statements, keeping track of every penny spent or received.
• Cross-referenced invoices against purchase orders, eliminating errors.
• Prepared customer invoices to facilitate timely payments.
• Performed regular clerical duties; maintained an efficient administrative system.
• Kept track of outstanding debts; followed up on late payments diligently.
• Collected and processed payments.
• Checked invoices against work performed to verify accuracy ahead of payment.
• Prepared and processed supplier payments to maintain supply chain activity.
• Distributed invoices, answering payee queries and communicating deadlines.