Michelle Golder
Chorley,Lancashire
Summary
Dedicated professional with expertise in reception desk operation and administrative tasks execution, ensuring reliable timekeeping and follow-up punctuality. Demonstrates strong verbal communication and respectful assertiveness while maintaining confidentiality assurance. Skilled in working with healthcare professionals, patient scheduling, and providing basic life support with empathy and compassion. Committed to adaptability and excellence in telephone etiquette, aiming to enhance patient care and operational efficiency.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Medical receptionist in GP
NM Health Innovations
Buckshaw Village, Lancashire
05.2024 - Current
- Managed patient appointments and scheduling to optimise daily operations.
- Assisted patients with check-in processes and ensured accurate collection of personal information.
- Utilised electronic medical records system to maintain up-to-date patient files and documentation.
- Coordinated communication between healthcare providers and patients to facilitate efficient care delivery.
- Handled incoming calls and addressed inquiries with professionalism and empathy.
- Supported administrative staff with various clerical tasks to ensure smooth office functioning.
- Assisted doctors with necessary paperwork, expediting overall healthcare delivery process.
- Processed medical information for maintaining up-to-date patient records.
- Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
- Managed telephone lines, providing accurate information to callers when required.
- Maintained confidentiality of medical documents as per data protection regulations.
- Handled prescriptions diligently, minimising any potential errors or miscommunications.
- Responded calmly and compassionately in emergency situations.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
- Followed-up with patients to remind them of upcoming appointments and promote attendance
- Completed start and end of day procedures for busy GP practice.
- Welcomed patients with kindness to enhance checking in processes.
- Produced high-volume repeat prescriptions.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Set new appointments, rescheduled appointments, and sent reminders.
Assistant Manager at GymWorks
GymWorks
Buckshaw Village, Lancashire
09.2023 - 05.2024
- Assisted management in developing and implementing new training programmes for staff.
- Coordinated daily operations to ensure smooth functioning of gym activities.
- Monitored customer feedback to enhance service delivery and overall experience.
- Supported marketing initiatives by promoting events and engaging with members.
- Resolved member inquiries and complaints, fostering a positive community atmosphere.
- Handled customer complaints effectively, restoring trust in our brand.
- Managed daily operations to ensure smooth running of the shop floor.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Delegated tasks to team members efficiently improving overall productivity.
Administrative assistant
Active Pathways
Bamber Bridge, Lancashire
05.2022 - 09.2023
- Assisted in managing schedules and coordinating appointments for senior staff members.
- Communicated effectively with clients and vendors to ensure smooth daily operations.
- Maintained and organised physical and digital files to support efficient access to information.
- Prepared meeting materials and took minutes to facilitate accurate documentation of discussions.
- Improved customer satisfaction through prompt response to email and phone queries.
- Managed front desk duties to ensure smooth operation of reception area.
- Arranged filing systems for easy use and retrieval by personnel.
- Examined, scanned and input documents in software system.
Education
A-Levels - Drama
Preston College
Preston, Lancashire 09.1994 - 09.1996
GCSEs -
St Mary's High School
Leyland, Lancashire 09.1989 - 09.1994
Skills
- Reliable timekeeping
- Reception desk operation
- Administrative tasks execution
- Strong verbal communication
- Follow-Up punctuality
- Adaptable to changes
- Working with healthcare professionals
- Confidentiality assurance
- Respectful assertiveness
- Basic life support
- Telephone etiquette
- Empathy and compassion
- Patient scheduling
Affiliations
- Running, hiking, reading and holidays
Timeline
Medical receptionist in GP
NM Health Innovations
05.2024 - Current
Assistant Manager at GymWorks
GymWorks
09.2023 - 05.2024
Administrative assistant
Active Pathways
05.2022 - 09.2023
A-Levels - Drama
Preston College
09.1994 - 09.1996
GCSEs -
St Mary's High School
09.1989 - 09.1994
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