Mariam Ali
Summary
A driven and enthusiastic Psychology graduate keen to use knowledge and skills developed in education, work and voluntary roles to progress within the community work field. I am willing to undertake any training required to broaden my skills set and welcome any opportunity to learn and be challenged.
Overview
7
7
years of professional experience
9
9
years of post-secondary education
Work history
Clinical support worker
NHS MFT Salford CAMHS
Salford
09.2022 - Current
- Demonstrated respect, compassion and professionalism to maintain high standards for diverse patient groups - Additionally, being a part of the Diversity team to ensure fairness and understanding for people in our community.
- Collaborated with multidisciplinary healthcare professionals for excellent care continuity.
- Continuously finding solutions to tackle obstacles during assessment processes ensuring all elements run smoothly.
- Partnered with external support networks to deliver holistic client care.
- Managing admin for an 1000+ waitlist, booking appointments, planning meetings, and ensuring all communications are dealt with as accurately as possible.
- Observing young people in school settings and providing in depth reports and administrating QB tests as part of the assessment process.
- Active role in individuals’ Educational Health Care Plans; providing information to ensure vulnerable young people receive additional support.
- Developing and executing ADHD and Autism Post Diagnostic Groups for parents/carers to gain insight on their young person’s diagnosis.
Psychology Grad Role/ Teaching Assistant
Seashell Trust
Manchester
09.2021 - 09.2022
- Supporting children/young adults with Severe learning difficulties and mental health disorders.
- Ensuring excellent communication skills, teamwork, empathy, patience, passion, energy and promoting a positive learning environment.
- Provided additional support to students with special educational needs, ensuring inclusivity - Including an individualistic approach.
- Improved student engagement by utilising interactive learning techniques and teaching independence.
Outbound Customer Adviser, NHS Test & Trace
Sitel UK
09.2020 - 05.2021
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Mentor for new trainees - offering support, and handling case queries.
Assistant restaurant manager
Barton Rouge
01.2018 - 03.2020
- Increased staff productivity by providing comprehensive training programmes.
- Managed daily operations to ensure smooth running of the shop floor.
- Created a positive work environment, resulting in higher employee morale.
Education
Bachelor of Science - Psychology with Counselling and Psychotherapy
Manchester Metropolitan University
09.2017 - 07.2020
A-Levels - Psychology, Sociology, Applied Science, EPQ
Ashton on Mersey Sixth Form
09.2015 - 07.2017
GCSEs -
Ashton on Mersey High School
09.2010 - 07.2015
Skills
- Understanding children in exploitation training (NHS MFT 2024)
- STORM (Self-Harm and Suicide Prevention) training (NHS MFT 2023)
- Youth in mental health training (NHS MFT 2023)
- Diversity and Equality team (NHS MFT 2022 - current)
- English (fluent), Bengali/Sylheti (fluent), Arabic (reading)
- Advanced Microsoft Office Skills: Word, PowerPoint, SPSS and EXCEL
- Behaviour Trained, Epilepsy trained, EpiPen trained (Seashell Trust 2022)
- Problem-solving skills: identifying and formulate possible solutions and determine the best course of action
- The ability to work as a team and individually
- Excellent communication skills with individuals from all ages and background
- Making effective decisions for the organisation I work in
- Art, music and fashion – visiting museums around different cities and countries
- Community events for diversity and equality – helping plan events in local community centres
- Travelling – visited 30 countries, backpacking, hikes etc
- Reading booking – new scientific articles and research on human psychology
Interests/ Hobbies
Timeline
Clinical support worker
NHS MFT Salford CAMHS
09.2022 - Current
Psychology Grad Role/ Teaching Assistant
Seashell Trust
09.2021 - 09.2022
Outbound Customer Adviser, NHS Test & Trace
Sitel UK
09.2020 - 05.2021
Assistant restaurant manager
Barton Rouge
01.2018 - 03.2020
Bachelor of Science - Psychology with Counselling and Psychotherapy
Manchester Metropolitan University
09.2017 - 07.2020
A-Levels - Psychology, Sociology, Applied Science, EPQ
Ashton on Mersey Sixth Form
09.2015 - 07.2017
GCSEs -
Ashton on Mersey High School
09.2010 - 07.2015
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