Maria Gabriella Ocone
Ipswich,Suffolk
Summary
Accomplished retail professional with extensive expertise in visual merchandising insight and operational optimisation. Demonstrates proficiency in retail software usage, scheduling employees, and staff rota arrangement, ensuring seamless store operations. Adept at implementing store security measures and cash handling procedures while maintaining strict health and safety compliance. Proven track record in sales leadership and customer service excellence, supported by strong communication proficiency and conflict resolution skills. Committed to fostering a collaborative team environment through effective staff mentoring and team leadership. Career aspirations include advancing to senior management roles to further drive operational efficiency and customer satisfaction.
Overview
30
30
years of professional experience
Work history
Store Manager and Post Office Manager
One Stop
Ipswich, Suffolk
2025.03 - Current
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Streamlined operations to maximise efficiency and minimise waste.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Implemented promotional displays to increase product visibility and sales.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Maintained an organised stock room for easy accessibility of goods.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
- Facilitated accurate assessment of branch performance, preparing weekly balance, cash and sales reports.
- Ensured smooth running of branch operations, providing support across all post office services.
- Ensured smooth operations by managing staff and post office procedures.
- Oversaw financial transactions to ensure accuracy and transparency.
- Complied with all Royal Mail standards and policies providing an exemplary model of conduct for staff members.
- Adhered strictly to data protection laws while handling sensitive customer information.
- Organised employee schedules to maximise efficiency.
Retail shift leader
Tesco Express
Ipswich, Suffolk
2002.10 - 2025.03
- Coordinated deliveries and stock control to maintain inventory levels.
- Handled complex transactions without error using POS systems.
- Promoted in-store offers and deals to drive sales.
- Organised stock efficiently to minimise losses.
- Provided outstanding customer service resulting in increased customer loyalty.
- Liaised between management and staff, ensuring clear communication channels were established.
- Achieved customer satisfaction with excellent communication skills.
- Established a clean environment through thorough cleaning routines.
- Maintained high product quality standards with regular checks.
- Resolved customer complaints promptly, fostering positive relationships.
- Ensured product availability via prompt restocking of shelves.
- Trained new staff members for a well-prepared team.
- Collaborated with management for effective decision making.
- Cashed up tills and counted takings to balance books at business close.
- Retained knowledge of current and new stock to resolve staff and customer queries.
- Updated pricing and promotions to fulfil store goals.
- Performed risk assessments and security checks to comply with health and safety legislation.
- Organised displays to promote inventory and encourage customer purchases.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Accepted card, cash and cheque payments in POS register system.
Ticket Seller and Coach
London Underground
London
1996.09 - 2002.03
- Used digital booking systems proficiently, reducing queue waiting times significantly.
- Processed refunds or exchanges swiftly, providing top-notch customer support services.
- Collaborated with team members for seamless event operations during peak hours.
- Provided excellent customer service, ensuring positive interactions on every occasion.
- Handled cash and credit card transactions accurately for secure financial management.
- Maintained up-to-date knowledge of upcoming events, aiding efficient customer assistance.
- Resolved technical issues promptly with the electronic ticket machines improving operational uptime.
- Trained new staff members on ticketing software, improving overall efficiency in sales operations.
- Communicated effectively with security personnel to manage venue access controls efficiently.
- Balanced daily transaction records accurately to ensure correct accountancy practices were observed.
- Conducted calls professionally and politely to maintain excellent service standards.
- Greeted customers with warmth and enthusiasm for faultless front-of-house service.
- Completed opening and closing procedures each day.
- Counted change correctly and issued customer receipts.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
- Handled currency payments, secured funds in register and prepared deposits at end of day.
- Helped customers make product and service selections among range of options.
- Recommended products and services to customers based on requirements.
- Trained and mentored new cashiers and clerks in correct processes.
- Assisted with cashier close-down by counting drawer change and processing vouchers.
- Adapted coaching and leadership styles to suit individual needs for maximised athlete engagement.
- Identified individual strengths and weaknesses, adapting training programmes to suit.
Education
Certificate of Lower Education - History, Math, Literature, English, PE
G. De Marco
Paupisi (BN) Italy 09/1979 - 06/1981
Certificate of Higher Education In Languages - Languages (English and French)
Liceo Linguistico Mazzini (High Secondary School)
Benevento, Italy 09/1981 - 06/1986
Doctor in Modern Languages (English and French) - European Modern Languages
Istituto Universitario Orientale
Napoli, Italy 10/1986 - 02/1995
Skills
- Visual merchandising insight
- Operational optimisation
- Retail software usage
- Scheduling employees
- Staff rota arrangement
- Store security measures
- Cash handling
- Financial reporting
- Health and Safety regulations
- POS system operation
- Staff mentoring
- Sales Leadership
- Merchandising expertise
- Barcode scanning
- Resilience under pressure
- Communication proficiency
- Store security vigilance
- Time efficiency
- Safety consciousness
- Health and Safety Compliance
- Customer Service
- Team Leadership
- Interpersonal communication
- Conflict Resolution
- Data analysi
- Customer service excellence
- Self motivated
References
References available upon request.
Timeline
Store Manager and Post Office Manager
One Stop
2025.03 - Current
Retail shift leader
Tesco Express
2002.10 - 2025.03
Ticket Seller and Coach
London Underground
1996.09 - 2002.03
Certificate of Lower Education - History, Math, Literature, English, PE
G. De Marco
09/1979 - 06/1981
Certificate of Higher Education In Languages - Languages (English and French)
Liceo Linguistico Mazzini (High Secondary School)
09/1981 - 06/1986
Doctor in Modern Languages (English and French) - European Modern Languages
Istituto Universitario Orientale
10/1986 - 02/1995