Marcus George
Shaftesbury ,England
Summary
Offering strong foundation in customer service, team leadership, and sales strategies. Knowledgeable about inventory management, staff training, and enhancing customer experiences. Ready to use and develop communication, organisational, and problem-solving skills.
Overview
20
20
years of professional experience
Work history
Administrative assistant
Enterprise rent a car
Aldershot , Hampshire
2023.01 - 2026.03
- Interacted professionally with clients providing excellent service at all times.
- Submitted timely reports which provided critical updates on various projects.
- Managed front desk duties to ensure smooth operation of reception area.
Shop manager
Blue cross animal charity
Haslemere , Surrey
2013.02 - 2023.01
- Managed store inventory to ensure adequate stock levels at all times.
- Developed a positive team culture, resulting in increased staff satisfaction and lower turnover rates.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery,.
- Tracked sales targets regularly, adjusting strategies as necessary for maximum profitability achievement.
- Managing a large volunteer workforce.
Assistant manager
Trespass
Camberley , Surrey
2009.07 - 2013.01
- Handled customer complaints effectively, restoring trust in our brand.
- Created a positive work environment, resulting in higher employee morale.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Minimised inventory loss for improved profit margins.
- Handled stock control duties diligently preventing overstocking or shortages.
- Assisted in recruitment process to build an effective workforce.
Customer service manager
Argos
Aldershot , Hampshire
2006.03 - 2009.06
- Fostered a supportive environment through active team management.
- Demonstrated leadership skills in managing diverse teams.
- Collaborated cross-functionally for seamless service delivery.
Education
A-Levels - Business management and finance
All hallows sixth form
Farnham 06.2002
GCSEs - Maths. English,science
All hallows sixth form
Farnham 06.2000
Skills
- Flexibility in task handling
- Time management mastery
- Knowledge of gdpr compliance
- Constructive feedback giving
- Patience and diplomacy
- Task prioritisation
- Telephone etiquette
- Event planning
- Time efficiency
- Resilience under pressure
- Decision-Making confidence
- Initiative taking
Accomplishments
Managed to turn charity shop from a loss making store to a profitable store.
Timeline
Administrative assistant
Enterprise rent a car
2023.01 - 2026.03
Shop manager
Blue cross animal charity
2013.02 - 2023.01
Assistant manager
Trespass
2009.07 - 2013.01
Customer service manager
Argos
2006.03 - 2009.06
A-Levels - Business management and finance
All hallows sixth form
GCSEs - Maths. English,science
All hallows sixth form