Sarah Cook
Pyle,County Borough of Bridgend
Summary
Detail-oriented professional with extensive expertise in GDPR compliance, client relations, and personnel training provision. Demonstrates exceptional proficiency in data entry, business correspondence writing, and prioritisation, ensuring precision and resilience under pressure. Adept at maintaining confidentiality while excelling in communication and interpersonal skills to foster effective collaboration. Committed to process improvement and health and safety compliance, with a focus on delivering efficient results and enhancing organisational operations.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Administrative assistant
IGLU.COM
Portsmouth, Hampshire
2021.03 - Current
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Streamlined office operations by implementing efficient administrative procedures.
- Facilitated internal communications with clear and concise memos and bulletins.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Assisted senior administrators to effectively coordinate large-scale events.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Oversaw database to maintain updated records and accuracy.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Drove company mission and values, representing organisation at meetings and industry events.
Travel agent / Covid enquiry handler
Hays Travel
Cardiff, South Wales
2020.02 - 2021.02
- Utilised industry software proficiently for efficient booking and scheduling.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Drew upon comprehensive knowledge of global destinations for informed recommendations.
- Resolved customer complaints promptly ensuring high levels of satisfaction.
- Achieved customer satisfaction by providing tailored travel solutions.
- Implemented effective communication skills to build strong client relationships.
- Facilitated smooth travel arrangements, enhancing customer experience.
- Assisted customers with all aspects of travel planning leading to successful holidays.
- Advised customers on visas and travel safety.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Displayed energy and enthusiasm in fast-paced environment.
Travel agent
TUI
Port Talbot, Neath Port Talbot
2013.11 - 2019.09
- Enhanced customer satisfaction by providing accurate travel advice and recommendations.
- Built lasting relationships with clients, fostering loyalty and repeat business.
- Utilised advanced reservation systems for efficient bookings.
- Tailored bespoke holiday packages for memorable experiences.
- Coordinated transport arrangements from airports to accommodation facilities.
- Tracked changing travel advisories, ensuring client safety during travels.
- Ensured customer satisfaction by providing excellent foreign exchange services.
- Verified authenticity of international currencies to reduce risk of fraud.
- Balanced the teller drawer meticulously at end of each business day.
- Assisted customers in understanding foreign currency trends, aiding informed decision-making.
- Maintained strict compliance with financial regulations whilst handling currency exchanges.
- Facilitated smooth transactions by maintaining up-to-date knowledge of foreign currencies.
- Provided comprehensive knowledge of global markets to assist client decisions.
- Implemented new security measures, reducing instances of counterfeit notes.
Education
GCSEs -
Porthcawl County Comprehensive School
Porthcawl, County Borough of Bridgend 1988.09 - 1992.06
Skills
- Knowledge of GDPR compliance
- Flexibility in task handling
- Business correspondence writing
- Process improvement awareness
- Patience and diplomacy
- Data inputting
- Researching capability
- Personnel training provision
- Written correspondence
- Client relations
- Confidentiality maintenance
- Time efficiency
- Resilience under pressure
- Precision under pressure
- Confidentiality awareness
- Verbal articulation
- Data entry proficiency
- Email handling efficiency
- Prioritisation expertise
- Communication proficiency
- Health and Safety Compliance
- Customer Service
- Interpersonal communication
- Attention to Detail
- Data Entry
- Healthcare administration understanding
- Telephone etiquette
- Task prioritisation
- Written expression
- Professional discretion
Timeline
Administrative assistant
IGLU.COM
2021.03 - Current
Travel agent / Covid enquiry handler
Hays Travel
2020.02 - 2021.02
Travel agent
TUI
2013.11 - 2019.09
GCSEs -
Porthcawl County Comprehensive School
1988.09 - 1992.06