Summary
Overview
Work history
Education
Skills
Timeline
Generic
Caroline Barnett

Caroline Barnett

Cashes green stroud,Gloucestershire

Summary

Energetic professional with highly relevant skills in communication and organisation, coupled with proficiency in Microsoft Office and data management. Proven ability to multitask and prioritise workloads, ensuring smooth and efficient office operations. Aiming to streamline administrative processes and contribute to team productivity.

Specialise in administrative support with focus on organisation and customer service. Can streamline office operations, ensuring smooth workflow and optimising productivity. Unique skills in time management and multitasking combined with aptitude for problem-solving make it possible to meet and exceed business objectives.

Skilled office worker versed in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines.

[Job Title] experienced with administrative work. Ready to help visitors, assist staff and complete different clerical tasks. Strong in time management, multitasking and organisation.

Organised Administrative Assistant with knack for streamlining office processes and enhancing team productivity. Managed scheduling, coordinated meetings, and maintained records, resulting in smoother operations and improved workflow. Demonstrated initiative by implementing new filing systems, boosting efficiency and accuracy.

Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.

Enthusiastic [Job Title] with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

28
28
years of professional experience

Work history

Administrative assistant

D A Cook Ltd
Stroud, Gloucestershire
05.2002 - Current
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Interacted professionally with clients providing excellent service at all times.
  • Expedited document filing system with a new, organised method.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Updated company databases by inputting new employee contact information and employment details.
  • Facilitated internal communication.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Wrote professional letters, emails and memoranda for business communication.
  • Opened and routed business parcels and letters.
  • Produced clean, error-free professional business correspondence for office team.

Team leader

Tesco
Stroud, Gloucestershire
06.1997 - 05.2022
  • Fostered a high-performing environment to drive productivity and quality.
  • Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
  • Coordinated daily tasks, ensuring smooth workflow within the team.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Implemented new working methods which improved overall efficiency of the team operations.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Increased team cohesion by implementing regular feedback sessions.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Reduced staff turnover with an effective motivation strategy.
  • Improved customer satisfaction through close collaboration with the team.
  • Encouraged open communication, fostering a positive work culture.
  • Developed strategies for improved performance level across the team.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Supported new hires through onboarding process for speedy and successful training.
  • Fostered positive employee relationships through communication, training and coaching.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Recognised exceptional individual performance for improved motivation.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Organised financial and operational data to help with yearly budgeting and planning.

Education

GCSEs -

Archway School
Stroud
09.1991

Skills

  • Travel arrangements planning
  • Feedback collection and analysis
  • Flexibility in task handling
  • Data inputting
  • Event planning expertise
  • Time management mastery
  • Constructive feedback giving
  • Accounting basics
  • Calendar scheduling
  • Customer relationship management systems
  • Invoicing and billing experience
  • Database management
  • Telephone etiquette
  • Document preparation
  • Records management
  • Client relations
  • Task prioritisation
  • Event planning
  • Email handling efficiency
  • Professional discretion
  • Decision-Making confidence
  • Critical evaluation
  • Postal handling routines
  • Confidentiality awareness
  • Verbal articulation
  • Stress resilience
  • Time efficiency
  • Customer Service
  • Invoice processing
  • Public speaking

Timeline

Administrative assistant

D A Cook Ltd
05.2002 - Current

Team leader

Tesco
06.1997 - 05.2022

GCSEs -

Archway School
Caroline Barnett