Annabelle Green
Inverness
Summary
Organised and compassionate Administrative Assistant with 2 years of experience in a care home setting and 2 years of customer service experience. Skilled in arranging appointments, managing emails and correspondence, handling multi-line phone systems, greeting visitors, and supporting daily office operations. Strong background in delivering excellent customer service, resolving inquiries efficiently, and maintaining a welcoming and professional environment. Trusted to handle sensitive information with discretion while multitasking effectively in fast-paced settings.
Overview
4
4
years of professional experience
Work history
Administrative Assistant
Ballifeary House
Invernedd
2024.04 - Current
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Supported accurate record-keeping with proficient data entry skills.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Updated company databases by inputting new employee contact information and employment details.
- Improved customer satisfaction through prompt response to email and phone queries.
- Wrote professional letters, emails and memoranda for business communication.
- Examined, scanned and input documents in software system.
- Sorted and organised different types of information by document type, personnel or location.
- Transcribed or scanned data to create new files.
Waitress
Pizza Express
2022.08 - 2024.03
- Maintained clean and organised dining area for customer comfort.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Accommodated special event needs, provided customised services for parties.
- Met special dietary requests with careful preparation and presentation of dishes.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
Crew Member
McDonald’s
Inverness
2021.09 - 2022.05
- Assisted in staff training to enhance teamwork and improve service delivery.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Managed inventory levels for efficient operations during peak hours.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Education
National 5 - Application of Maths
Millburn Academy
Higher - English
Millburn Academy
Higher - History
Millburn Academy
Higher - Modern Studies
Millburn Academy
Higher - Business Management
Millburn Academy
Higher - Administration &IT
Millburn Academy
Skills
- Flexibility in task handling
- Customer Service
- Email handling efficiency
- Telephone etiquette
- Task prioritisation
- Data organisation
- Confidentiality maintenance
Timeline
Administrative Assistant
Ballifeary House
2024.04 - Current
Waitress
Pizza Express
2022.08 - 2024.03
Crew Member
McDonald’s
2021.09 - 2022.05
National 5 - Application of Maths
Millburn Academy
Higher - English
Millburn Academy
Higher - History
Millburn Academy
Higher - Modern Studies
Millburn Academy
Higher - Business Management
Millburn Academy
Higher - Administration &IT
Millburn Academy